Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to order customized products. Shipping was ahead of schedule.
Love my tops. They look amazing and I received them in a timely manner. I would use this merchant again!
The ordering process and delivery where awesome and the T-shirt is perfect.
The quality was amazing, the price is a little high, but after seeing the quality, it seems worth it. Please keep me informed of specials.
Great price and quick easy ordering. I love my new sweatshirt.
So many designs and options to choice from. Very fast delivery as well.
Quick and easy, with lot of variety.
Second time ordering, love all the options! Second time ordering, love all the options!
All merchandise that I have purchased meets my expectations
Good selection. Quick service. Good quality. Easy website to use
Perfect, all went perfectly. Good transaction. Thank you.
The shirt i ordered is true to size.
The one thing I would say is the design on the front wasn't ironed on very good so I took an iron and fixed it.
Ty for the item thank you for contacting me regarding the personalization issue
Excellent in all areas, communication and on time delivery.
Love them definitely my go to for anything college apparel
Surprised they printed a tee shirt from a high school that's been closed 40 years. Only certain people would appreciate this shirt, as time goes on it will be a forgotten legacy
Was very surprised to find this very rare high school tee shirt. It's an instant classic in my town. Many different logos and colors will definitely get more
I found the quality of the t-shirt I ordered is not good, it's very thin and not quality material.
I love the shirts that I ordered. I am excited to be able to represent for my high school as an alumni.
Good quality, soft inside and shipped quick! I liked having the option to make a wrestling specific hoodie and there was lots of choices for the logo.
Was a good experience with the process and timeliness of the delivery.
Quality of the shirts was adequate. Why do I have to say more if the six words express what I wanted to share?
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

