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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Top quality, fast shipping, loads of options! Able to find very specific designs and schools/locations not available elsewhere
Typical online ordering—arrived on time, fast and easy
I loved the variety of designs available for the college I wanted clothing for. However, we just noticed that the letters on the college name were not all spaced properly. Instead of Drury, it looks like Drur y, with a space between the r and y.
I was very pleased with my order. The printing was excellent and the tee shirt was really good quality.
I ordered 2 sweatshirts. They were delivered quickly and I'm happy with the product.
I love how my order came on time and complete. Great job!
Took too long to get my order, I orders 2 weeks ago!
Although the material was somewhat less in quality than I had hoped, the size was fine and the shipping and delivery was great.
My shopping experience was good
I was able to make the purchase easily
My one complaint was when washing the item the paper behind the lettering
Shedded leaving white fuzz over my clothes and dryer
Oder was on time and didn't take long to ship and receive
The website was easy to navigate and had many options for designing the ideal sweatshirt. The price was very reasonable for a personalized item! It was delivered sooner than expected, I received my order within only a few days! I will definitely be ordering again!
The T-shirts are a little pricey. Plus we didn't realize we were on an American site and that added to already expensive t-shirts.
Effortless! I reviewed the wide variety of options available placed my order without difficulty in the package arrives in a timely fashion.
My experience was very good! Ease of selection, and of check out!
Top quality print, quick delivery
Everything just as advertised
Items order met expectations. Sizing was accurate and was quickly shipped.
Good quality……………………… …………………………………………….;;((((((((((
Everything was good but the no return policy is not ideal. Thank you
Great products & designs! Timely service! Customer service was also great & website is easy to find what you're looking for.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

