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PranaHeartReviews 215

2.7

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PranaHeart Reviews Summary

PranaHeart has a rating of 2.7 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PranaHeart most frequently mention customer service, credit card and tracking number. PranaHeart ranks 1st among Buddhist sites.

service
21
value
16
shipping
20
returns
8
quality
15

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Ohio
1 review
0 helpful votes
Follow Charlotte F.
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When trying to get in contact with them about where my order was (as it had not come as soon as i was expecting), they were extremely helpful in explaining the situation and informing me of where my order was. And when my order eventually came, I feel in love. Will be doing future business with them

Date of experience: May 3, 2017
Pennsylvania
1 review
0 helpful votes
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Fantastic charm
May 6, 2017

This bracelet has such appeal and I really like how it goes with a lot of my outfits. The shipping time was super late, but luckily I'm a patient person. Otherwise, I would have said some nasty things.

Date of experience: May 3, 2017
New Jersey
1 review
0 helpful votes
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I love my bracelets, I've been collecting them every birthday, my husband gets me a new one and i always feel so at ease when wearing them. Love pranaheart. :)

Date of experience: May 3, 2017
New Jersey
2 reviews
0 helpful votes
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Arrived Today!
May 4, 2017

Yeah, my bracelet finally arrived. I ordered it in March. It's great! Am going to order another. Thanks I almost gave up hope of receiving it. Can't wait to wear it!

Date of experience: May 3, 2017
Pennsylvania
1 review
0 helpful votes
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Great Product!
May 4, 2017

Loved the product, loved the customer service. I personally never had trouble with shipping. I think that it must have been a fairly rare circumstance. But I lvoe my bracelet, I wear it almost everyday. Very versatile!

Date of experience: May 3, 2017
Washington
1 review
0 helpful votes
Follow Tammy A.
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I love the necklace I ordered for my birthday, however it arrived much later than expected and left me very disappointed. I would definitely buy another product but only if I knew they had reliable shipping.

Date of experience: May 3, 2017
Pennsylvania
1 review
0 helpful votes
Follow Christy D.
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The bracelet and necklace I bought were a quality product, but did not catch my eye as much as I thought. I was still happy with it, however shipping took forever like most of the other reviews I've read about.

Date of experience: May 3, 2017
Pennsylvania
1 review
0 helpful votes
Follow Mark S.
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I bought a necklace for my wife a few months ago for her birthday, but it did not arrive in time. She still loved it, but I'm not sure if I would trust the reliability of the company. Otherwise, it was a great product.

Date of experience: May 2, 2017
Pennsylvania
1 review
0 helpful votes
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Quality is great
May 3, 2017

I absolutely love my PranaHeart bracelet with the colorful beads. I wear it all the time and get many compliments. I was slightly disappointed in the late shipping, otherwise I would give this company 5 stars.

Date of experience: May 2, 2017
Pennsylvania
1 review
0 helpful votes
Follow Kelly R.
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The shipping took a lot longer than I had expected, however when I got my bracelet I was quite satisfied with my purchase. The beads are beautiful and feel like they're made of a high quality material. I've gotten many compliments from my friends about my bracelet. Well worth the wait!

Date of experience: May 2, 2017
New York
1 review
21 helpful votes
Follow Marsha H.
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Pranaheart's customer service wor ked fantastically with me! I was getting worried and a little annoyed by the length of time it was taking to receive my Mala bracelet, which I was very excited for. When I got in touch with their customer service team, they treated me wonderfully while explaining the issues they have had with being a small company with a sudden influx of orders. Some computer problems (who hasn't had those) and a small team made it really difficult to fulfill everyone's orders! When the bracelet came, it was beautiful and 100 percent worth every second I waited.

Date of experience: May 1, 2017
Pennsylvania
1 review
0 helpful votes
Follow Mikaela P.
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After waiting for my order for a little while, I was informed that they were extremely back ordered. Once my order did come through, it was totally worth the wait! I'm in love with the mala bracelet I ordered and am planning on ordering more for presents in the future!

Date of experience: May 1, 2017
Maryland
2 reviews
14 helpful votes
Follow Becky A.
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I had given up hope of receiving my Buddhist Amazonite Mala Bracelet/Necklace... BUT today... May 1 it arrived! And it is IDENTICAL to the description in which I anticipated! I ordered it on March 9th, so I was worried that I had been scammed, but wonderful news is that, I have NOT been scammed.
My faith in humans restored. Prana Heart may not be good at getting their items to you in the timeline that they expected, BUT... and I repeat, BUT... truly the item I received, I am thrilled with it!
I hope that everyone that has made a purchase eventually receives their product. I am very pleased.
Peace be with all of you.

Date of experience: May 1, 2017
Pennsylvania
1 review
0 helpful votes
Follow Tristin M.
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I was very unhappy that shipping was so late, however the necklace I bought is pretty and could double as a bracelet. Although I'd be very hesitant, I would buy from here again.

Date of experience: May 1, 2017
New York
1 review
0 helpful votes
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Wonderful
April 30, 2017

Loved the product; looks exactly like the photo. Feels beautiful. Allow several weeks for shipping if you're ordering as a gift for someone.

Date of experience: April 29, 2017
California
1 review
6 helpful votes
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Finally arrived!
April 28, 2017

I had previously written about the poor communication of this company. Today I did receive the product and it is nice. After 2 months it finally arrived! If you order you will need patience

Date of experience: April 28, 2017
Colorado
1 review
5 helpful votes
Follow Mary A.
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I ordered a bracelet/ necklace from this site on March 9th and until today April28th I still have not recieved it! The tracking system isn't working from the USPS, so who knows where it is! Never will I order from them again and it's to bad, because their stuff is pretty!

Date of experience: April 28, 2017
Michigan
1 review
3 helpful votes
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Disappointed
April 28, 2017

I am in the same situation. Ordered a mala on 3/9/2027 and have a tracking number that says it's in pre-shipment as of 4/7/2017 yet I've not received the item yet. This is just unacceptable.

Date of experience: April 27, 2017
New Hampshire
1 review
3 helpful votes
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HORRIBLE
April 27, 2017

No response no order delivered but imagine that... YOU have been PAID. Furious at this point. Beyond angry at this point

Date of experience: April 27, 2017
Louisiana
1 review
5 helpful votes
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I also ordered on March 9 2017 and have emailed support 3 times and had the same run around excuses you see in other reviews... they took my money the next day and then nothing still 6 weeks later... I was told by an Anna via email that it was shipped April 7 and I should receive it by April 14 and still nothing... I have messaged Prana Heart on Facebook, emailed them and left a voicemail AGAIN... I will never purchase from them again. Please just send me my order and give me an update or refund my money!

Date of experience: April 27, 2017

From the business

Meditation tools to connect with other souls on our journey through this life and beyond.