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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Massachusetts
1 review
9 helpful votes
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Ebay better
March 8, 2019

Purchased an item that clearly was not as advertised and it took weeks to go those remediation and still was denied return. Just stay with Ebay - less hassle.

Date of experience: March 8, 2019
New York
3 reviews
7 helpful votes
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Scammers unprofessional liars allow inactive phantom sellers to list things for sale when they aren't even for sale just to steal money. They don't even have a live chat or phone number ei5er only email correspondence that takes a week for them to reply and they're dismissive, insensitive & don't care at all about customers being ripped off and not receiving purchased merchandise. I was going to be a first time customer at poshmark but will never buy from them they cancelled my order bc it didn't exist it was all a fake account with photos for sale not actual items. Too bad i'll take my business to Amazon & Ebay true professionals they're phenomenal & amazing at Amazon they've live chat and toll free phone numbers to call them at for customer support/service assistance & Ebay is fabulous too they shop fast and aren't frauds like at scammers at poshmark who needs to shut down. Poshmark is dishonest, undignified & repulsive. I've been a long time Amazon customer for eight years and spent thousands over 10k mostly digital item stores & poshmark has lost out on that, Ebay i'm new too but they're womderful outstanding and i've spent hundreds already in just a week & will remain a loyal customer to them for their professional honest ethical business transactions.

Date of experience: March 7, 2019
Iowa
2 reviews
2 helpful votes
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I've had the misfortune of one seller never shipping my item and another one that received the wrong label from poshmark and it was returned to the seller. She never shipped it again even though poshmark sent her another label. Then instead of poshmark getting an answer on what happened, they cancelled my order without my approval! This is a bad deal that you can't communicate directly with the seller about problems!

Date of experience: March 5, 2019
California
3 reviews
37 helpful votes
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Mean spirited seller
February 27, 2019

The first time I tried to buy something on this site, the item arrived with a stain. When I reported it, the seller attacked me verbally, stating that I must have smeared something on the cloth so I could steal her money. I understand that these sellers don't get paid upfront so they may be a little more paranoid than other vendors, but with 1450 successful transactions on Ebay, I have never been accused like that. It's not about the money, it's knowing that a seller will reach out and try to come to an accommodation. Needless to say I won't be exposing myself to that sort of abuse again.

Date of experience: February 27, 2019
Pennsylvania
1 review
4 helpful votes
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BEWARE do NOT purchase ANYTHING from POSHMARK... it is a fraudulent scam... to be eco friendly we gave up plastic bags... so I figured I would purchase a few used LV Noe bags to keep in the truck just in case I needed a bag. Poshmark advertises that they do not release payment until okayed by buyer and that bags are authenticated OMG WHAT A LIE! In a nutshell, the bags at the Dollar store are better constructed then the fake LV i received... seller lies and says it is "authentic" sends in pixs and authentication of a REAL LV not the one that you were sent Poshmark sides with seller to complete the fraud... luckily I got out of the deal otherwise I would have paid a pretty penny for sprayed plastic!

Date of experience: February 27, 2019
New York
3 reviews
11 helpful votes
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DO NOT SELL ON POSHMARK
February 22, 2019

As a SELLER, Please do not sell on Poshmark! They NEVER protect seller! Buyer can return anything as remorse! Poshmark never inspected or real check for all the details that seller provide or the message between seller and buyer.

Case #1, sold a pair of Gucci shoes, buyer messaged me stated the size doesn't fit her, (Poshmark already set the rules sizing problem consider is buyer remorse which is not covered for return), but then buyer filed a claim that the shoes "BOX" has one corner ripped, Poshmark let her returned it.

Case# 2, sold a 100% AUTHENTIC LV scarf, buyer filed a claim because the care label tag is loosing, then she claimed as NOT Authentic. I messaged the buyer, she can return and claim as "item not as described", this is definitely authentic. Then she afraid poshmark won't refund her, she pull the whole label tag off and took a photo and claim not authentic. I always take a video, photo and put the security onto the products to protect myself, even sent the photo along with the case review. Sadly, Poshmark do not care the whole story. They never inspected and looked at the actual item, how they can just agree with buyer.

Case #3, sold a pair of shoes, buyer returned it even the package box is sealed! Means she never opened to take a look, then returned it.

DO NOT SELL ON POSHMARK, they just buyer RUINING your items or let scammer to scam your hard earn money!

Date of experience: February 22, 2019
New York
1 review
0 helpful votes
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Bad Customer Service
February 22, 2019

I had a problem with a discount on a shipping fee. I was given this discount be the seller but postmark would not honor it saying I didn't accept the discount first which wasn't true. It was only a could of dollars and they would not give me a refund. I will not spend another dime on this site. Also you only can email for customer service.

Date of experience: February 21, 2019
North Carolina
1 review
3 helpful votes
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I recently started cleaning out my closet and selling on poshmark I have multiple high end purses and clothing items most still with tags I paid full retail for I had buyer purchase a. Bag worth hundreds for 30 and then recieve it and message me how I should have sold it to them cheaper then a few days later they have my bag posted for retail! Also started reading different sites on "source" and was beyond shocked to find out these sellers are going to stores like goodwill and others selling the items they are getting for 1 or less. For full retail! Not only are they being dishonest with the buyer but are taking from others that can only afford to go to store such as goodwill these people should be ashamed there are many wholesale companies for clothing and accessories if you would like to have a resell business please stop taking from the needy

Date of experience: February 21, 2019
Florida
1 review
6 helpful votes
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I have multiple bad things that have happened while using Poshmark over the last 4 years. None of them were ever enough to make me leave the app, but now I'm over it.

(1) People leave you terrible reviews for no reason and there's nothing you can do about it. They claim you send them fake items even though they aren't or say the sizing wasn't right even though the tag says that size. I have no control over how a piece of clothing fits your body.
(2) I purchased a very expensive Louis Vuitton purse that arrived with damaged straps. They weren't terrible, but the damage wasn't disclosed. Poshmark did nothing about it. Luckily, I took it to the LV store and they fixed for free.
(3) I've purchased multiple items that never shipped so they don't ever weed out old accounts. Waste of time.
(4) I sold a jacket in perfect condition and the buyer opened a case against me claiming it was covered in sweat stains. Poshmark sided with the buyer. When I got the item back, it smelled like it was worn and had deodorant marks on it. It was not like that when I sent it. Buyer used it for what she needed and then opened a claim.
(5) Poshmark NEVER answers my emails. Their customer service is a complete joke. And there's no phone number.
(6) People offer really low on my items. I can have a $500 purse and someone will offer $50. Are you joking?!?

I used to love using Poshmark for the extra income but it's not even worth the headache anymore. Terrible company. Avoid.

Date of experience: February 20, 2019
Texas
1 review
2 helpful votes
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I've been buying and selling on Posh for about 2 years. Overall, I've had great experiences and will continue to use them. The only thing I really take issue with is the flat rate shipping. There should be a couple of options for shipping. We're paying $6.79 for express 1-3 day shipping but sellers have up to 8 days to ship before you can cancel? So you're paying for express shipping but it could take up to 2 weeks ( or longer)?!?! That's a bit ridiculous. I think if the seller doesn't ship within 1-3 days, the shipping should be refunded to the buyer.

Date of experience: February 20, 2019
Texas
1 review
3 helpful votes
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Bellashopb
February 19, 2019

Horrible seller. I bought a necklace for Valentine's Day. They took my money and this horrible seller never sent it. I asked over and over. Then she posts nasty posts and anything I say she deletes. The worst experience ever.

Date of experience: February 18, 2019
Illinois
8 reviews
5 helpful votes
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Fun
February 18, 2019

This is a fun site to shop. Some really good prices. Depends on the person whether or not free shipping.

Date of experience: February 18, 2019
New York
1 review
3 helpful votes
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If you unfortunately purchase an item not as described, POSHMARK doesn't care! They keep your money. I purchased an item that was not as described. Contacted Poshmark, submitted photo showing you could not wear the item 3 different ways as described by seller because there were no fasteners. They responded I should have asked more questions and would not let me return the item. I have purchased some great items on there but no worth the rip-offs. Buyer beware!

Date of experience: February 16, 2019
Alabama
1 review
1 helpful vote
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The product was received by the buyer, the tracking was tracked by Poshmark until it was delivered then Poshmark Canceled the order. So the buyer has the product, Poshmark has the money and now is not replying.

Date of experience: February 13, 2019
Georgia
3 reviews
3 helpful votes
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Buyers beware
February 10, 2019

I ordered an extra large leather jacket. When I received the coat it was beautiful until I put it on the sleeves they were 6 inches shorter compared to a normal extra large jacket. I proceeded to call Poshmark to explain that the sleeves are short, yet they would not allow me to return the jacket and told me to donate it to charity. Buyers, sellers beware terrible customer service.

Date of experience: February 10, 2019
Ohio
1 review
3 helpful votes
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Counterfeit Browns Jersey
February 10, 2019

I ordered a Browns Jersey off of the site for my Fiancé's birthday and paid their 6$ fee for 1-3day shipping. First of all it took 7 days to receive my package! Why I am I paying a shipping fee if it's taking the outside allotted time to be delivered? I tracked it on Fed Ex and it kept sending me notifications that it would be delivered on Wedneday and it didn't come until Saturday. So I'm unsure how the seller kept putting a fake date in tracking but it's very frustrating especially when it was supposed to arrive on Wednesday, which was my fiancé's birthday. When my package did arrive, I had no receipt, the package was the size of my hand and that was super concerning to me because I ordered him a men's Large Browns Jersey so how would it fit in a bag so small?! I opened it and the Jersey was a complete counterfeit! It was the wrong colors, was super wide and had the thinnest material. There was weird stiching on the back and the Nike tag it had was also fake with NO UPC NUMBER. Needless to say Poshmark allows fake product to be sold on their website and should not be trusted. As well as the sellers they allow on their website are obviously con artists. I will never order from Poshmark again and if you want actual branded products I would not order from here because you will get FAKE product sent to you!

Date of experience: February 10, 2019
Florida
8 reviews
10 helpful votes
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Poshmark advertises nice items that are no longer available on the market. I tried to buy several skirts by The Limited that are no longer available since The Limited stores closed. One skirt was cancelled after I placed my order. One skirt was shipped but was never delivered. I contacted Poshmark several times about my missing skirt. They replied that it was in transit although no estimated delivery date could be provided. Finally, the skirt was cancelled as it was lost. I did receive one skirt which was a gift for my daughter and I am grateful for that. However, I would not place another order with this company because they are not running their business efficiently.

Date of experience: February 10, 2019
Arizona
5 reviews
8 helpful votes
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Easy shopping
February 11, 2019

I have ordered many things through Poshmark with great success. I have only had one order that I was not happy with. The size was way too small and the shipper said that it would fit but did not.

Date of experience: February 9, 2019
Georgia
1 review
3 helpful votes
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I tried for several days to purchase an item that I saw advertised on Google. When I clicked on the item it brought me to a Poshmark seller's closet. I tried repeatedly to purchase the item at the "Buy it Now" price. The Poshmark site then took me to the payment site, and I put all my debit card information in and my address, telephone number, etc. Then when I hit the Pay Now button, it brought me to a photo of the item, but no confirmation from the Poshmark site. Then a noticed appeared across the page, "Sorry something went wrong." I tried repeatedly to contact Poshmark by email, as they have no telephone number to call, but nothing after several days. Then I went back to the vendor's site, and sent them a question as to how to purchase from them, but got no response at all. Then I went to another one of their items in their closet and asked a question to see if they would answer, but no answer at all. Then I sent an email to Poshmark to see if they would check this vendor to see if they were legitimate, but still no response. I think that this site is a SCAM! Really!

Date of experience: February 7, 2019
Georgia
1 review
3 helpful votes
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Refund was a Success
February 9, 2019

I purchased a veil from a seller in California through Poshmark before reading Poshmark's reviews. The item was shipped but the USPS tracking information went completely stale. I reached out to the post office 3 times and got only 1 response. I wrote Poshmark and asked what the next step was while I read their pretty awful reviews and became terrified that I had made a huge mistake. I am writing this review to say that maybe they have made some improvements. Customer service responded within at least 48 hours and told me that after the 14th day (I believe that was the magic number) that the item appears to still be lost by the post office, to write them again. So I wrote them again after the timeline expired to say it was still lost. They replied again within a couple of days, confirmed the item must be lost, and they refunded my money immediately. That's it. No big deal... issue resolved. Just wanted to share my experience.

Date of experience: February 7, 2019