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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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The delivery was quick and merchandise was as described.
Arrived quickly and very nice. Good quality! Looking forward to wearing it! Love the sparkle.
Quick efficient service. Love my shirt and I will be back to order more soon
Amazing experience when it came to getting apparel for the high school I went to. Shipped fast and arrived within a decent amount of days after ordering it.
Sweet layout and ease of use. It made it easy to choose the design that fit me.
Over all the service was good but I never received confirmation that my package was delivered.
Experience was great. My granddaughter loved the sweatshirt.
Great shop thank you - High quality merchandise - good value for the price. I would highly recommend
To all my baseball players at Greeley Central high school
I have purchased several items for myself, family and friends.
I have purchased several items from PS and my only complaint is that regarding the shipping fees. I understand that there are costs associated with shipping and the discounts offered on the products make it easier to accept the shipping.
So cute! Will be ordering more soon! Good products and fast shipping
Really easy to order and great customer service… Order received earlier than expected
Both shirts met expectations. I ordered shirts as I am going to teach at a new district. Shirts were perfect.
Lots of options, easy to place order. Order arrived when expected.
Customer service fixed the issue. Great company
Thank you
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

