Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Poshmark

Poshmark

1.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Poshmark?
grey stargrey stargrey stargrey stargrey star

Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Kentucky
1 review
5 helpful votes
Follow Sounique M.
Unfollow Sounique M.
Share Review
Report Review

Terrible nightmare
October 12, 2019

Wish I could've given no stars anyway this website is terrible won't ever do business with this company ever again rip-off sellers and fake advertising you may NEVER get what you pay for: I paid for several items and never received them then was given a hard time through PayPal trying to get my money back, Do yourselves a favor and never ever shop here: I'll rather pay full price that way I know I'm getting Quality and not the painful HASSLE of BS on both ends: boost you up with "Buyer protection" How fraudulent and fake!

Date of experience: October 12, 2019
Oklahoma
2 reviews
5 helpful votes
Follow Nancy C.
Unfollow Nancy C.
Share Review
Report Review

NO BUYER SUPPORT!
October 11, 2019

Poshmark is absolutely horrible! They don't care one bit about buyers being ripped off. They will not help you! They will only help the seller that's making them money. Do not buy in this site!

Date of experience: October 11, 2019
California
1 review
4 helpful votes
Follow ericka d.
Unfollow ericka d.
Share Review
Report Review

Such a Scam
October 9, 2019

This site has zero support for buyers. Seller can sell you dirty smelly items with no penalties. They can also deiced to just change their mind and not sell what you have bought. The "customer service" is a joke. I filed a case because I bought something with an awful smell ( cigarettes) they kept asking me to provide a picture of the damage. Another dress I bought came dirty and they continued to ask me for pictures. I have sent them several. They advised me to resell my dirt dress and my smelly dress to someone else. Don't wast your time or money on this site.

Date of experience: October 9, 2019
New York
1 review
4 helpful votes
Follow Karyn M.
Unfollow Karyn M.
Share Review
Report Review

They do not care about whether products are depicted accurately, nor do they provide support. The gave an inadequate description that was misleading.

Date of experience: October 9, 2019
New York
1 review
1 helpful vote
Follow Peter F.
Unfollow Peter F.
Share Review
Report Review

The good/bad
October 7, 2019

Ordered a pair of sneakers. Seller did not reply or ship. That's the bad. However Poshmark sent me an immediate refund and that was good.

Date of experience: October 7, 2019
Arizona
1 review
5 helpful votes
Follow Rick M.
Unfollow Rick M.
Share Review
Report Review

Customer Unfriendly
October 5, 2019

For the item you have received, we suggest listing it in your own closet for sale, donating it, or gifting

The language above is what I received from customer service at Poshmark. Very customer unfriendly. Have ordered from eBay and amazon and returns are welcomed but not Poshmark

Date of experience: October 5, 2019
Indiana
1 review
4 helpful votes
Follow savannah h.
Unfollow savannah h.
Share Review
Report Review

Poshmark does not allow you to return your purchased clothing items if they do not fit, a fact I was not made aware of until it was too late. Instead, they encourage you to become a seller. Pease do not waste your time and money on them.

Date of experience: October 5, 2019
Washington
1 review
5 helpful votes
Follow Forest S.
Unfollow Forest S.
Share Review
Report Review

My order was perfectly straightforward: ordered a pair of size 9 men's shoes. What I received was size 8, or maybe even smaller. No chance of squeezing into these shoes. They'll be donated. Poshmark: "All sales are final." I won't be returning to this site.

Date of experience: October 3, 2019
Canada
1 review
2 helpful votes
Follow Jackie c.
Unfollow Jackie c.
Share Review
Report Review

Waste of time.
October 3, 2019

I spent nearly 3 weeks adding people sharing posts and all the things that they encourage you to do... I ended up following 18k people. I bought 1 thing it was hassle free... but I don't have the time to put in all that this app requires to be successful. Much better to use your local market place on FB or VarageSale. Plus they don't have all their ducks in a row for shipping between the US and Canada... in this case I'll stick to eBay.

Date of experience: October 3, 2019
New York
1 review
4 helpful votes
Follow Britt Z.
Unfollow Britt Z.
Share Review
Report Review

I use this platform all the time and have had a few issues regarding orders. Every time I write an email I get ZERO response. It's incredibly annoying that a website that takes 20% of EVERY sale does not have actual customer service. Very close to leaving the platform all together.

Date of experience: October 2, 2019
Utah
1 review
8 helpful votes
Follow Anne c.
Unfollow Anne c.
Share Review
Report Review

There are so many better sites! Poshmark doesn't even have a phone number to call if you need help. Even when they want you to contact them! They charge so much to sell (10% Of each sale) and they rip off the buyer with shipping costs ($6.95 even if it were a trading card). I tried to get a hold of them because they had technical problems after they asked me to contact THEM- no contact information offered. I couldn't sell or buy because of this issue. I tried for weeks without getting one human, email, or anything that showed someone was listening. That is fine though. It got me out of there and I've found several better sites for less with customer service I can chat or call.
So what do they do with the10% of ALL sales an zero employees to worry about? You've been warned.

Date of experience: September 30, 2019
Missouri
1 review
4 helpful votes
Follow Margaret S.
Unfollow Margaret S.
Share Review
Report Review

Being that it was my first purchase ever, I was confused about the receiving process of the purchase. I read their email directions and was under the impression that you were to click on the delivered box so that Poshmark and the seller would know you received the item. I then thought you had 72 hours to decide if the item was "acceptable." I waited until the following day to look at the Coach handbag I purchased and noticed that the bag had no price tag. I went back to the ad on the Poshmark website and it said NWT (new with tags). I then tried to mark the purchase as "unaccepted" but the site wouldn't let me. I sent a email message to Poshmark customer service which automatically sent me a email that said they would get back to me in 24 hours. Two days later I received an email asking for more information. I sent an email back and now it is 5-6 days later with no response. I also sent another email after not hearing back after 2 days. So, basically Poshmark does check into their sellers and does not back or guarantee their sellers. Lesson learned. Will be deleting my account.

Date of experience: September 29, 2019
Georgia
1 review
4 helpful votes
Follow H R.
Unfollow H R.
Share Review
Report Review

I sold a pair of boots and was told to ship in 48 hours. I did. The buyer said it was damaged. Poshmark approves their return AND then doesn't demand that I get a shipping number or nothing! Now if you don't want something then send it back! They won't do ANYTHING for 8 days after they authorize!

Date of experience: September 26, 2019
Germany
1 review
6 helpful votes
Follow Lauren A.
Unfollow Lauren A.
Share Review
Report Review

Literally THE worst experience I've had with an online company in my entire life. I made a purchase 24 days ago and still have yet to receive anything. I even was in contact with the seller and first she said " I don't know why it's not tracking I took it to UPS " - clearly a lie - then she said she sent the wrong package to me - also a lie - then 22 days later when I requested a refund all of her postings are " randomly " taken down and she's inactive and poshmark now won't return any emails I've sent in days. And of course there is no phone number because they are a bunch of scam artists. This website is a complete scam and they are literally stealing money from people. How do you live with yourselves running a shady business like this. DO NOT support this company.

Date of experience: September 26, 2019
Florida
1 review
4 helpful votes
Follow B M.
Unfollow B M.
Share Review
Report Review

They totally suck!
September 26, 2019

Unbelievable, no buyer protection and they NEVER call back no matter how many messages you leave! Hopefully somebody will get pissed enough to put them out of business.

Date of experience: September 25, 2019
New York
2 reviews
6 helpful votes
Follow Jo j.
Unfollow Jo j.
Share Review
Report Review

Think Before You Buy
September 24, 2019

I love this app. Now buy and sell regularly. I have already left a review before. But a new thought came to me and I thought I would share: there are people on this site HERE TO MAKE MONEY, and there are people on this site TO GET RID OF CLOTHES. Beware that the actual resale value of clothing is very low, so think before you splurge $20 on a tank top that is worn, mind you. Don'tfall for the "The item you like just dropped 12%!" It dropped on purpose. You are the target. Beware, before you buy something that you don't need, and shouldn't be spending the money on.

Knowing this, I highly encourage this app to fashion lovers! But be SMART. Don't give in to those ladies selling $3 dollar rings from WISH for $20. Don't give them the pleasure :)

Date of experience: September 23, 2019
New Jersey
2 reviews
2 helpful votes
Follow Anthony V.
Unfollow Anthony V.
Share Review
Report Review

Stay away
September 23, 2019

If you sell stuff you probably will do fine but as a buyer stay away you have no chance to return your item is actually impossible to return the item even if doesn't fit you you must prove that the item is wrong or something else but if it doesn't fit you they will deduct the money from your bank or credit card and Poshmark will denied your return claim! Stay away terrible company and no customer service whatsoever!

Date of experience: September 23, 2019
New York
1 review
2 helpful votes
Follow Susie S.
Unfollow Susie S.
Share Review
Report Review

Horrific!
September 23, 2019

Wish I had read the reviews prior to ordering. They stink! They don't stand behind their 'so-called' guarantees. They say if you contact them within 2 days, they will correct issue and refund. They don't. They don't GIVE A DARN! They don't provide refunds no matter what they indicate on their website! They advertised item as new with tags... it was clearly worn, had sweat marks, was even sagging under the arms from sweat! There is NO QUALITY CONTROL. NO REFUNDS. NO RETURNS. DON'T!

Date of experience: September 23, 2019
Washington
122 reviews
357 helpful votes
Follow Lane F.
Unfollow Lane F.
Share Review
Report Review

I got a genuine Dior Columbus avenue belt off of the posh mark site. The belt had been stored for years in the clothing drawer of the woman who sold the $300 belt for $25 dollars to me. When I received it was badly scuffed on the metal and body look a bit ashy from being thrown around the draw. This did not show in the pictures, but it was the real belt and I use it with my Columbus pouches that attach perfectly. I should have asked for more pictures. Heard you can get ripped off selling. Was going to sell my unused YSL and Baby Phat boots, but not sure after these reviews. I was lucky the belt was still worth the 25 dollars. My seller was fair in pricing that low.

Date of experience: September 21, 2019
Maryland
1 review
3 helpful votes
Follow Scott m.
Unfollow Scott m.
Share Review
Report Review

Poshmark kept my money
September 21, 2019

My jean never came. Poshmark emailed me and told me they canceled my order. But they never reimbursed me. And of course they can't be telephoned. So I have no recourse. Beware

Date of experience: September 21, 2019