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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Received as promised and great products. Thank you so much.
Very satisfied, prompt & accurate, delivered on time. Will definitely order again
Your website was excellent - easy to use. The jersey looks great!
Easy to order. Products are very good quality. Shipped quickly.
Very pleased.
The items I ordered were small and didn't for as hoped. I would order again but know to order a size larger than usual.
The site is easy to use but the heat press left some small area of discoloration
Size looked smaller then a large. Printing was sketchy.
Appreciate being able to order the shirts and they arriving in time for the game.
The item came as described and was packaged very well and arrived fairly quickly.
Arrived right on time and in good condition. It's exactly what I ordered! Will definitely be buying more stuff from you!
Quality products. Received orders promptly from placing orders.
Good quality. It was exactly what I asked for and was delivered in a timely manera. Will definately order from them again.
Easy and quick thru the whole order process. The items were totally as said.
Order didn't arrive on time for my event. The national semifinals for my sport were on a Saturday, my team won their semifinal, and the national finals were the following Saturday. I placed my order on the weekend my team made the final. But my order didn't arrive until the Monday after the finals. So I won't be buying from this company again.
Very easy to place order. Intuitive ordering. Would prefer delivery estimate during the order placement.
Looks great! The package arrived on time and in good condition.
Was delivered fast! Good quality! I'm really happy with my order and will definitely buy from them again!
Super amazed they had my school on here! Would definitely recommend
It was very easy to place my order. Love the different options available!
Easy to order with a lot of options. Perhaps add "Alumni" to the choices?
Thought it took too long. The size M I ordered looks a little small, but the design and quality is very nice.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

