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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Wisconsin
1 review
12 helpful votes
Follow Patrick F.
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Buy at your own Risk!
February 14, 2020

Posh Mark is a go between the seller and you, I recently ordered an item and they said shipping would be 5 to 7 days, I responded 12 days later because I did not receive my item and I got an email saying they tried to contact the seller but the seller doesn't respond and I can cancel my order and then they tell me that it could be 15 business days till I see my money again, I highly recommend you shop somewhere else!

Date of experience: February 14, 2020
Florida
1 review
5 helpful votes
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HIGH SHIPPING COST!
February 13, 2020

Unfortunately even though I buy a super light top, I will be paying $7,11. Today I wanted to buy 3 items from 3 different sellers, so only with shipping I would be spend $21,33! They were 3 super light items!
I don't think it's fair how they charge anything as the same cost of $7,11

Date of experience: February 13, 2020
Canada
1 review
2 helpful votes
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My item never shipped. This doesn't appear to be a trust worthy site. Stay away and take your business elsewhere.

Date of experience: February 12, 2020
California
1 review
2 helpful votes
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Recently I purchased an "Authentic GUCCI" purse from Posh, the item was described as new and Authentic, this purse, to be exact was over $1,000.00. I felt confident when purchasing this item because of the "FREE AUTHENTICATION" upon receiving this item i noticed many flaws on this item that immediately raised many red flags! For example, the chain was damaged and it felt like plastic, the purse had smeared glue in different areas of the purse; the leather (which I had never seen) was chipped, meaning it was the leather was peeling. This item had so many flaws that it was obvious this item was a dupe. Thankfully I was able to get a full refund for the item because of the un-descried flaws of the purse, and being marketed as new and authentic. Now my biggest issue is that how in the world poshmark authenticated this item as when it was very, very obvious that it was a dupe. Luckily was able to get a full refund! Please beware and try to say away from buying high end items on this site.

Date of experience: February 12, 2020
Florida
1 review
7 helpful votes
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No protection for buyers
February 12, 2020

My problem with the app is that since they don't allow returns for buyers remorse or fit, some buyers are destroying items and stating that the item was sent to them like that & therefore was misrepresented in order to get their money back.

Date of experience: February 12, 2020
Colorado
3 reviews
8 helpful votes
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Not worth it AT ALL
February 12, 2020

I have shopped online for many years. There is no way to please everyone, I get that. PM does not provide any way to DM a seller. My most recent purchase arrived soiled. I contacted PM after thoroughly searching the site for a way to just contact the seller. I initiated a "case" & was denied the next day. The seller responded to my comment on the item, telling me that she'd do nothing since I did not contact her first.
I have since contacted paypal & will likely wait another 2 weeks before I see if I've simply lost close to $60.
I have had good luck up to now. Folks, these jeans were messed, dried, shipped off to me. They stank up my clean, 3 car garage-AFTER I'd laundered them & sanitized them! PM denied my claim straight off, using the "not in the same condition in which received" line. I hung them to dry. They looked decent upon arrival, just stunk to high heaven.
Once my claim with paypal is resolved, I will not longer shop Poshmark.

Date of experience: February 12, 2020
Colorado
2 reviews
5 helpful votes
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Poor customer service
February 12, 2020

I agree with the posts that the customer service is poor. You cannot talk to a person directly, you have to send them emails which they don't answer. If something gets lost in the mail good luck to you. I have been using Poshmark for my business but am having second thoughts because of the poor service. Poshmark, Shape up!
Indra

Date of experience: February 12, 2020
Minnesota
1 review
6 helpful votes
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I started using Poshmark this year and I am not impressed. First, the customer service is horrible. Second, you have some not so good Poshers that send bad merchandise, take several days to ship items that were purchased, and don't accept items that were shipped. It is a 50/50 chance when buying and selling from this platform with no support. The app needs some improvements also. The policies are not fair, for instance if someone doesn't ship in 3-5 days you have to wait until day 7 to cancel the order. But lastly, this company is money hungry. It charges 20% of sells over $20. Other platforms are less. The shipping isn't fair because something that would take a stamp like a pin for instance you would be charged $7.11 for shipping. The shipping costs have prevented me from purchasing. I think I will close my closet and donate my goods.

Date of experience: February 11, 2020
California
1 review
2 helpful votes
Follow Holly B.
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First they give you three days (72 hrs) from posted receipt or seller gets your money and you have no recourse, then they say 24 hours for support to respond. Don't wait for them to decline you, get recourse from your credit card or Paypal. No phone support. The place is a scammer's hangout.

Date of experience: February 11, 2020
Florida
1 review
3 helpful votes
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Screwed me BIGTIME
February 11, 2020

I've only sold 2 items on Poshmark. First a Gucci belt and that transaction went great. The other day had a lady offer me a lowball offer in a kids Gucci shirt. I ignored the offer and she continued to purchase anyway. Needless to say as soon as the shirt was delivered she sent some half butt pictures saying that there was no shirt and only 2 envelopes inside. So now I have a claim against me saying she never received item and I'm not even sure I'm going to get my money now. So just to let you know you can sell something and all anyone has to do is send a picture of the package and say they didn't get it and your screwed! Glad it wasn't one of my Chanel bags I would be FURIOUS! STAY AWAY!

Date of experience: February 10, 2020
Ohio
1 review
4 helpful votes
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Disappointed
February 9, 2020

I tried to sell some Fabulous Costume jewelry on PoshMark. Total disappointment. I kept getting emails saying this person and that person likes my jewelry but no one was buying. This went on for weeks. I don't have time to chat like I am on Facebook. I just wan to sell the items. I have to cancel my account. I took my jewelry to a consignment shop about 15 minutes away and sold them all that day. I would not recommend Poshmark to my worst enemy. It is a social page and all they want you to do is chat back and forth or buy other people's stuff when you are trying to sell your own. Just go to a local consignment shop in your neighborhood and get paid paid right there.

Date of experience: February 9, 2020
Utah
1 review
4 helpful votes
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Do not fall for it!
February 9, 2020

I do not leave reviews but this time I am mad. The customer service and policies are TERRIBLE! Twice I have ordered from two different sellers. Both times the item never ships and after 7 days they say you can request your money back. I did not ask for my money back because I wanted the items. Both times after a few more days I was told the seller no longer had the item so they would refund my money and it can take 14 days to get it back. Just because you buy something does not mean you will get it. The seller is allowed to just not send you item and you can do nothing to get what you have paid money for. Just don't do it. Use any other site but not this one!

Date of experience: February 8, 2020
Texas
1 review
4 helpful votes
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Review
February 8, 2020

Wouldn't recommend. I sent items & they were damaged enroute. The seller ends up
With the poor reviews. Not worth it.

Date of experience: February 8, 2020
Texas
1 review
1 helpful vote
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Worn out boots!
February 7, 2020

I saw a pic of a pair of boots and when I got them they are worn out! This is nothing more than a scam I wouldn't give these boots away!

Date of experience: February 6, 2020
Hawaii
1 review
2 helpful votes
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I thought I got a good deal for a 10 piece set of SK ll face mask. Seller not showing any sign of shipping out the item. End up canceling the order. Got an email saying I will received my refund. So far I haven't got any refund yet. Do not believe any of the so call good deal on their site. Is properly bogus..

Date of experience: February 6, 2020
Vermont
4 reviews
10 helpful votes
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Poshmark is a scam. They always take the side of the seller. Sellers advertise bundles and discounts but don't follow through on them. They charge you full price and the buyer has no recourse. Avoid Poshmark and its con artists sellers. Customer service is a joke. They ignore you and don't respond to emails or complaints. Once you order something you are stuck with it. The sellers are bullies and harass the buyers. Avoid Poshmark and its sellers. Buyer Beware. Check out all the negative reviews of Poshmark on the web. More cons than pros. FRAUD, FRAUD, FRAUD. They should call themselves - FRAUDMARK.

Date of experience: February 5, 2020
Virginia
2 reviews
7 helpful votes
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Here are 10 Reasons that you should consider before selling on Poshmark. 1) Scammers are allowed to use the Poshmark site. 2) I had an offer cancelled 4 times. 3) Buyers want designer goods for nothing. 4) Poshmark users send why too many messages and expect an immediate response 24 X 7.5) Authentic designer purses are suspected to be counterfeit. 5) The Poshmark app and site can be cumbersome to use for new sellers. 6) Poshmark may be good for buyers wanting deals, but not for sellers due to the 20% commission. 7) Orders must be shipped to a buyer within 2 days. 8) Poshmark recommends that sellers package items like a high-end boutique store. 9) Besides the 20% commission, Poshmark wants sellers to offer price reductions and bundles. 10) Customer service doesn't respond in a timely manner.

Date of experience: February 5, 2020
Virginia
1 review
22 helpful votes
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I would recommend looking into all types of consignment before jumping into poshmark. It has horrible customer service and I have recieved 3 items that were stained which was gross and wrong size. As a buyer I would do better driving to a consignment where I can see the product. As a seller no one wants to pay the price they keep bidding lower and honestly if I sell in a consignment shop I make more. I think poshmark is a bad business.

Date of experience: February 4, 2020
California
4 reviews
38 helpful votes
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Very dishonest Company
February 4, 2020

This company lies so much when you TRY to return a defective item. All the negative feedback on them is that they always side with the sellers no matter what. Just what we need more rip offs!

Date of experience: February 4, 2020
California
2 reviews
3 helpful votes
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Terrible return policy!
February 3, 2020

I bought a pair of Dansko boots and they arrived with one of the sewn-in signature footbeds missing. That's a huge deal because that's what makes them comfort boots. There was no mention of that in the description and I never would have bought them if I'd known. But they wouldn't allow me to return them!

Date of experience: February 3, 2020