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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Fast shipping and exactly what I was looking for. Thank you!
Great quality, received order fast. The person I purchased the item for was very happy with the shirt.
Very nice product. It was a Christmas gift for my wife. She loved it!
Great quality and quick delivery. Very happy overall
The process was easy, and the product was perfect.
Very quick and easy to order! I received my order promptly!
Sweatshirt was just as expected and came quickly. Our daughter loved it.
Should have included our PO Box number because it took a few days to track it down.
Great notifications and item arrived sooner than expected
Was quick have 1 more hat coming from u guys hope it gets here soon u need to be able to host more colleages around couldnt find some schools i wanted
Site was easy to use and had exactly what I was looking for. The sweatshirt came quickly and the quality was great.
It is an easy site to navigate and the products are as they show and describe online.
We love the sweatshirts. Easy to order and we love the customization options. Will definitely order again!
I appreciated the efficient service and a quality product.
Our order got routed to Alaska so they sent us a new one. Thank you
Ordered online. Was simply. I will tell my friends about your products and more.
My grandson loves his new hoodie.
Shopping online was easy and the gift made it by Christmas...All good
Easy to move around site and prompt delivery. Quality is great!
Baseball shirt that was ordered is a youth large, ordered a adult large.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

