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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Very good quality items were delivered timely as promised! ITS 5 stars for me
My daughter loves the sweatshirt we ordered for her from Prep Sportswear. It is great quality -- and the price was good.
Fast delivery and nice work. Person who received the cheer shift was very pleased
The Montana Tech sweatshirts I ordered arrived. However the colors are suppose to be copper and green NOT red and green. A HUGE disappointment
Great item and arrived fast! Loved the ability to personalize.
Ordered t-shirts with a logo of grandson's college. Delivered in a week or so. Easy to do.
Easy to order and love the many options. It was easy to choose an item and it comes in various colors and logos. The website is easy to navigate
Love the sweatshirt. Good quality for the price. Will definitely shop here again.
Item arrived quickly, excellent quality and was as described!
Good quality at a reasonable price. It is so great that you can customize for an activity or sport.
Got my shirt as ordered in timely fashion. Thank you
The website was easy to maneuver. What I purchased wasn't found on other sites in selection, personalization or size.
It was a very time sensitive delivery, which I appreciated, good quality, excellent customer service!
Service was timely and done well! I would use them again.
Awesome experience ordering from here. Item was on time and came out great.
On my last order the 2 sweat shirts came with sparked embroidering, I have no idea how that happen. Of all my past orders I've never selected that option.
Easy and efficient, no issues, quality of items excellent.
Received a fast delivery...pleased with this order!
Order delivered. It was a gift so I have no other comments.
On time delivery - quality product. Very satisfied and expectations were met.
Quality was great, website was down and was difficult to inquire about order status.
Easy to find the item I wanted for my granddaughter. It shipped fast and she was delighted.
Good quality, fast service, lots of options to choose from. Otherwise high priced
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

