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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Total lack if info and impossible communication to follow up with anyone.
Quick and easy. Shipment was prompt and products are exactly as described and depicted in photos. Highly recommend.
Excellent package and safe delivery. Fast shipping and excellent service
Great site. Easy to find your school. Just type in the name.
The quality of the item is amazing and the shipping is good.
I ordered a jersey for my son three weeks in advance of an important game day visit to a university. The site made it seem like aI ordered a jersey for my son three weeks in advance of an important game day visit to a university. The site made it seem like it would ship out pretty quickly like in 5 to 7 days. By the time I realized we only had a few days left and tried to look into what the holdup was, I was only allowed to talk to a robot. The robot gave very useless information. You can't call them. Please don't make the same mistake I did. Do not order from this site.
I love my Ottawa Braves sweatshirt. The raised embroidered lettering is perfect!
Signed up for 30% discount, yet still prompted to sign up on every screen. Still not sure if I got 30% off or not. Very confusing.
Looked great & arrived quickly! Very happy with all my gear!
It took longer than I expected to receive my order.
I ordered 2 sizes larger than I would normally wear and it still was too small. Very disappointed and now to late to send back and order anything else.
Great fit and easy to order. We will be ordering again!
Have been ordering for the last few years. And enjoy everything I have ordered.
Would be nice if more designs and also the stitching on the hat was too bunched together so it is ok looking.
Easy to order and received promptly. The process went well.
Very difficult to get in touch with customer service. The so called chat line is a joke. If you want something besides the one or two choices it gives you it difficult to get in touch with someone.
Long process to receive the goods. Unable to contact anyone live to get an update.
Thank you for making it so easy to find what exactly what I was looking for and for a great price!
The shirts fit and look great! No issues ordering or receiving the package. The site was very clear that it would take a couple days to make the shirts and then ship them, which was appreciated because it gave me a timeline.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members