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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Easy to order and package delivered on time as this was a gift
My order was not as expected. I contacted Customer Service; the issue was resolved the same day. They were so prompt and kind about the error. My new shirt arrived in less than a week, exactly as I had originally ordered. So easy to deal with!
Thank you! Great experience. Easy to order and quality item.
They are genuine and they responded to my request.
The complete delivery was without any issues. I am fortunate to finally buy for the first time from this company. As I was working towards previously hoping to recommence. Complete 5 stars, thank you.
It was ok. Sweatshirts are thinner in material than I thought they be.
Fast turnaround from order to receipt of product! Would order again.
Exactly what I ordered and shipping was fast.
Would definitely order again.
My order was originally misprinted with design quite a bit off center. Customer service responded promptly and re shipped a new T-shirt printed correctly quickly. They sent a follow up communication that ensured the new shirt was correct. Overall affordable pricing and good customer service. The T-shirt is very soft material as well.
Order arrived sooner than expected. Very simple process.
Order arrived with the exact product that we ordered. Everything went well
Great high-quality product, received very quickly!
My only complaint is that the shirt I bought seemed to be dry-fit, but it was not.
Easy shopping and fast shipping, and exactly what I was looking for.
Timely delivery. Thank you very much. Would use you again
I did not realize that orders for high school had to be ordered in mens sizes. My grandchild went without but I gave the shirt to another child at the school that it fit.
The shirt was good quality and very nice. I would buy again.
Great quality, timely delivery. Will order from you all again
Haven't washed it yet but seems like great quality!
Original order was not produced as previewed. Reached out to customer service and they corrected and shipped very quickly. Price a little steep for quality of print but since the item is custom made, I suppose I understand. Love the options that exist and may be a repeat customer.
Received the product in expected timeframe and the look and quality also was as expected.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members