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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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The shirts I ordered were definitely not how they were pictured online. None of the items ordered were what I expected at all. The t-shirts look like things will peel after washing. The long sleeve shirt is extremely thin and see through for a burgundy colored item. I have ordered for years with Prep Sportswear but after this I'm considering going else wear. Not worth the price and time it took to get items that are cheaply made and not what is pictured online.Extremely disappointed with Prep Sportswears quality!
Processing seemed to take long. The shirt does not seem true to size and runs small. It doesn't fit but not able to return.
Great, very nice company would highly reccommend, was a little slow getting to me, but overall it was all okay
The product I purchased is nice quality. Glad there was a note on female t-shirt that it runs small. Site was easy to maneuver.
Easy to order, fast shipping. A lot of different options and styles to choose from
It took forever for my order to be delivered and the shirt ended up being too small. Since I can't return it, I am out the money and can't use the shirt.
We our custom XC T-shirts! Thank you so much for getting them to us so quickly!
Nice and smooth. Need a coupon so I can buy for my whole family to support my daughter and her college
The women's shirt I bought was very nice but the men's wasn't a great quality fabric so I was a bit disappointed in that. All in all though the order was timely and products as described.
Good good good good good good good good good good good good good
Amazing service and top quality products!
Every time I order from this company my products are delivered on time and they look absolutely amazing.
Always great service and quality products!
Very disappointed in the quality of the sweatshirt. The team name is a transfer rather than stitched.
Sweatshirts were great! They were nice and roomy, and the print on the front looked really nice
Nice quality apparel and very good price. I will definitely buy more of their merchandise. They kept me informed on the progress of the order and a timeline for delivery.
Good work took a little time to get the products..
Found just what my son wanted to wear as a Northwest Ranger!
Took a long time to receive. Items came as shown. However the numbers on a t shirt already show it being worn after one wash.
Timely delivery. The Quality of the T-shirt and design was better than expected. Thank you..
Great product quality, I will definitely purchasing more.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

