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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

California
1 review
2 helpful votes
Follow Gregg D.
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Totally ripped off. I went to the website and browsed the mens section not the kids section. I ordered a men's size large baseball jersey but received a youth shirt. When I went back to Poshmark even though the seller misclassified the item they say I should have asked the seller if it's a youth shirt. That's so screwed up. I think they just wanted to keep their 20% from the seller. Such a bad business model. Good thing this didn't break the bank. I wouldn't trust this website at all if they don't hold sellers responsible for misrepresentation of their goods.

Date of experience: August 14, 2020
Pennsylvania
2 reviews
2 helpful votes
Follow Meg C.
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I have emailed poshmark multiple times about different issues with NO response. They do not have a phone number to call nir respond to emails. POOR BUSINESS

Date of experience: August 13, 2020
Georgia
1 review
0 helpful votes
Follow Charlie E.
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Don't Do It!
August 13, 2020

I had listed over 60 items, I was excited I thought this was a brilliant way to get rid of things without the hassel of Marketplace and meeting up and so forth. COMPLETELY WRONG.
I sold a pair of expensive sunglasses, had post pictures and shipped in the packaging I received my prescription glasses in so it was safe packaging.
The buyer proceeds to return them after they damaged them! Poshmark opened a case I showed pictures of the condition the glasses were in when I packaged them and they granted the buyer the return- even after I showed pictures of the glasses- why would I ship broken glasses when they would just send them right back? And if they were damaged from shipping they should have opened a case with carrier
So basically I shipped 200$ pair of glasses to pay for return shipping for them to come back broken from the buyer. Flawed system.
Just save yourself and your goods and don't use Poshmark.

Date of experience: August 13, 2020
Canada
1 review
0 helpful votes
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AWFUL AWFUL AWFUL
August 12, 2020

I shipped out an expensive MK putse and they cancelled the oser for some reason after I shipped out so I lost almost $200 and a MK purse! I tried reaching out several times and never got back to me! MOST AWFUL TRANSACTIONS AND OVERALL SYSTEM. I JUST WANT MY MONEY OR MY PURSE BACK... If I could put 0 stars I would 100%!

Date of experience: August 12, 2020
Rhode Island
1 review
0 helpful votes
Follow Deborah P.
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Misleading
August 11, 2020

I must say that Poshmark does stand behind the products that the sellers sell. I'm happy about that because I have bought several items that were labeled new with tags, but we're actually used and in terrible condition. I have deleted the app and unsubscribed from their emails.

Date of experience: August 10, 2020
Indiana
2 reviews
3 helpful votes
Follow Danielle s.
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Poshmark sucks
August 8, 2020

Honestly poshmark sucks. You get a $#*! ton taken out of what you make on each purchase, you are constantly getting notifications about "poshmark parties" but no one EVER buys anything. I've had my listings up that are quality for almost a year and I've made ONE sale. It's a waste of time honestly. Just a $#*! ton of notifications that's mean nothing and an app that just takes up space on your phone. No one buys anything unless its Gucci, Chanel or VS that's marked down to a ridiculously low price and it only ever gets marked down that low either because its been listed for so long and no one will buy it or because its defective. Ridiculous app. Total garbage. If I could rate 0, I honestly would.

Date of experience: August 8, 2020
Florida
1 review
0 helpful votes
Follow Michelle T.
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Fake
August 8, 2020

Hi there I really like this website my name is Michelle Tanner and I can false advertisement and people buy my stuff it's a great way to make money.

Date of experience: August 7, 2020
Texas
1 review
1 helpful vote
Follow Sasalia S.
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I had a problem and all the poshmark support person said was "best" and I waited over a week for a response. Unacceptable.

Date of experience: August 7, 2020
Canada
1 review
157 helpful votes
Follow CJ S.
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Abysmal customer service. Dishonest and rude. Sold me some scarves listed as silk but were polyester. They refused to cancel or accept a return despite being sold under a blatant lie. When I filed a complaint, they deleted my account with several orders still actively processing. Unbelievable. Zero accountability. The absolute worst. Wish I could leave zero stars. DO NOT TRUST THEM

Date of experience: August 7, 2020
New York
1 review
1 helpful vote
Follow marianna z.
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Horrible site
August 2, 2020

L hade exellend high end items like chopard bad for 1600$ riginal is almost $3000 jimmy coo ect and someone repoerted them as fake, these bags goes from 1600, 3000$ and my account was shut without any question without any previous notification so l sent them a letter l take them to court let the city pick the authentic expert and they need to pay all what will cost. Horrible cheap site not for luxury sellers... will see

Date of experience: August 2, 2020
Minnesota
1 review
0 helpful votes
Follow Susan V.
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I have reached out to Poshmark 5 times in the last month requesting a STOP to their continual emails. I have turned off ALL notifications and finally even deleted my account, to no avail. Also, there is NO customer service phone number listed in the website. The last response was "keep in mind that transactional emails (ie offer emails, order emails, etc) cannot currently be unsubscribed from.". I purchased sandals earlier this summer, and now receive a daily message of current sale items. I admit I am not the most tech savvy person, but after reaching out several times asking for a stop to the emails and all I receive back is the canned response on how I can do this myself, and yet it isn't working, for this reason alone, I will NOT make any further purchases due to these never ending, unsolicited emails that apparently cannot be blocked. Extremely dissatisfied.

Date of experience: July 29, 2020
Florida
1 review
1 helpful vote
Follow Allen C.
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Ordered a silver key chain listed as new with Tiffany pouch & box included. When this wait for delivery exceeded their limit, they contacted the seller. There was no response. Poshmark then contacted me and arranged a full refund. I was very pleased in my dealings with Poshmark and would not hesitate dealing with them again.

Date of experience: July 26, 2020
Texas
1 review
1 helpful vote
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Poptart57 can thank Poshmark for not making a sale. Saw an item on HSN that was sold in multiples (didn't need 4) and buying only 1 from them was only a couple of $ less than the company's website price. Saw a new one selling on Poshmark. When I tried buying it, got message that they recognized my email address and were going to text me secure site to set up an account. I've NEVER done business with Poshmark. 3 hours later I still haven't received an email. Found same item, same price on ebay. Took me less than 5 minutes as a Guest without setting up account. What a concept!

Date of experience: July 23, 2020
Florida
1 review
1 helpful vote
Follow Alex M.
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I purchased a pair of shoes from on of their buyers. The shoes arrived on Thursday and they literately fell apart in my hands. I filed a case on Friday (less than 24 hours)... They asked to pay return shipping to them. I spent $23.51 shipping the shoes back to them and now they're saying they won't reimburse the shipping because it took longer that 72 hours for the case to be filed. They apparently don't work weekends so when I filed the case at 1:37 pm on Friday they apparently didn't see it till Monday and that's my fault! So they are now not paying me the return shipping... NEVER BY ANYTHING FROM POSHMARK! Most everything on their site is fake anyway so buyer beware... DON'T GET BURNT... THIS IS A SCAM OPERATION.

Date of experience: July 22, 2020
Virginia
1 review
2 helpful votes
Follow Felix W.
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Poshmark doesn't care about its buyers or sellers. All they want is a profit. The selling process is an absolute joke. The website was designed by people that have never shopped anywhere in the world. Nobody that works for that company has a brain in their head, they're all morons. And the sellers are cheap as f***! It's like a garage sale. They want a $50 shirt for a quarter. Stay away! Every other place on the internet is a better place to shop than Poshmark, even some of the scam sites!

Date of experience: July 20, 2020
Massachusetts
1 review
1 helpful vote
Follow HJ A.
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BUYER BEWARE
July 20, 2020

They denied my return for a defective item after seller didn't disclose condition issue. Support really weirdly refused to respond about the claim over condition, just kept saying that it wasn't "misrepresented" because it was the right "size." I never mentioned size in my complaint. I said it was a condition issue. Looks like some dirty and dishonest corporate culture willing to support dishonest representations by sellers to make more money. I feel for the support underlings who have to respond to inquiries with canned responses that don't even apply to the specific situation. Stick to eBay for vintage/used clothes - way better for buyer protections.

Date of experience: July 20, 2020
Colorado
1 review
5 helpful votes
Follow Vins S.
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What a joke
July 17, 2020

I tried to buy off of this site twice. BOTH times I was messaged by the seller multiple days after my purchase to inform the the item didn't exist and have my money refunded. Since I actually like getting things when I choose to buy them, I stopped wasting my time with this garbage site. Clothes seem to be overpriced for what they are as well. Prob because poshmark takes one of the biggest cuts of any resale site. Anyway, great site if you like wasting your time.

Date of experience: July 16, 2020
Texas
1 review
2 helpful votes
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Scam
July 16, 2020

They indicated the item was in stock. Once I gave to them my credit card number I received a message the item is sold and it will take 10 days for the money to be refunded! Don't DO IT! And I can't really afford the item I was buying it for a sweet friend that really wanted this specific purse that was marked down.

Date of experience: July 16, 2020
California
1 review
0 helpful votes
Follow Adelaida M.
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I purchased a David Yurman cuff for $300. First it didn't include the little bag although the picture had it. When I tried to clean it, changed colors. I have sent numerous emails and nothing. I never gave the ok to release the funds but they did. Now, Poshmark claims that there's nothing they can do.
DO NOT PURCHASE OF GREAT VALUE WITH POSHMARK.

Date of experience: July 13, 2020
California
1 review
0 helpful votes
Follow Fernanda A.
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Dress was severely altered and Poshmark didn't do a thing for me. The seller, known as drnatdc, sold me a couture dress which looked like it was altered to fit a munchkin rather than a human being. She also lied about how much she altered it in on the sides. I was so upset, I donated to the Goodwill, bought the same dress- same size online and brand new. It was for a special occasion and she won't ruin my party. I'm pretty sure Poshmark has bot responses, not real human beings. Prior to this, my experiences were all so positive, but this was it for me. Beware of seller, drnatdc!

Date of experience: July 11, 2020