PoshmarkReviews 2,866

I ordered a skin care product. Received something completely different. Immediate contacted Poshmark (non)Support and asked that they refund my money. Their response was to email me a shipping label to send the product I received to the correct buyer and over my objection, emailed my address to the buyer who supposedly received my order. I repeatedly advised their (non)Customer Support that I will not accept a skin care product re-shipped to me by some unknown customer and to email me a shipping label to send back to the sloppy seller. Plus, Poshmark has violated my privacy by providing my PI (personal information) to some other customer without my permission and over my objections.
They repeatedly send me emails saying they're "sorry I don't love the product and I can give it away, toss it out or resell it on their website." Really?!
I have not and will not even open the package (originally ordered 9/4... received today 9/19)... hoping that PayPal will help resolve this.
Best advice is to stay away from this business. Very poor business practices... your personal information is not protected... and they wouldn't recognize customer service if it bit them in the a$$!

Poshmark won't reimburse $107 that I paid for a damaged umbrella. They are crooks.
The poshmark "support" is the worst I have ever experienced as a buyer. They will not let me return a damaged item! There was no option for a return of a damaged item so I immediately sent a request to customer support. Every time I send them another email it takes them three days to get back to me and they say no no no can't send you a refund because you were too late in responding. I have proof that I contacted them in the 36 hour time frame but nobody will respond and they won't let me return the damaged goods. I Know better now and will never purchase anything from poshmark. In this day and age I just figure they won't be around very long if their customer Support is so bad. Please, please think twice before you purchase anything from this crooked company. Wish I had read all the bad reviews prior to making this purchase!

The WORST customer service. Also the items I received were not as listed on the site. I recently bought a white dress, which said it was worn one time, and that it had been dry cleaned and such. The listing failed to describe the 25 plus stains it had, and also that the dress was altered, it was about 5-6 inches shorter than the original, and Poshmark only gave me a 25% credit which is absolute BS. Also, the tiffany bracelet I bought was defective and I lost it the next day. This site seems to let the sellers be as deceptive as they want to be and does nothing to correct the deceptive descriptions on their sites. Buyers beware of bad merchandise being sold on this site.

The customer service is the WORST. I bought a vintage tea set and it was received in broken condition. I contact the seller IMMEDIATELY and heard nothing and also contacted Poshmark Customer Service Immediately (this was on a Friday afternoon following delivery). Poshmark got back to me on TUESDAY saying I had three days after receipt to file a complaint? They offered me $30 in Poshmark shopping credit. I'm stuck with a broken tea set and I'm minus $60. No Thanks! I'll shop somewhere else and if I can influence anyone else to NOT SHOP there, I will.

The worst. I don't know what their system is on making determinations about items being counterfeit, but it seems totally random. They just remove your listing and send you an email that they determined your item is counterfeit. The first time they did it I provided documentation proving it was not and they put my item back up. Then a week or so later they did it again on the very same item. After contacting them they apologized and put the listing back up. Then they did it to me again on a different item, again an authentic item. Then they pulled ALL of my listings down without any explanation. They say they respond to issues within 24 hours except on weekends or holidays, but that is untrue. It usually takes 3 or more days to get a response. All of this went on within the first 20 days of starting on Poshmark. I am still waiting on a response from them on my latest issue of all my listings being removed. Once I hear back, I will delete my account. I have since read hundreds of horror stories about this site.

I ordered a pair of leggings from Poshmark -
I had multiple pairs of exact leggings from same maker. When the Poshmark leggings arrived they were at least 3 inches longer and much larger than any of my exact leggings. There was no company tag on waistband as all other leggings have. I contacted Poshmark customer service, sent pictures and they did not help me in any way. Obviously these leggings were fakes, documented with photos and Poshmark did ZERO to make this right.

I purchased a pair of Nike shoes for my husband. The listing had photos that show a pair of blue shoes. I subsequently looked at the shoes on three different computer monitors and they all looked blue. (See Photo 1 from listing; Photo 2 of shoes received.) When they arrived, the shoes were black. I reported the error to Poshmark as soon as I received them in the mail, and after a few days, I received a reply that said my request to return them was denied because "color was listed correctly." This was my first and last experience shopping on Poshmark. Money wasted!

I purchase a 7 piece comforter set for $114 which was slightly lower than the current retail price. When I received it, the comforter was torn and was missing 3 pillows, so it was really not a 7 piece set but a 4 piece set. When I tried to initiate a return, the website was not working properly so I immediately sent an email to customer service. They asked for pictures of the tear, which I promptly sent, but they still did not stop the payment from going through. They offered me a $50 credit but I am stuck with junk and not decorative pillows. Stick with Ebay. They at least stand by their buyers.

I want NEW underwear and tired searching just to discover (some) men with a hidden agenda selling soiled, worn, used Underwear. I got tired and did not BUY. Instead, I contacted PM Cust-Svcs and got this reply from (Ruth)

- Thanks for your email. We are so sorry to hear that you encountered this type of user on our platform. Please note that we do not condone the selling of used underwear. Please let us know if you have any further questions. Best, Ruth, Happy Poshing!
Poshmark Community Team

=== Search Google, type > Poshmark Penguin original boxer-briefs.
There you'll find white polka dot on navy Penguin boxer brief and the seller (name withheld) clearly writes >>>> Size XL but fit as a medium are the perfect accessory for leg day and these were used plenty.

WARNING: do not shop or buy from Poshmark! I sent repeated messages regarding a purchase I made. Instead, the seller vroeder13 continued to update her page and ignore my questions. She did not bother to ship the item that I purchased nor notify me. I found the item at an even higher price and purchased it there. I would rather pay more for a pleasant, professional experience than deal with a pseudo site/seller like vroeder13. Buyer BEWARE!

I have bought twice on Poshmark. The first was fine, no problems. The second time I ordered a pair of shoes from a company that I know really well, so they fit fine but they reeked of cigarette smoke. I asked to return it, and the seller (the_trendy_spot) was nasty and hostile, calling me a liar and claiming that I'm returning it because it doesn't fit, which is not valid according to the terms of postmark. I sent a picture of me wearing the shoes to prove that it's not a fit issue.

The seller claimed that they could not have smelled of smoke because she knows the whole history of the shoes, even though they were not her shoes! Was she stalking someone else's shoes?

Poshmark took her side saying that the item was as described. Sure, the ad didn't claim that the shoes didn't smell like smoke, but isn't that kind of a basic assumption, that you're not buying something that reeks? And then Poshmark wrote that I could just resell it. What?!?! Suggesting that I resell something that reeks? They obviously deal with questionable people to suggest something like that.

I'm sure there are sellers who are what Poshmark advertises to be, selling gently used items they no longer wear. But there is a huge segment of people selling items that they get from thrift stores and garage sales - check the range of shoes and clothes sizes in their closets. With these 3rd hand sales, and horrible return policy, I think you'd have to be a sucker for punishment to buy from Poshmark - just go to your local consignment store or garage sale or thrift store and see, touch, and smell the item before buying.

Stay away from Poshmark! They allow buyer returns, even when the item is EXACTLY as described. Any scammer can return something by making up a reason. I recently sold a brand new red jacket, and Poshmark allowed the buyer to open a claim and return it because she claimed the color was not red enough. The buyer wore and soiled the jacket, and Poshmark wouldn't do anything, even when I filed a problem with the return on their app. Poshmark does not answer emails, and they do not have a phone number. They just ignore customers. STAY AWAY!