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Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.
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Posh Mark is a go between the seller and you, I recently ordered an item and they said shipping would be 5 to 7 days, I responded 12 days later because I did not receive my item and I got an email saying they tried to contact the seller but the seller doesn't respond and I can cancel my order and then they tell me that it could be 15 business days till I see my money again, I highly recommend you shop somewhere else!
Unfortunately even though I buy a super light top, I will be paying $7,11. Today I wanted to buy 3 items from 3 different sellers, so only with shipping I would be spend $21,33! They were 3 super light items!
I don't think it's fair how they charge anything as the same cost of $7,11
My item never shipped. This doesn't appear to be a trust worthy site. Stay away and take your business elsewhere.
Recently I purchased an "Authentic GUCCI" purse from Posh, the item was described as new and Authentic, this purse, to be exact was over $1,000.00. I felt confident when purchasing this item because of the "FREE AUTHENTICATION" upon receiving this item i noticed many flaws on this item that immediately raised many red flags! For example, the chain was damaged and it felt like plastic, the purse had smeared glue in different areas of the purse; the leather (which I had never seen) was chipped, meaning it was the leather was peeling. This item had so many flaws that it was obvious this item was a dupe. Thankfully I was able to get a full refund for the item because of the un-descried flaws of the purse, and being marketed as new and authentic. Now my biggest issue is that how in the world poshmark authenticated this item as when it was very, very obvious that it was a dupe. Luckily was able to get a full refund! Please beware and try to say away from buying high end items on this site.
My problem with the app is that since they don't allow returns for buyers remorse or fit, some buyers are destroying items and stating that the item was sent to them like that & therefore was misrepresented in order to get their money back.
I have shopped online for many years. There is no way to please everyone, I get that. PM does not provide any way to DM a seller. My most recent purchase arrived soiled. I contacted PM after thoroughly searching the site for a way to just contact the seller. I initiated a "case" & was denied the next day. The seller responded to my comment on the item, telling me that she'd do nothing since I did not contact her first.
I have since contacted paypal & will likely wait another 2 weeks before I see if I've simply lost close to $60.
I have had good luck up to now. Folks, these jeans were messed, dried, shipped off to me. They stank up my clean, 3 car garage-AFTER I'd laundered them & sanitized them! PM denied my claim straight off, using the "not in the same condition in which received" line. I hung them to dry. They looked decent upon arrival, just stunk to high heaven.
Once my claim with paypal is resolved, I will not longer shop Poshmark.
I agree with the posts that the customer service is poor. You cannot talk to a person directly, you have to send them emails which they don't answer. If something gets lost in the mail good luck to you. I have been using Poshmark for my business but am having second thoughts because of the poor service. Poshmark, Shape up!
Indra
I started using Poshmark this year and I am not impressed. First, the customer service is horrible. Second, you have some not so good Poshers that send bad merchandise, take several days to ship items that were purchased, and don't accept items that were shipped. It is a 50/50 chance when buying and selling from this platform with no support. The app needs some improvements also. The policies are not fair, for instance if someone doesn't ship in 3-5 days you have to wait until day 7 to cancel the order. But lastly, this company is money hungry. It charges 20% of sells over $20. Other platforms are less. The shipping isn't fair because something that would take a stamp like a pin for instance you would be charged $7.11 for shipping. The shipping costs have prevented me from purchasing. I think I will close my closet and donate my goods.
First they give you three days (72 hrs) from posted receipt or seller gets your money and you have no recourse, then they say 24 hours for support to respond. Don't wait for them to decline you, get recourse from your credit card or Paypal. No phone support. The place is a scammer's hangout.
I've only sold 2 items on Poshmark. First a Gucci belt and that transaction went great. The other day had a lady offer me a lowball offer in a kids Gucci shirt. I ignored the offer and she continued to purchase anyway. Needless to say as soon as the shirt was delivered she sent some half butt pictures saying that there was no shirt and only 2 envelopes inside. So now I have a claim against me saying she never received item and I'm not even sure I'm going to get my money now. So just to let you know you can sell something and all anyone has to do is send a picture of the package and say they didn't get it and your screwed! Glad it wasn't one of my Chanel bags I would be FURIOUS! STAY AWAY!
I tried to sell some Fabulous Costume jewelry on PoshMark. Total disappointment. I kept getting emails saying this person and that person likes my jewelry but no one was buying. This went on for weeks. I don't have time to chat like I am on Facebook. I just wan to sell the items. I have to cancel my account. I took my jewelry to a consignment shop about 15 minutes away and sold them all that day. I would not recommend Poshmark to my worst enemy. It is a social page and all they want you to do is chat back and forth or buy other people's stuff when you are trying to sell your own. Just go to a local consignment shop in your neighborhood and get paid paid right there.
I do not leave reviews but this time I am mad. The customer service and policies are TERRIBLE! Twice I have ordered from two different sellers. Both times the item never ships and after 7 days they say you can request your money back. I did not ask for my money back because I wanted the items. Both times after a few more days I was told the seller no longer had the item so they would refund my money and it can take 14 days to get it back. Just because you buy something does not mean you will get it. The seller is allowed to just not send you item and you can do nothing to get what you have paid money for. Just don't do it. Use any other site but not this one!
Wouldn't recommend. I sent items & they were damaged enroute. The seller ends up
With the poor reviews. Not worth it.
I saw a pic of a pair of boots and when I got them they are worn out! This is nothing more than a scam I wouldn't give these boots away!
I thought I got a good deal for a 10 piece set of SK ll face mask. Seller not showing any sign of shipping out the item. End up canceling the order. Got an email saying I will received my refund. So far I haven't got any refund yet. Do not believe any of the so call good deal on their site. Is properly bogus..
Poshmark is a scam. They always take the side of the seller. Sellers advertise bundles and discounts but don't follow through on them. They charge you full price and the buyer has no recourse. Avoid Poshmark and its con artists sellers. Customer service is a joke. They ignore you and don't respond to emails or complaints. Once you order something you are stuck with it. The sellers are bullies and harass the buyers. Avoid Poshmark and its sellers. Buyer Beware. Check out all the negative reviews of Poshmark on the web. More cons than pros. FRAUD, FRAUD, FRAUD. They should call themselves - FRAUDMARK.
Here are 10 Reasons that you should consider before selling on Poshmark. 1) Scammers are allowed to use the Poshmark site. 2) I had an offer cancelled 4 times. 3) Buyers want designer goods for nothing. 4) Poshmark users send why too many messages and expect an immediate response 24 X 7.5) Authentic designer purses are suspected to be counterfeit. 5) The Poshmark app and site can be cumbersome to use for new sellers. 6) Poshmark may be good for buyers wanting deals, but not for sellers due to the 20% commission. 7) Orders must be shipped to a buyer within 2 days. 8) Poshmark recommends that sellers package items like a high-end boutique store. 9) Besides the 20% commission, Poshmark wants sellers to offer price reductions and bundles. 10) Customer service doesn't respond in a timely manner.
I would recommend looking into all types of consignment before jumping into poshmark. It has horrible customer service and I have recieved 3 items that were stained which was gross and wrong size. As a buyer I would do better driving to a consignment where I can see the product. As a seller no one wants to pay the price they keep bidding lower and honestly if I sell in a consignment shop I make more. I think poshmark is a bad business.
This company lies so much when you TRY to return a defective item. All the negative feedback on them is that they always side with the sellers no matter what. Just what we need more rip offs!
I bought a pair of Dansko boots and they arrived with one of the sewn-in signature footbeds missing. That's a huge deal because that's what makes them comfort boots. There was no mention of that in the description and I never would have bought them if I'd known. But they wouldn't allow me to return them!
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!
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