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Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.
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Why is this company still in business? I signed up earlier this month to purchase a used Luis Vuitton bag because of their authentication guarantee. While searching for the bag several sellers tried to get me to purchase off the Poshmark website. I declined for obvious reasons. I finally purchased a bag for $875 and the seller decided she did not want to ship it to me and canceled the order. I found out it is common on the site for sellers to flake out and cancel orders. I still haven't received refund of my money though the site did acknowledge the cancellation and promised refund. The site and its "sellers" are a total joke. It will be out of business soon.
I have been trying to find out about a $19.00 charge on my account. I have been replying to numerous emails them requesting same information and me sending same information. Worst customer service ever.
This company is not the place to shop from they are not aware of what is being sold because the seller send me a dress claiming to be a silk dress it was like some kind of kid costume very rubbery poorly made selling for $91 dollars honestly I would even want for free. As far as their customers service you will be in trouble if something is wrong with your purchase because they have some standard message and every time you reach out to them, they send you the same email. Its been almost a week of explaining my situation that I didn't get what I ordered and no response but this informal email that say you will hear from them in 24 hours but nothing. I do not recommend this company; in all my years this one is by far the worse.
If you a seller just be carefull, alot of people trying to get items for free, poshmark just in buyer side when they want to return the items (with any of reasons!) And buyer will send you an empty box or their junk! They just took our items for free! And when you complain to poshmark they just give you credit money $15 lol whats a joke!? And alot of people just lowballing you lol: D
If you a buyer too expensive over there, its not the seller fault to give high price but its because poshmark take 20% off from their sales. Alot of seller selling their garbage used items and saying they are perfect condition. Just 0 star for poshmark!
DO NOT BUY ANYTHING FROM THIS FRAUDULENT COMPANY! I recently bought a $2500 dollar Louis Vuitton purse from a seller on Posmark. After 3 weeks of trying to get my bag delivered, I was told from the seller that the label Poshmark was sending wasn't good, so the only way I could reach out to them to communicate was via email. Can you even imagine that a company who deals with high priced items like that doesn't even have a PHONE NUMBER? The seller kept the bag and sold it to someone else while Poshmark kept my $2500 dollars. I had to file a FRAUD claim with my bank in order to get my money back. STAY AWAY FROM THIS HORRIBLE COMPANY!
I purchased two men's shirts - shown on the website as Men's Shirts Size 20 and when the Packages arrived from 2 different sellers the shirts were boy shirts size 20. Sokthy from their customer service when he denied my return says they do not address fit, and my response was but what about Fraud, fit was never the issue. One of the shirts arrived with a large ink stain on the sleeve as well. Your sellers both lied.
WILL NEVER ORDER AGAIN! Dress came damaged was not stated in the description. I filed a report. You asked for more outdoor pictures within 24 hours. It was raining, however, I still was able to send the pictures before the 24 hours. Yet my case was closed before the 24 hours was up. Now I have dress that will never be worn because it is damaged right in the front. You don't protect the customers so I will never purchase again and I will be sure to spread the word!
Buyer beware! My first purchase experience on this site has been a nightmare! I ordered size 34 shorts from a seller, what I got was size 31. When I tried to return them, the seller said it was my fault because the description said actual waist 34 and tag says 31, even though they were listed as size 34. Well measurement of the waist of the shorts was actually 36.5 inches, so seller was way off anyway. And who lists something as the measured size and not what the tag shows! I opened up a case to return the shorts, which I thought would be a breeze, but instead I get hateful messages from the seller calling me a liar and calling me a scammer. Because I wanted to return A $39 PAIR OF SHORTS, people. Yes, this is a true story! Poshmark hasn't stepped in as of yet, I keep getting harrassed by this seller and they let this happen? I keep telling the seller to stop contacting me and let Poshmark handle it but she keeps harrassing me! I emailed them yesterday because they have no phone number to let them know what was going on and how the seller was attacking me, and I get an email that says "please send us pictures of the actual measurements and the tag size". They didn't even address the seller's harrassing messages! This is my first and definitely LAST purchase on Poshmark!
They have a no return policy. I have bought ten different items on Poshmark. One was okay. The rest were old, pilly and did not fit. There 6.79 shipping is ridiculous. I have wasted way too much money there and have half a closet of clothing I cannot use.
Buying from Poshmark is not worth your time. Even if the item is not what you bought, Kayla and the others will ignore what is told to them. So much for the claim that an incorrect order will be made right. LLBean sunwashed canvas pants were advertised and what I got were a totally different pair of LLBean pants. They care about making a return impossible. Do not buy! That is the best Treatment for the website.
Fraudulent site. I would not use. I ordered an item that was damaged and smelled horrible. They will never give you a refund.
I have "bought" three items on Poshmark I say "bought@ because no guarantee you'll receive anything in two cases, I never did, nor did the sellers ever respond it's also nearly impossible to communicate with the sellers, and there is no objective rating system to can view, no way to give negative feedback on a seller I seriously question how legit most of the sellers are, and the site in general bad! Bad! Bad!
Do not use Poshmark! I ordered a couple of items from a seller, one of which was a pair of shorts. The seller said the shorts were a size 27. When I got them they did not have a size marked on them and were obviously at least three sizes smaller. I asked Poshmark to review the order so I could return the item. I sent pictures of the item next to a true size 27 waist and it looked like little kids shorts they were so small in comparison. They got back with me and said that the item did not meet return policies and that brands all fit differently. Do not order from them, they do not stand behind the products they allow to be sold on their site!
Poshmark is not to be trusted. I placed an order with them and 9 days later it had not even shipped. You cannot get ahold of anybody on the phone or via live chat. You have to send them an email and hope they respond as promised within 24 hours. I would seriously doubt that you would come to any type of a resolution such as getting your item or a refund. Poshmark is the worst online retailer I have ever seen. Stay away from them if you value your money.
First time ordering with Poshmark and I never received my items. Contacted Poshmark and their reply was that sometimes sellers have personal issues. What?! Contacted seller and still no order received. Do the people that sell on Poshmark hate money? Why go through the effort and not send the items. Is this a scam?
I purchased shoes and they have not been sent. You are UNABLE to directly contact sellers? You are UNABLE to inquire about the order. Sellers can post an email, which this one did, and emails were sent back as that is not a working email address.
What on earth kind of company is this? Why is there no way to contact sellers or a customer service department?
Poshmark, you need to look at Ebay and Amazon and change some of your business practices.
I used to love Poshmark - until I started buying wholesale. Over the last 2 months I have spent a TON of money on wholesale. One order that came was all garbage from China - the clothing had no label, which is illegal in the US. I opened a return case ($300 purchase) and had to fight SO hard to get my money back and get the return approved - and the only reason it was approved is because the wholesaler said to allow it because they didn't want to deal with me. About 16 other pieces I received have no brand label, and I've been fighting for my money back with Posh for a month. I've filed a complaint with the FTC, and next I will be disputing the charges with my cc company. Every response I get from them is different, and no one knows what they're talking about. Their OWN WHOLESALE POLICY states that a brand must be on the clothing! This is a class action lawsuit waiting to happen. I cannot and will not sell the stuff that came unbranded as it is illegal, and the items are GARBAGE - Poshmark told me if I didn't want the items - another $500 - to DONATE THEM. I'm done with Poshmark. I've been on the app for 6 years - active for 2 - over 100k followers, solid 5 star rating, 1200 sales... and they're refusing to do the right thing. Horrible.
I'm a buyer and I had good transactions, despite many sellers not detailing inseam size, or actual waist size. Poor photos and at times non-exist responses from seller. What annoyed and caused me to cancel my account was a seller who I annoyed questioning her horrible photos, and besides the seller 2 others were allowed to chime in whilst I was blocked from communicating. Poshmark, you lost a prolific buyer by allowing sellers to censor the buyers comments. Poshmark, you are in my rear view mirror. I hope the Seller, "blessed wifey" chokes on her jeans, cause this buyer is not buying from Pockmark.
I have been doing Poshmark for a few months now. Today I took down my closet! The site is full of resellers... people who buy your stuff to resell on their site. When they get their order they try to return it saying it was not as described or broken... I am just tired of the stupid games. Really who would sell a 14k gold diamond bracelet for $25. Did the add even say that? No it did not. But that is what they wanted. So now I have a broken, yes they broke it to return it. CZ tennis bracelet...
I will be taking all my stuff to my local resale now.
Poshmark is a waste of time and energy!
I have been using posh Mark since 2017, for two years. I always had great experiences until the last few months. Two returns in question have resulted in my loss of money. Poshmark has policies for how items should be described. Their policy states the seller should be as descriptive and as accurate as possible with details of the item being sold. I have have two returns that Poshmark did not follow their policy. I've lost money in the last few months on two returns that they have not approved. I am going to leave Poshmark, I am extremely dissatisfied.
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!
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