Pottery BarnReviews 573

Dear Pottery Barn,
Greatly disappointed to once again put an item in my cart and it's backordered with expected delivery two months away. I ordered a custom fabric sectional from you that came in faster than a dining room table, chairs, media unit and multiple rugs. Not to mention I ordered a jewelry organizer from pbteen today that you advertised in your just mailed out catalog as a great Christmas gift. Low and behold when I added it to my cart it was once again backordered saying I wouldn't receive it until February! Defeats the purpose of a Christmas gift! It's unfortunate your buyers can't figure out proper inventory as I really do love your products. Incidentally, I'm typing this from my living room watching my tv on the floor. Still awaiting my media unit I ordered in September!

I can't say enough good things about Pottery Barn and my experience in the last couple of months working with the designers. I am a midwife in southern California. When the new owner of the business in which I rent a small room, redecorated and painted the walls grey, it was not pretty, warm or inviting!

One day while shopping for a rug at the Pottery Barn in Temecula, I decided to take advantage of Pottery Barn's free design service. In my first appointment, designer Kathleen Polin came out to my office, measured, talked to me about what I needed; then went to work drawing up, by the inch, a functional, sophisticated, and pretty design plan. She drew everything to scale, so completely that when my handyman hung the pictures, clock and shelf, he knew exactly how many inches from the floor, ceiling and wall corners to place them.

In my second meeting with Kathleen at the store, she helped me to choose chairs, tables, lamps and fabric. This room took about 2 months to complete. Most of the items arrived by post to my door within a week or 2; a couple of things I picked up at the store and the upholstered chairs were delivered in about 2 months from when the order was placed.

I've gotten so many compliments on my office from clients; the room is a warm, inviting, sophisticated, friendly, and elegant place for moms and dads to receive care.

I have been purchasing from pottery barn for years and usually had great products. Especially for holiday items
I recently purchased a seagrass headboard, luggage stand, dining chairs and matching coffee table. 2 very large special order photographs along with Christmas tree skirt and stocking.
For the coffee table I had free shipping so it was on sale and no shipping. It did not say you needed a code and I did not see one. When I checked out it added $50.00 dollars. I immediately did a chat and email to explain but the Said "sorry, those are limited to time of purchase and couldn't change my order" I checked and explained the item was still there and said FREE SHIP. I did not receive a response.
Now it has been a month, even though it was in supply and ready to ship. I received email they would deliver on Saturday from noon to 5pm. I called them. I would like to change to mornings. They could not change. I ask them to deliver next week and get on morning delivery, again they said they had no delivery scheduled for the following weeks. I said then they should have been able to deliver on any day at morning. They said NO.
That was last weekend, I only have weekends to enjoy down time and was not willing to sit all day for a delivery. I still have not received my seagrass coffee table but I can assure you that is the last item that I purchase from them.
I explained to them that in the future I can find what I need on the Internet.
No customer service.

That a company that fancies itself "high end" can sell you an item, charge a ridiculously high shipping/handling fee, then not notify you they have made an error and that it is out of stock for over a month? Two, twenty minute waits on the phone for a customer service rep later still no contact from them... though the second customer service rep did read the tea leaves, saying the item is "likely out of stock" and would "not be available for six months". (Confirmed today when I checked the order- though they still never sent an EMAIL letting me know.). The rep did say there are plenty of the items available in store for a higher price- of course they can't fulfill their obligation by shipping from that stock (but good luck finding the fine print on the website letting you know that policy!). If I want to complain there is no supervisor, though I can call corporate headquarters... Better more convenient service with in store pickup at Walmart!