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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Shirt is Great! Shipping was great even though it was a customized jersey.
Item came as expected and as described, colors were clean and printing seems to be impeccable
The web site was easy to go on and find what I was looking for.
Placed the order and received product very quickly
Pleased with item ordered. Ordered online. Would order different color next time.
This is the second time I have ordered from Prep Sportswear. Both times were very positive experiences. Quick and accurate service.
It's great to have the ability to purchase items for each school.
Nice options, good prices and super fast processing
Super Easy & an awesome process! Lots of options and a variety of styles.
Got me on shipping cost. Thought the 30% was going to help but I winded up paying alot more than I thought that I was going to pay and save. Will count wether its worth it if there is a next time.
Actual delivery took longer than expected, but was definitely worth the wait. Love the custom jersey and am sure grandson will also.
My dad will love the shirt! It's good quality and exactly what I ordered
Received exactly what I wanted
Great job! Fits great!
The shopping was easy and the clothing turned out great. I can't get baseball gear from the college I ordered from so it was great to have!
Quick, true to promise of product nd delivery. Pleased with the service
It went fine. I was able to order individual shirts with several choices of designs and several choices of types of shirts.
Everything got here in a timely manner! Thank you!
Great product and fast ship. Very pleased with selection.
Found the site online via a keyword search. Easily found what I needed, and service was fast.
Quick and accurate. I ordered the shirt and received it within a week and a half.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

