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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Maryland
2 reviews
5 helpful votes
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Be wary
June 14, 2018

There's almost no customer service and very little recourse for buyers who get ripped off. Most of the clothing is overpriced by sellers who don't seem to understand the concept of depreciation. I have not bought anything expensive here and I advise others to proceed with caution. If you're looking for used designer handbags there are resale sites out there that back up the things they sell.

Date of experience: June 14, 2018
New Jersey
1 review
1 helpful vote
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I placed an order Friday the 8th of June 2018 when I receive it, I open its And its not what I ordered, $300 I spent on a purse of my hard-working money The seller basically scamed me... I have sent several emails to Poshmark and I have received no response at all... I do not know what to do what I do know is that the customer service is really bad and for a billion dollar company this its not acceptable they should not be in business if they cannot keep up with the demand of the customers buyers and sellers on the site... its been 3 days and nothing has been resolved...!

Date of experience: June 13, 2018
Ohio
1 review
2 helpful votes
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Buyer beware
June 9, 2018

Read the item description very carefully and, more importantly, read their policy about sales being final. I purchased a necklace I thought was the exact copy of a Tiffany necklace I'd owned that was broken. It was not that necklace and I even sent customer service a pic of them side by side. Didn't matter. I can't return and I'm out $100. Will never buy from again or recommend them.

Date of experience: June 9, 2018
Massachusetts
2 reviews
5 helpful votes
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I have purchased two items on Poshmark, only to find that the first item wasn't the one the seller had advertised. I did cancel and get a refund. Then I purchased another item, only to be told that the seller wouldn't respond and the item never shipped. This site should be put out of business. Someone who has the issue with an item over $500 never being returned to them needs to file a complaint with the state attorney general's office. If they get enough of them, they will be put out of business.

Date of experience: June 8, 2018
Singapore
1 review
1 helpful vote
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Buyers Beware
June 7, 2018

This company is awful to deal with and will not give a refund on a product that was not as advertised. I do not blame the seller that the size was wrong and seller agreed to my return. But poshmark was flip about it and said no refunds if the items doesn't fit and that I could donate it or sell it on poshmark... Lesson learned I would never sell or buy again through this company again. Bad Business model. I will never use this site again. Please beware and read their fine print.

Date of experience: June 7, 2018
Montana
1 review
4 helpful votes
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Ordered a dress that was advertised as a woman's size M. It was a junior size M and had the tag that even said junior... customer service wrote back a somewhat arrogant letter stating they do not accept returns when items do not fit. Guess misrepresentation does not matter. I will never use this site again.

Date of experience: June 6, 2018
Nevada
1 review
3 helpful votes
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I bought a pair of sunglasses on Poshmark, and they were delivered broken. I logged on to the app to notify Poshmark immediately, including pictures and made it clear that I would be happy to send these glasses back, but that I wanted a refund since they were delivered broken. I have submitted a series of comments that are in "case review' between the seller and I, as well as 3 emails to customer support. And why haven't I called them u might ask? Well, because there is no customer service phone number. U can only contact them via email or through their app or website. They are horrible, and with all of these negative reviews online, there may be a class action lawsuit for all of the customers/sellers victimized by this site. STAY AWAY FROM POSHMARK!

Date of experience: June 5, 2018
Florida
1 review
4 helpful votes
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We finally received our bag back from Poshmark. It took many calls and several emails and perhaps a threat of legal action. So don't give up. Keep pestering them and don't let them keep your items. Act quickly though.

Thank you to whoever posted a phone number. If I find it again I will provide it on another post.

Date of experience: June 5, 2018
Oregon
5 reviews
31 helpful votes
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Please read. I view high end clothing from fashion houses and buy online. I was targeted by this site. I write contracts so the 1st thing I did was look at the terms which no one ever does. This is the fine print. Poshmark tells you that to use their site you agree to the terms, if you don't you are using the site illegally so basically ANYTHING you buy you are screwed. However the terms state that Poshmark is putting you in touch with a third party, whom ever is selling the product. That's Poshmark's only job. They are not responsible if the seller sells you damaged, fake, wrong sized, wrong color merchandise. So you have no right to a refund with Poshmark. Your complaint is with the seller and you would have to go after this person. I know ppl don't want to read through the print but it is so important. It depends how honest the seller is. And there is no way to check.

Date of experience: June 3, 2018
California
5 reviews
16 helpful votes
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This website should be renamed Buyer Beware. Luckily I only made a small purchase -- what was supposed to be a size XS Madewell tank dress. What could go wrong? The dress was shrunk so it was so tight in the chest that it is unwearable. Poshmark's response was that there are no returns if something doesn't fit. This was a case of the item being damaged. I feel luckily that this is all I bought. Most of the Poshmark reviews are bad. Only sellers like it because there are no returns so they can pass along all their bad buys, ruined items and junk to unwary buyers. It doesn't get any worse for buyers so just don't be tempted and take the risk.

Date of experience: June 1, 2018
Virginia
1 review
5 helpful votes
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I am in shock... I purchased an aquamarine ring from a seller known *******@anumah, Evelyn Pulido from Montclair CA, and it was bent in the band! I purchased 4 rings, in a "bundle" and made her an offer that she accepted. When they arrived I was shocked to feel how lightweight and cheap the aquamarine ring was. I took 18 pictures, because she was using a mannequin hand that had extremely tiny fingers, which made the rings look huge! In reality? Rinky dinky POS! I filed a claim immediately (you get 72 hours to do so) and I was asked to take pictures, and Poshmark came back to me and offered a $60.00 shop credit towards a future purchase! I WAS LIVID! I immediately contacted Discover to dispute the charges. This seller basically runs a jewelry store inside Poshmark! Her stuff is pure junk, with cheap, inexpensive gemstones like quartz, peridot, pink opal... nothing that has true value. The peridot had a band just as thin as the aquamarine that was bent up in the band, so I did not want to keep it either, as well as the pink opal, because the rings were so tiny. I am just shocked that Poshmark chooses to treat their buyers with prejudice, because the seller has over 50,000 followers! It's all a scheme, with a cult like mentality in that poshers go around and back each other up, have "posh parties" where they try to sell more items. This lady, Evelyn *******@anumah adds 10 pieces of jewelry a day! I thought this was supposed to be used, consignment items, but they have sellers selling items that are not authenticated (I could have glass as gemstones!), and its an absolute rip off if you are not VERY careful, and ask a ton of questions before you buy. Poshmark policy is that the item has to be "Not as described" to facilitate a return! So, BE CAREFUL with what you purchase! Never again will I make that mistake twice. The seller then blocked me from warning others, and Poshmark is standing firmly behind the seller! It's just not fair, and the way that this woman talked to me within the dispute was hostile. I tried to remain calm, and I was very kind. She just flipped. She is from Brazil, and doesn't write well, and I was just so upset that I spent close to $400.00 to receive carnival rings that were POS!

Date of experience: June 1, 2018
Virginia
3 reviews
9 helpful votes
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Seller,@ lizburns2209, held my PayPal $ for almost a month and then Poshmark cancelled the transaction. My money was held for a month, before it was refunded. Is this a Poshmark business practice? There is no way to block sellers or provide feedback regarding sellers on the site.

The item is still up on her site, but now shows as sold.

Poshmark offered me a $5 credit and an apology when I requested additional information, so two stars instead of one.

Date of experience: May 31, 2018
Georgia
1 review
0 helpful votes
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If you want to steal shop eBay- I sold a perfectly good authentic pair of true religion jeans are on Poshmark and was returned a pair of fake true religion jeans and Poshmark had to give myself and the fire back the money which is ridiculous I think that people that shop online on the site should read the feedback from the sellers they buy from. They should also know their sizes their measurements and the product that theyre buying. I was happy to find Poshmark after being ripped off repeatedly on eBay by stealing buyers

Date of experience: May 31, 2018
California
1 review
4 helpful votes
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Beware -no returns
May 31, 2018

Check the very small print. No returns unless the product is not as advertised or something is wrong with it. The dress I purchased is terrible but now I'm stuck. Think I'll go back to shopping at more reputable stores

Date of experience: May 31, 2018
Texas
1 review
7 helpful votes
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And I'm not happy about it. Sold a vintage authentic LV bag for a song on the Poshmark site. I felt I had accurately portrayed its condition, but the buyer did not and filed a claim, which I'm fine with. EXCEPT, they put a hold on my funds so I never received payment and they let the buyer keep the bag. Its been over a week and many emails later I have gotten NO response. I am very very angry. As soon as this is resolved, if it is ever resolved, I'm pulling all of my other items and closing my account.

Date of experience: May 30, 2018
West Virginia
1 review
1 helpful vote
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I sold a red/purple box logo hoodie for over $500 so it was subject to their authentication process. I was fine with it being over $500 I planned this so when people looked at my account and looked at my sales they would see that I was a reliable seller that had gone through the authentication process before and passed so my seller rating would be in solid standing. So I sent it to the poshmark headquarters, 2 days later I get a notification that my hoodie has been deemed counterfeit. I send them an email telling them the hoodie is not fake and I can send them the emails I got from supreme when I bought the hoodie. I never got a reply back and I couldn't send the $25 in the name of my electric bill. So my $600 hoodie is now in ashes. Never buying or selling on poshmark again and I cannot recommend the same to you either.

Date of experience: May 30, 2018
Ohio
6 reviews
27 helpful votes
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I shop and sell on a few sites and posh is one of them, I can honestly say that this is by far one of the best! The only reason I have not committed to selling the hundreds of items I sell to posh is the higher selling fees, if they lowered them, I know many sellers would switch over completely. The customer service is amazing, better than eBay, mercari, depop etc... and most of the seller's are friendly and very accommodating. The items seem to be higher quality and sellers also take better care in their packaging and shipping. Now, I have had a couple negative experiences with a couple sellers but by far less than mercari sellers. I would definitely recommend Poshmark to buy and sell but be aware that as a seller the fees are a bit higher.

Date of experience: May 28, 2018
California
1 review
0 helpful votes
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Okay overall.
May 28, 2018

Usually a pretty inexpensive way to buy clothes. Items are usually shipped within 3-5 days but lately I haven't been sent an item from Aquaposh after 2 weeks. It can also take about 7 days depending on the seller paying attention to their account, and being able to track the item is nice. Shipping will add a few dollars to the total but if you can buy from the right buyer, being wary of scammers and get the clothes in a timely fashion, typically with a nice "thank you" note inside cute packaging. Overall it's a nice way to shop for usually gently used cute items. Just make sure you hit "love" and don't click on an item you like if you want to keep browsing because you'll have to go back to the top. I might take a break from shopping here for a while though.

Date of experience: May 27, 2018
New York
1 review
3 helpful votes
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While I did not like the fact that your questions/negotiations are viewable by everyone, I did end up buying some tops that were exactly as advertised, in perfect condition, inexpensive (a great deal), and were shipped promptly.

Date of experience: May 25, 2018
Colorado
1 review
5 helpful votes
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Poshmark did not care that I was Scammed *******@teenatimmer and she is still selling on that website. She sells used, expired and stolen makeup. Worst part about poshmark is that you are giving your personal address info etc. to crooks like her

Date of experience: May 25, 2018