Pottery Barn KidsReviews 305

We have had bad experiences with the personalization services twice with pbk. I know the holidays are a busy time, but pbk items are not usually cheap, they charge for personalization, and they don't allow for returns if you do get something personalized. So beware if you do get a name embroidered on to your items, which is the only reason I ever even shop there since most of their items are usually available on other websites for cheaper.
Last year, we had luggage for each of our children ordered online and personalized two weeks before Thanksgiving so that it would arrive before Christmas. One of the two luggage sets was never sent and had to be re-ordered when it didn't arrive for the holiday, and then re-ordered again three weeks later when it didn't show up for a week after they said it would arrive.
This year we ordered three stockings personalized with the children's names and two of the three stockings are contorted because they monogramed it with the stocking top folded over. And of course, we can't return it because it is personalized. It would have taken 2 seconds to do it correctly and for an added $30, they should have done better. We had to use a couple dozen stick pins to get them to lay flat next to the mantel and thus rendered them completely useless for stocking stuffing with toys.
Needless to say, I will never order from them again.

I recently bought a twin bed and the Cameron Creativity Storage System Cubby. First, it's terrible they do not allow reviews of their own products because I think parents should know that the storage cubbies have a very strong chemical odor. The off-gassing lasted for over a month. If I would have known I would not have bought them. That said, they do look very good and are perfectly functional. For some reason PB charges (or charged me) a per item delivery fee + shipping regardless if it is shipped or white-glove delivered. For a bed and the cubby system the fees totalled more than $500. I wasn't going to order but a service rep said she'd discount part of the fees after I placed my order. She didn't. After the storage pieces arrived I waited at home for half a day for a bed to be delivered. They never showed up. The bed was missing. Replacement was offered but I would have to wait 6 weeks. I had many conversations with customer service. They were shockingly apathetic. I'm still kicking myself for not buying local.

I have ordered from pottery barn for years and been satisfied with what I purchased. However I noticed they offer percentages off or free shipping and without codes and when you purchase the items they do not add the percentages off or free shipping. I ordered 2 large pictures for Christmas they wereally almost $700.00. I did not receive until after Christmas and only after I complained. Now I ordered the seagrass headboard with matching coffee table and luggage stands. Again should have been free shipping. I complained and they Said they could not help because it was limited deal, I told them I checked that same day and still no response. OK. With the Internet I can find what I want without pottery barn. They have cheated me in the last but when it comes to over! 100.00 in shipping I am thru with that store and site.
I'm sure other stores has better service than they have shown to me.

I ordered a holiday product, which the website said was in stock. And I found out three weeks later, after I called that it was no longer in stock. They said an email was sent to me a couple of days after I purchased the item and it was no longer available. The email asked if I wanted something else but did not refund my money per the associate. I called, after waiting for three weeks for my item to find out about the email. I had to ask for a refund of my money. I asked how this could happen that they continued to charge my account when they knew they were not shipping me the product. No one could answer. I asked to speak to the manager and the lady (associate) said she was the highest level. I called back and that associate informed me that they lady was not the highest level and after I asked how they were going to ensure this did not happen to others, they could not answer it. They just said it was a glitch that does not happen.

Very poor service and ordering process. I do not think their associates understand they could have a bigger problem as there is no root cause analysis being done. Very sad and I will not shop here again as this is not the first time I have had issues with their order system and back orders.

PB Kids does not seem to have an option on their site to write reviews of products? I never even noticed this. Anyways, I am writing about their kids backpacks - Mackenzie - boy and girls. We purchased these items (with lunchboxes) in 2010! We are STILL using them! This my 8 year old twins 6th school year using them. That is 2 years of preschool, Kindergarten, First grade, Second and now Third (I will stop after this year, starting to finally have some guilt) They have HELD UP like crazy. They are not just starting to look worn after 6 years of use. Machine washable. Lot's of pockets. Not a single zipper broken. They are quality and I would purchase again. I would also include photos here if I could, but does not seem to be an option to do so.

I cannot count how many baby beds + dressers Pottery Barn Kids attempted to deliver and leave with us. Every single piece of furniture arrived with major imperfections. I was left to assume the heat made the stain/finish bubble and run. A few arrived with scratches. This is the very last issue you want to end up dealing with pregnant. Needless to say, we ended up bringing home our baby to an unfinished nursery which was a complete nightmare when you're preparing, nesting and bringing home your bundle of joy. At least they refunded us.