Pottery Barn KidsReviews 305

I'm not sure what has happens to PB and PBK this past year. I have ordered furniture and holiday presents and the service was terrible!
I ordered a dresser back in the summer and the shipment was las 2 weeks late, then the delivery service never give me the 15min warning and I was not able to received my shipment, even do I spoke to customer service And told them
I was home 5min later after they called that they couldn't deliver my dresser!
Then I ordered furniture and holiday accessories for my kids On Black Friday, the order was sitting there and they never called or email me to tell me they had issues with my cc, I had to called them to resolve this, then I got my confirmation email that the ordered went through, called again this week since I couldn't track my order and they told me my shipment never went thru!
I'm so disappointed! It used to be so good!

Order a Santa present from this place on Dec. 4. Didn't get an email until Dec. 18th that the item was not getting delivered until the 26th. Called and asked why everything has taken so long to be handled. Just a bunch of lies. And then I asked if they could expedite the shipping, on them, so that the item could make it for Christmas. Since It was a really important present. They said they would do that. Then today the 22nd I get a message that they have shipped the item and then charged ME for $30 for shipping. I tracked my item, it still isn't getting here until the 26th. When I originally placed my order I got free shipping. This place has disappointed me immensely. Especially since I had an understanding that pottery barn was a well respected company. Will not shop here again.

I ordered a glider and crib on 9/30/2018. The Gilder was suppose to be ready for delivery between 11/14 - 11/21 and I've called 7 times since then (when the status of my order never changed online). No one knows where they glider is... nor do any of the reps have engagement with third party vendors (So they couldn't give me information if they wanted to). It's also incredibly difficult to get a hold of anyone that DOES interact with the vendor to get me some kind of answer (say a supervisor and/or a department that DOES engage with vendors) In short - the baby is here... but no glider and no delivery date in sight.

I am giving 1 star for the process they have with vendors/the quality if their vendors - not the interaction I've had with customer service. They can't help that they have no access to ANY sort of information... Also - the vendor they are working with hasn't even responded for nearly 2 months now on a status.

I ordered a baby doll stroller for my grand daughter, The item arrived with defective and missing wheels, After numerous calls to customer services we were told to ship it back for a replacement,
Getting a shipping label off PB's web site was impossible, the app asked for information about the order but would not accept any information we provided, included zip code and name. Never mind that the name and proof of purchase showed on another screen, which could have been easily used to populate the fields and get us the shipping label.
So after 2 weeks and many calls still no shipping label and we get yessed to death by incompetent support staff.
It; s the WORSE shopping experience ever, Stay away from Pottery Barn online shopping

So I ordered four bean bags for my nieces in October and was guaranteed delivery by November 24 after the date past I spoke with Courtney Randolph from customer care who promised to followup with me and she never answered by phone call or emails. So on December 11 four big boxes were delivered and they had no slip covers which of course I ordered. I was told now they were out of stock. I will NEVER EVER order from them again. They treated me terrible as a customer who spend $443.00

Anyone who is leaving more than a one star review for Pottery Barn Kids has either been paid off, works for the company, or hasn't actually used the product yet because let me tell you- it is JUNK. Overpriced, poorly made, piece of garbage, complete junk. We received the Colton backpack as a gift and it frayed and disintegrated within 2 weeks. Customer service won't do anything to remedy it because I don't have the order number- it was a gift and I don't want the giver to feel badly that they wasted their money by asking for the order details. Very sad that they are coasting along on the "quality" Pottery Barn name but then don't even allow reviews on their website of their crappy products to warn other potential customers.

I attempted to buy a Morgan Storage Desk which was on sale for almost two hours. I was able to select the item, but was either unable to process or disappeared from the cart. I waited for a customer service rep who then pushed me back into queue; called back and got another rep who replicated the problem I was having but couldn't fix it; she pushed me to a "furniture expert" who never answered. In the meantime, I was unable to purchase the desk I wanted to give my grandson for Christmas. All around failure from an eCommerce experience through customer service delivery.

I ordered couple of items from pottery barn kids online store. A wrong item was delivered and I was instructed to either return to a local store or send back via ups in order to get correct item ship out. I chose former. And after days returning item to store, I received no info when the correct item will be shipped. Called customer service again and all in a sudden I was told I should return through ups and there is no note indicating i've made the return. I'll call store tomorrow and hopefully get this straight... Their business process is extremely inconvenien, not to mention terrible customer agent. I got transferred during the call without any reason, and has to re-explain the whole situation.

Should read all these reviews and stay away from pottery barn kids. Lesson learned

I was thinking of ordering furniture, and hit purchase by accident on my phone--worst mistake I ever made. This was late at night so I called immediately the next day to cancel, was told that my order had gone to shipping to be processed, and so couldn't be cancelled with a regular customer service agent. Ok. Had to be connected to a different department and was disconnected THREE TIMES after a wait of 20 minutes or more. FINALLY got through on the fourth try and cancelled the order. Was told that the order would not ship and we would get a credit back to our card in 5-7 business days. Time passed, that did not happen. Had to call AGAIN, finally got a reasonable person on the phone who cancelled the FURNITURE portion of the order, and never sent a receipt notifying me of the refund, even though she checked my email address... am on the phone right now for the millionth time trying to get the $299 shipping charges reversed since NOTHING EVER SHIPPED. You people need to get a better billing system to take this burden off of your potential customers. I had never ordered from them before and because of this I will NEVER purchase anything from this story ever again.

WORST customer service ever. SHAME on you. BIG SHAME. This is the second time that we order a piece of furniture from you and never receive the item or any update from you until we call ten times and each time hold for like an hour until they find someone who can track it and even then the only answer is "it is in process"! And on top of that playing with our nerves and patience and just keep escalating the frustration! Big shipping fee for this bull$#*! service?! Had we not called to inquire about the item it would go unnoticed forever and you NEVER bother to do anything to compensate for all the trouble you make for your clients. NEVER SHOP AGAIN FROM YOU AND WILL TELL ALL FAMILY AND FRIENDS AROUND US ABOUT YOUR BAD SERVICE. YOU DON't worth the time and energy of anyone.

Probably the worst store policy ever! I purchased a $200 westport doll house for my niece. The house is less then a year old and she is 5 and prob played with it 4 times. The whole inside collapsed and is not fixable. I contacted customer service and they informed me that they have a 30 day return policy and there's nothing they can do. I asked to speak to a manger, was literally on hold for 20 min and got no one on the line. The phone got disconnected (how convenient) So I call the store from where I purchased and again they explain there's nothing they can do. I'm sorry but if you pay $200 or more for something it should last for more than a year!

I never heard of a company not honoring their products or standing by them. Clearly they don't believe in their products which is why they don't care to fix or replace a defective item. I highly suggest you don't buy anything from POTTERY BARN KIDS especially if you want your children to actually play with it and enjoy it for years to come.

A link was sent to me for a registry of a baby shower. We were unable to attend so we thought this was a convenient way to send a gift. We paid the $6 extra for gift wrapping. A week later a package arrived at my door, not the recipient of the gift. I called and Pottery Barn said, oh, you can send that back and we'll get it to the registered person. While on the call I opened the box and, surprise, it's not even wrapped! You charged $6, know it's a registry, so go figure, I would have never known. Poor way to run a business. Cannot trust them.

My baby registry was Pottery Barn kids. I buy all gifts from Pottery Barn Kids as well. However, I will not be shopping their again, due to my terrible and frustrating customer service. I had called customer service due to poor quality of bookends I received from Pottery Barn. The book ends were for my daughter's room. The tips of the noses fell of both bookends after falling a few inches onto carpeted floor. My daughter proceeded to pick these pieces up and put them in her mouth I would not have bought these bookends if I knew they were so breakable and hazardous. But even worse, the customer service I received when calling and trying to explain the situation was the worst customer service experience I've ever had. I would not recommend Pottery Barn Kids.

Terrible customer service.! After 2 phones calls, the baby gifts I purchased are still on the gift registry as NOT being purchased days later. Yet they say they update it every few hours! Nothing but lies that they correct this and show gifts as being purchased! Tried to make things easier for my daughter-in-law, to not have to return possible double or who knows how many of the same gift! I am beginning to think this is a scam to get more money by having the gifts purchased AGAIN and AGAIN!

I ordered a "boppy" pillow and a monogrammed linen cover for it. I paid $6 per item ($12) for gift wrapping with a message. The linen cover was on back order so I received it two weeks later then the pillow. When I received the pillow, it was not gift wrapped. After waiting 20 for a customer service rep because they were experiencing unusually heavy call volume, the rep credited me back with the $6 for the pillow gift wrapping. Today the linen cover arrived, and again, no gift wrapping. I have now been on hold for over 20 minutes due to unusually heavy call volume. I want to get my $6 back, but what about the time I have spent on hold, the time I am going to spend going to buy wrapping paper, bows, tape, etc.? Does Pottery Barn have any quality control? Does anyone review an order before it goes out? It does not appear so. If you do not have an incredible amount of time and patience, I would not recommend Pottery Barn Kids. This has been a totally frustrating experience.

I'm shocked at how horrible their registry experience has been. From so many things being back ordered for 4+ MONTHS or longer. To my registry never being updated as people bought gifts so I've received so many duplicates of gifts it's ridiculous! Then somehow one of my guests address saved as MINE for where to ship MY gIfts! To receiving many gifts with NO mention of who bought them to be told by pottery barn's customer service that the orders DON'T EVEN EXIST IN THEIR SYSTEM! People bought gifts that never showed up, ever, even with the right shipping address, I ordered bedding for our babies in August and was just nowncharged for them last week, yet no products have arrived and it says they are back ordered until December!?! This company is a JOKE. How is this many errors even possible? I've literally never experienced so many issues with one company in my life. SCAM SCAM SCAM. Will never shop from them again.