Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.
We monitor reviews for authenticity
Had several questions before signing up. This company has been online for about 7 years and no available phone support. E-Mail only? What's up with this? Also they have a heavy fee they charge the minimum is $2.95 and you are required to use their shipping label which is another $7.00 fee up to 5 lbs. I should have the option of providing my own shipping label with tracking. Sounds like a raw deal for the buyer. Not so bad for the seller but the seller still has to pay the $2.95 fee. Ebay only takes 10% but they have a reduced fee postal option the seller has to pay which is usually way less than the standard $7.00 fee. Ebay has phone support.
Do not buy off these people. I cancelled an order and they took my money and will not cancel order. The shipment did not ship to me as the buyer said.
My daughter purchased one items on Poshmark and used my Amex. The next thing she knew, she received orders for items she had only inquired about. Then, my credit card was charged multiple times for the same item with no way to stop it. Then, a $500 random charge from the same area of CA showed up which I reported as fraud to Amex. BEWARE! TOTAL SCAM
All I did was go look at this site on Facebook. I did not even know I was SIGNED up! About 3 weeks later I got a pair of LEVI used $20.00 jeans in the mail. I was confused. I had not ordered them from ANYONE. Wrong size, too. No way to send them back. I checked my account because I had no idea what that was about. I was charged $345.00 for that purchase from Poshmark. I did not even know who they were. I disputed the charge. However, my bank took their side. Poshmark had PROOF I signed up for that. I DID NOT. NEVER GO TO THEIR SITE!
I don't like the selling or purchasing on this site. Wouldn't recommend it to anyone! I tried to cancel an order 30 SECONDS after an accidental purchase and wasn't allowed to do so. They take too high of a percentage and the shipping is way too high as well!
I honestly thought it was a mistake that the seller had 'new with tags' on her listing once I received the boots. I took a few quick pictures and 'opened a case' for return expecting Ebay or Amazon type professionalism and service. What I received instead was the seller demeaning me, insisting that the boots may have had dust on them but I only needed to wipe them off, calling me a liar, etc. I was horrified. I didn't acknowledge her insults but posted more pictures after reading these reviews, hoping to prove my point. Haven't heard anything from PM yet but the seller told me to never buy from her again. I'll stick with Ebay and never ever ever again will I risk being scammed by dishonest people at Poshmark. $101.00 of my hard earned money in the hands of a thief. Sickening. (photo is different shots of the marks... many of them, most noticable are worn and dirty soles) This was supposed to be a gift.
I have tried to purchase from Poshmark 3x. My first purchase they did not take back (but amex credited me for). I received a misleadingly small pizza wallet thing. I vowed to never shop on Poshmark again. How could they not take it back? It was clearly misleading. They gave me $5 useless poshmark credit instead. Nonetheless, a day came when i needed white jeans for a job. I never wanted white jeans and I didn't want to spend money on them, so I thought, hey let me get a cheap $5 pair on poshmark with that useless credit I was never going to use. I bought a pair which would have been free with the credit and 6 something shipping. That person never shipped it. I tried one more time. In a rush I bought some white jeans that were called VS Pencil jeans. Now to the buyers credit the jeans were actually brand-named VS pencil. I did not realize that and thought I was getting skinny jeans. Nope they were straight leg and baggy misleading again just like the pizza wallet. Then i was put into some comment purgatory with the seller who of course felt she was right in calling them by their name, which to an extent she was, but which person would read VS pencil and think they would get straight leg. Then also my fault I read over it but the pants were stained. Who would even think of selling stained clothing period? To her defense she mentioned it but I'm sure people are just rushing to buy stained white jeans on the internet for $5. Even the Salvation Army won't sell or donate stained clothing. Once again Amex came to the rescue on my stained white straight leg baggy jeans. I did get my $5 Posh credit back again but I vow to never use it. Poshmark is a haven of misleading items that may or may not be stained that are always final sale. Eww.
I bought a handbag and was dissatisfied so I tried to return it and get a refund. The "board" had a powwow and decided that I CANNOT get a refund because I FAILED to ask the seller for dimensions and therefore, NO REFUND! That to me was unbelievable! It's a standard thing when a customer is not satisfied, a refund is always an option! Don't EVER buy from this budget site because you will never get your money back! FRAUD!
I purchased a very expensive dress in good faith from seller dz2015. The dress was marked New With Tags. I received the item & yes it had the tags on; however, the dress had an overpowering scent of perfume. It was so bad it was making me sick. I hung it up in an open space to try to air it out. It was so bad, the entire room reeked of perfume. I doubted if even the cleaners could get it out. I immediately reported the problem to Poshmark. After a few days of investigation they said the seller represented the dress correctly & offered me $20 on a future purchase. I replied back that I didn't want their $20, that I was very angry as I felt the seller did misrepresent the dress by not advising of the smell. I will never purchase another thing from Poshmark, they are crooked.
Poshmark just takes your money and you are stuck with the item whether it is described correctly or not. I have had 2 Sellers take my $$ but never send a product. I have had 2 Sellers send me a piece of garbage product and have to fight to get my money back. I am DONE!
I purchased an item on Poshmark. The item was labeled "Made in China". The quality was sub-standard fabric. I contacted Poshmark to send the item back to the seller. They asked me to contact the seller and negotiate an exchange. The seller called me names and virtually unapproachable. Poshmark did not intervene with this process. Buyer Beware!
This site is full of cheap buyers looking for things they cannot afford. Don't bother trying to sell your high-end items on this site- it's a waste of time and energy. A bunch of Walmart shoppers with Bergdorf taste.
As ridiculous as it sounds, I'm afraid that it's true. Poshmark tried to log-in to my Amazon account. Here are some facts to back up my claims:
1. My Amazon account got log-in attempt notification of the week that I signed up for Poshmark.
2. I keep track of all of my accounts and password. I narrowed my search down when I received that log-in attempt email and found only 2 results. Poshmark and Amazon are the only one with matching email + pw.
3. The pw was new one too! I happen to create a new pw that week and used it on both Amazon and Poshmark, never used anywhere else before. So I'm very positive the log-in attempt was from Poshmark.
Other facts to convince you that I'm right:
- if you've signed up for Poshmark, you already know their follower-following list are fake. They make you follow 1000 strangers without your consent.
- if you enter a zipcode, you can easily find your neighbors. There's non-existing privacy in this app.
So therefore, avoid this app at all cost and be careful with your email and pw. They're definitely using that info illegally without your consent.
What about Poshmark? Depends if your a buyer or seller. You will find some great deals if your a buyer. If your a kid that only needs gas money - be a seller. Lots of great stuff for $5 and free shipping. Kids don't have many needs and aren't seasonsed sellers - good place to learn for them but they are seriously taken advantage of. PM capitalizes on their ignorance and love of social buz. If you are trying to sell. You will be competing with thousands of sellers selling stuff for $3 - $5. Be prepared for PM to hijack your phone contacts!
Googling this company brings up thousands of unhappy customers. My fault for not doing that before buying. Huge red flag is the site keeping their seller ratings private. Nooo, wouldn't want to warn buyers about shady sellers. I feel lucky leaving with a minimal loss. Not holding my breath for any help recovering my money given what I have read. Seller listed shirt as brand new and when I received it there were 2 stains on the front making it unwearable.
So far I have bought 3 pairs of shoes for my sons, 1 for me, pants for me, dress for my granddaughter, and shorts for one son- and I saved a TON of money! Adidas for $13- yes please! Vans (new!) for $30 - yay! My pants $8 - Yesss! You have to really check out the pics, read descriptions, and be smart! So worth it if you want deals! I am a bit frugal when it comes to kids shopping sometimes and this is perfect! Also you get rewarded when your friends join and shop!
They have sellers on their platform that are pushing products that misrepresent the actual product condition. They took my $2500 for a used and aged bag... their pictures did not reflect the condition of the bag. Their seller wins as they have a loose/keep it return policy. AVOID THESE SCAMMERS. BE warned!
I purchased an item listed as white. It was a dirty yellow/ivory. Asked the seller how to resolve/return. No reply. The only thing left was to file a "claim". Then it took 10+ days of me supplying multiple photos to Poshmark to back up the claim and my request to return. The "team" said it was "as described" and denied that it was listed incorrectly. The seller has the advantage and Poshmark wants to make it's percentage, so they decide on the seller's side. Obviously Poshmark's customer service is prejudiced AND colorblind. Beware.
Maybe if you are really computer savvy, you can navigate this website and the ins and outs of Poshmark's complicated shopping rules. Buyer beware! I have had a few simple successful transactions--yay! But in three cases, I have not had a good experience. I just bought a pair of Eileen Fisher shoes advertised in my size. The shoes were too large. I had no way to phone in for help, figure out how to contact the seller through the website, and was ultimately told by Poshmark that it is too bad that the shoe doesn't fit. Not their problem. Their so-call "grievance" department is a joke. I could open a "case" -- and I know how that would go. So bye bye Poshmark. I won't be shopping there any more.
Poshmark doesn't even deserve a one star. I buy pre owned clothing items for children and women in need most of the time. And give it to family networks centers. I bought a pair boots for a boy for $120, that's what he wanted... my good feed for this holidays. And they were disgusting, dirty and wasn't as pictured at all when I received them. Poshmark team kept dragging the return for weeks, asked to provide unnecessary pictures. And then denied the return eventually after wasting my time. They don't have a buyer protection plan and it's not buyer friendly. Poshmark is not a great place to do your shopping, I will not recommend this market place to anyone.
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account