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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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You guys where wonderful and the hoodie was perfect. The post office really messed up getting it to me
The shirt came out great but the hat was a shotty job. The embroidery appeared that the wrong thread color was used and then restarted and embroidered over the first color with the correct one.
Quick and easy to order. Lots of options to choose from. Great material!
Very comfortable, I wear it everyday now, enjoy the fabric
It was amazing and you guys handled it. You guys made sure to fix the issue and I appreciate it
Very good, site was easy to navigate and the product was amazing
Exactly what I wanted quality was good material thank you
Delivery was prompt, price was good and product has high quality.
This company was easy to order from and delivery was very fast.
Shipping was smooth. Sweatshirt material was very thin for $45.
Order was on time and good quality. I would order from them again.
The quality of the shirts were soft and the colors were vivid. My son loved the graphic designs.
It was great quality and came at a reasonable time!
Quality clothing and timely delivery. Items exactly as advertised.
I have ordered a lot from prep sportswear and always satisfied.
Great online shopping setup. Selecting colors, designs and sizes was quick and easy
They were prompt and I received my order in good condition. I was disappointed in the quality of the sweatshirt
Especially quick to receive product and a high number of options to alter product
The hoodie is smaller than most. The large fits like a medium. I like the design, but the fit is way off.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

