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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Got item on time and it was exactly what it was supposed to be :)
Experience was good. Ordering was easy. Shipping took a little longer than expected. Overall it was good.
Kinda bummed that two of the sweatshirts run super small and slim but the quality is good and we are happy with the other two.
It was easy to shop but it took way to long for delivery on your website it say 4-5 to process and then will shipped. I waited 3 weeks till shipped.
Shipping was slower than indicated on the website.
Quick and convenient ordering process. Happy with the product. Would order again.
Easy to place order and lots of choices. Great colors. Ordering from this place was very easy and took no time at all. Received the item in a timely manner as well.
Good experience to shop for my son while he is away at college
Easy to order and got the black sweatshirt with silver lettering and it shines! Everything came true to size and what was pictured.
Quick and easy. Thought the quality would be higher, overall impressed though.
Website is easy to use and plenty of great choices
Great shirt. Quick delivery. I'm very happy with my order.
Order 2X according to your sizing chart - did not fit me at all was at least 2 sizes to small- let your company know - they wanted me to check my sizing and send a pic. I did order according to your sizing and I normally wear a 2X, so gave my shirt to my granddaughter who wears a size 8 and ordered another shirt from another company and am happy with that shirt - it was a 2X and it fit.
Came quicker than I thought defentily recommend except shipping and fees is a little over priced I think.
The experience was good. The shirt is a little thin, especially for the price. Overall, I would order from here again.
Lots of options for custom made attire! Easy to use website.
Thank you so much it's perfect!
The quality, the delivery, and easy to use website
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

