PostmatesReviews 873

For some reason many of Postmates drivers have issues finding my house, and deliver it elsewhere. I don't live in the boonies, it is very simple to find it. Yet in the past month, today was the 3rd time I didn't receive my order. They have the nerve to tell me that I won't receive a refund. How about they contact their drivers and find out what happened! Be careful using them, if customer service won't honor mistakes made by their drivers, what good are they?

Rebecca from the Jacksonville, Fl was to deliver my meal. The restaurant said it was picked up and postmates said the food was delivered to my door... NEVER received it! I tried to contact the deliverer and first she ignored me and didn't text me back, then I tried again and she blocked me-couldn't get through. I contacted Postmates who offered a credit-I requested a refund instead as I will not use again. They did offer the refund right away. REBECCA NEEDS TO BE FIRED!

So, they don't even have real customer service people (or if Aidan R. And Serenity M. Are real people, they sound like robots!). I had an issue with an order that I admitted was my fault, but I was told to contact them and I would get a refund. Didn't happen. I understand that it was partially customer error. But there's no phone number to try and explain. And even though they say you can reply to the email with further questions, they just send the same stupid automated message.

Y'all suck at customer service - you made it "in-app" to be helpful - to who? You? If I even see your name again, I'm leaving a bad review.

Orders are rather wrong or incomplete.
We orded from del rancheros in mwc. When the food arrived I said I wanted to check to make sure are order was correct but the drivers passenger got back in to there car and drove away. And long be should they gave us the wrong order. With no way to contact postmates directly expect throw reviews. Tired of paying monthly and them screwing up orders all the time can't even give any star rating at this time. Thats the receipt for the wrong order that we received

I am a fleet driver for Postmates. Yes we are underpaid but that's what good delivery service comes in for tips. I've never cropped or had food ruined by my driving. I always go over the order when I receive it and if the receipt is correct. I lay out a sanitized Mat so I don't have to put the food on the floor with the new social distancing rules. I sanitize after every order and my mat I lay down. I know all delivery services are different with drivers. Some of us take pride In our services and try to make a smooth delivery for all parties.

I tried ordering two sandwiches from Capriotti's out here in Las Vegas. When I was getting ready to pay I saw the bill like $40 bucks. So I hit the button to submit payment then it changed to $98.44 I would never pay that much for 2 sandwiches. It changed to four for some reason and when I contacted the company looking for my refund since I cancelled the order it's still charging me $98. So your just going to steal my money I cancelled the order because I only wanted 2, and the price was crazy. I would never order from these company again. Nobody cares I contacted the BBB to see if they can help me at least get a refund.

Horrible drivers and costumer service. They need to be more careful hiring employees. They always get lost or delivers wrong items. It's incredible that when something is wrong with your order you don't have an opportunity to call the driver for an explanation because the information of your driver disappears as soon as they think "you already have your order and everything is correct" This company has the WORST EMPLOYEES EVER... If I could give 0 start I would.

I am shocked! I ordered online from Jersey Mike's. Somehow in the process my order switched to Postmates. I do not have an account and I was picking up my order (so why would I need Postmates.) I entered my credit card thinking it was going to Jersey Mike's. When my husband picked up the order he paid for it. Only when both businesses charged me did the mistake become obvious. I just now reached out to Postmates to ask for a refund. They refused! Are you kidding me! I sent them a document showing I had paid at the store. They still refused. I did not have a Postmates account and will NEVER consider it now. Beware of terrible customer service!

You steal hardworking people money and then blame it on someone else. The whole point in delivery option is to have the food correctly timely safe manner delivered to your home. When a mistake is made I have noticed Doordash Postmates and Wingstop to blame each other. The fact is you took my money off my account and charged me for food and services that I didn't recieve. Then your response is to blame the driver blame the company and say that you are new hire. Poorly trained employees. Wow. I am thoroughly disgusted and will never eat from Wingstop, Doordash POSTMATES or ABUELO'S Fort Worth again. I will also never order from places who use third party delivery as I see it is a pattern to steal from customers. You waste the customer time also. You force them to complain. What a waste of energy but I must warn others before they waste their hard earned money. PLEASE COOK from home everyone. Don't trust these people they probably even have Covid 19. ALL THEY WHILE THEY STEAL FROM YOU AND DONT EVEN OFFER YOUR MONEY BACK. YOU CANT TRUST THEM OR THE FOOD AFTER THAT. IF THEY WILL STEAL YOUR MONEY AND FOOD AND ACT UNPROFESSIONAL ON THE PHONE DON'T EAT THERE. IF THEY TREAT CUSTOMERS LIKE THIS... JUST IMAGINE HOW THEY TREAT WORKERS. Probably roaches and RATS. WARN EVERYBODY YOU KNOW AND REPORT TO HEALTH DEPT. AND BETTER BUSINESS BUREAU. THEY PROBABLY EVEN MISTREATING EMPLOYEES IN THESE PLACES. THE DRIVER THAT STOLE ME FOOD AND MONEY IS NAMED PIYUSHKUMAR. DON'T TRUST THESE POS PEOPLE. DONT USE DOORDASH. POSTMATES OR EAT AT WINGSTOP. THEY ARE SCAMMING CUSTOMERS.

On https://postmates.com, I was going to buy something from Walgreen until I noticed that site was unsecured. This means anyone can see what you are doing while on the site even your bank information. I hope everyone is aware of this. I just had my account deleted. It is probably why so many customers are complaining because something is shady with the site. I will deal with Doordash or Grubhub at least when I am on the site, it is secured all the way to paying with my bank card. All I know is you have to watch your browser up in the left corner to make sure that the lock symbol is there because I was on a site where it was unlocked meaning the site I am on is not secured. I do believe there may be another site out there trying to get people's information. I cleared my history and went on another browser and I saw the lock is secured even when I acted like I was going to order something, the site seems secure. The site just sometimes looks questionable to me. I will on the sites that I know and that is Doordash or Grubhub. So far I have not an issue with this type of unsecured with their sites at all.

I ordered using this service on Friday May 8th. After waiting 40 minutes with no communication, I called the restaurant. They informed me that the service was still trying to find someone to deliver my order and confirmed the food was still there. I went online and cancelled at that point. I have been unable to obtain a refund from them and I've been trying for almost a week. $21.09 gone because of their delinquent service. Please do yourself a favor and use door dash.

Postmates doesn't even deserve one star. They are misleading and overcharge. When confronted about their business policies and refund demand of overcharges they respond in email with they are sending the information to the appropriate people on the company to assist of which nothing happens. I had to contact my bank and dispute through the bank. After some research I have found this is standard business or Postmates. Buyers be aware.

I never knew a food delivery company could be that bad. Post Mates surprised me. They are absolutely the worst food delivery service I've dealt with. I was curious as to why they were so bad. So I looked up the reviews and scanned through them and to find out I share a conman hate for this company as many others do. How can a company have a 1 star in customer service. Your COMPANY is CUSTOMER service! I do not see why Grubhub or Uber eats has not bought out this penny pinching company yet. I'm amazed by the unprofessional of this company.