PoshmarkReviews 2,866

Never got my merchandise from this seller kimberlylibb767. I ordered and paid for a purse that I have been looking for forever. I placed the order on 11/7/19 and as of 11/21 I still have not gotten it.

Poshmark actually refunded my money since they could not get seller to respond to them as well.

I thought once my sale was refunded she would list this purse again; it still is showing as sold. I really want the purse and I am not sure why kimberlylibb767 cannot at least answer questions respond back.

Terrible customer service! I shipped out a necklace by Lana that retails for $730 to a buyer. The buyer said she received it broken when I'm most certain she broke it because I would never send out a damageditem! Now I am left with a damaged good that I can't even resell! I am a top rated seller and have sold over $3k worth of merchandise this summer and while looking at my buyers past comments she clearly has returned other things. I wouldn't even mind sending back the necklace but all they offered me for the inconvenience is $20 in credits! How can I ever feel safe shipping out more of my luxury goods when if the buyer damages it on their end, I get left with nothing! I've worked in luxury retail for almost 10 years and this is just terrible. Do NOT sell on Poshmark!
They only trust the buyers review when you are a top rated seller! Does not make ANY sense!

Worst customer service ever. Purchased a pair of shoes that were fraudulently listed and unwearable once I received them. Made a complaint w/photos via the Poshmark app and their joke of a customer service department. Poshmark gave me a measly $5 credit to make up for my $50 purchase with no explanation and PayPal even denied my claim. Will never ever shop with this disgusting site again. Buyers beware, there is NO protection for your purchases and sellers do as they please with no recourse.

Several incidents of shipping errors and attempts to reach someone unfruitful. Emails ate responded to with a generic poshmark email stating they appreciate you reaching out and someone will contact you within 24 hours but never do. EBay is much safer place to buy and sell. I've never had them not follow up or stand by purchases. Poshmark run by lazy people cashing in on commissions and doing nothing... just a middle man middle man middle man

I purchased a White Calvin Klein dress this week and immediately after the purchase asked Poshmark's customer service via email to cancel the order. The reply was; they had no way of cancelling on their end I should tag the seller asking to cancel. Well I *******@leista the seller, she explained Poshmark didn't inform her of me asking to cancel and the dress was shipped. She agreed for me to return the item in order to receive a refund and I said I didn't know how to do that. She was very helpful, she initiated the return yesterday. I haven't heard from Poshmark since.

Just bought my first item. Within an hour of receiving filed for a return. The item had undisclosed stains not mentioned in the description. Been 4 days and still no refund. Giving me the run around. Any other place you have sufficient time and rights as a buyer to return an item. Especially an online clothing purchase. This site tries very hard to make you re-sell the item so they can make another 20% commission on the sale. Which is why they do not want to refund you and make you re-sell the item. Horrible. Stick to RealReal, eBay anything but this site.

People here with their bad reviews make me believe everyone is a friggin idiot anymore. This ist a company store this is a community like ebay. All posh is is a platform. So you have to be responsible for your transactions. Ask wuestions, request specific pics, do your own research to make sure what youre buying is authentic and undamaged. Then if you receive the wrong thing or its damaged you have evidence for a refud. Something not fitting is not a reason for a refund unless they purposely listed it as S and the tag says XL. So ASK QUESTIONS, and authenticate yourself for designer items. Otherwise its your own damn fault. Been selling two years, never hada return after 500 sales, have bought over 200 items and had problems with only ten, all of which i was refunded for. Only reason im giving four stars is because all customer service is through email, not phone.

I don't know why so many people had so many bad experiences. I purchased 52 items and only one had to be returned due to dress being 3 inches shorter, but I received a prompt refund. My other 51 purchases I rated five stars. All excellent, as described and arrived quick. If you don't believe me you can look under my posh profile: savvychicdaily - under love notes I have given sellers.
The key is to read descriptions carefully, look at all pics, close ups, tags etc, ask questions. As for measurements.
If you don't have sufficient info or pictures are not clear, just don't buy. Also, I do not buy from sellers who have not updated their posted items in months, and have almost nothing listed for sale. They are probably not active profiles, and your purchases might not ship.
Overall I give the site five star rating and will keep using it.

In October of 2019, I purchased a T shirt that was listed as a Men's Large, but when I received it, it was actually a Kid's large. I contacted Poshmark support about the issue & provided pictures, measurements & charts to compare the sizes between mens & kids. The seller claimed that the shirt was purchased from the men's department & was a men's size which was complete B. S. The Poshmark support team denied my return request because they said my case did not qualify for a return due to the item being listed correctly as a large & the tags on the shirt stated large. It upset me because after I sent them all the info & pictures, they couldn't put the pieces together to see the issue. Now I'm stuck with an item I can't use & choose not to go through the trouble of reselling it. An unfair decision was made & it was all B. S! Their support team & return policy is trash so I got rid of my account & app on my phone! After this I no longer see myself using Poshmark!

I'm a seller at poshmark, TOP SELLER and because they don't care about us seller I'm quitting poshmark, they're unfair and let buyers scam us sellers, They don't care about anyone but the money they're making from the sellers and buyers. Don't ever join poshmark, they're rude and unfair. Don't waste your time on them. Plus the take a lot from us the fee is way to high, Mercari will always be better. Go to them instead.