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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Everything was good. Service was great and quality material on the things I ordered
The ordering process was easy, shipping was fast, and the quality of the product was great!
Prep Sportswear in its self was great. Disappointed in the item I ordered, women's 2x polo shirt was way too small. Not true to size!
The shipment was fine; however, the sizes are smaller than normal sizes I find.
Awesome job. The products are great and would recommend them to anyone
Product is high quality and designed well. I appreciate the convivence of the ordering process and the product selection.
It has been great! Delivered in a very timely manner. I'm sure my grandson will love it.
Easy to order! Fair prices! Super fast shipping! Two orders now and both were perfect!
I am happy with the shirts and all the different college designs that you offer for the school. Thank you
Easy to use website….disappointed that some of the items shown were not available.
The quality of the sweatshirts was great, & the delivery was fast. Very pleased with everything.
Love my sweater! Very warm, comfortable and very cute. Can't wait to wear it
I thought the tee shirt quality was very poor. It was thin and didn't wash well
My experience was fantastic I ordered my shirts got them delivered very quickly and wore them over the weekend at The Marine Corp Marathon down in DC. We got loads of compliments on our shirts which were customized by you! Thanks so much I will be ordering again!
It was a one time purchase. Item was adequate. Fabric not well described so a bit disappointed in quality. Art work was good.
All good, thank you. Was just what i was looking for, fits my son perfectly.
Great quality sweatshirt! Love the material. So easy to care for.
I love my sweatshirt so much! I got it fast and its amazing quality. Worth every cent.
I wish the shipment time was faster. I order this hat four days before I needed it. I was received a week later.
I ordered 2 of the same tee shirts the youth one was perfect, but the adult version the word "volleyball" is in grey so it isn't very visible. "Volleyball" is in white on the youth and looks great. I thought they would look they same
Loved the products. Very well made. Quick shipping.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

