Pottery BarnReviews 573

Pottery barn furniture is ultimate quality and luxury. We've loved every piece we've ordered from them. However, being repeat furniture customers, we've now learned that almost no furniture purchase with them ever goes smoothly. This is not an issue with other companies like Restoration Hardware, Bassett, or even West Elm. Only Pottery Barn. When we order we know to expect much longer than normal delays, problems with scheduling delivery, no-shows of scheduled deliveries and/or damaged items that need to be sent back. Usually the company offers us reimbursement for the hassle which is a nice bonus and is the only reason we haven't completely given up. However, don't ever order Pottery Barn furniture with any sort of timeline in mind. It will likely take 3x longer to arrive than expected. It is also best if you work at home or are a stay at home wife, etc. as delivery may or may not happen on scheduled days. If you are prepared and expecting a frustrating experience, but are still willing to go through with it to have that beautiful Pottery Barn item in your home. Then go for it! We keep coming back for more too despite all the headaches.

This is the worse Co to deal with. They have delivered defective bed to me, and the moving co they hired and charged me was so bad, not only they were clueless how to assemble the bed, they were very abrupt and scary people. The Customer Service of this co is the worse you can ever imagine. They have falsely made promises to me for weeks and yet nothing has been done. I am putting a stop payment and I am going to sue the heck out of them, for putting me through this agony, I cannot use my bedroom and sleeping on the floor.

I love this place! I used to laugh on friends when the weird girl hated pottery barn and her roommate filled their house with the pottery barn catalog... Now I know why girl #2 couldn't resist! All the stuff this place sells is amazing! Great quality, very comfortable and durable. The one thing that costs them a star is the crap-shoot with furniture shipping. I ordered a new bed and a custom sofa last year the week before Halloween, the website, the receipt, and the lady who called to confirm my custom order right when I placed the order all confirmed that the item would be here around Dec 18th. I was so stoked to get things before the new year. Didn't happen =\ The delivery finally arrived at the end of January of this year, over a month late. While they were more than accommodating credit-wise, I just felt very off-put that they were so well in contact the day of ordering, but come Dec 15th, 20th, 30, Jan 15th, etc... no calls... Every step of the way I had to hassle the company for updates. That system needs improvement, but if you aren't ordering big furniture, no complaints.

I bought a kitchen cabinet/wine storage piece from these crooks because it seemed like a decent deal. It was an online purchase and when I went to check out, AFTER it had already been sent, then I see, for the first time, that they added a "delivery" charge to the item... and that was on top of a "shipping" charge. Maybe I didn't pay attention in fourth grade, but I thought that 'shipping' and 'delivery' sort of mean the same thing. After the tax and shipping and 'delivery' charges, the item that seemed like a decent deal was more than what I would have paid for it. But all the charges didn't show until AFTER the 'purchase' button is pushed. I don't shop there now. I could have bought a hand made, quarter sawn oak cabinet for about the same price as this particle board, veneered over-priced piece. It's nice, but not worth the price. And they keep the total hidden online until after you press the 'purchase' button. TWO delivery charges?