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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Texas
3 reviews
10 helpful votes
Follow Lavell M.
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I purchased a jean jacket on Poshmark, but even though I ordered my usual size, it was too tight. When I tried to return it, the return was denied. The moral to this story is shop Amazon. You can trust them to stand behind their stuff.

Date of experience: September 29, 2020
Florida
1 review
30 helpful votes
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If a seller can't give you the brand name of an item it is generally cheap Chinese stuff. Sellers can buy these items from Poshmark wholesale site or Chinese sites. No brand names, in my case a sweater with no tags whatsoever. I received a sweater probably purchased for $1.99 and resold at $50. It went in the trash. Sometimes they're listed as "boutique" items. No brand name means literally junk no matter how good the picture looks.

Date of experience: September 27, 2020
California
1 review
3 helpful votes
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DONT USE POSHMARK SCAM SCAM
September 25, 2020

I really wish someone had warned me of how dangerous Poshmark is, it's an open online forum that allows scammers to prey on those who innocently want to buy and sell consignment. There is no way to contact Poshmark, you can email them but good luck getting a response, basically your emails get $#*! into oblivion along with your money and property and they don't care because either way they're getting their cut right? Complete and total bull$#*! please don't be a victim to this company, there are so many scammers circling like sharks just waiting to take your money and your things!

Date of experience: September 24, 2020
Michigan
1 review
0 helpful votes
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I got scammed
September 22, 2020

I am new to Poshmark and I got scammed *******@hollister_bby
She wanted to do a trade and I being new got taken advantage of. I sent her the items and then she didn't send me anything.

Date of experience: September 22, 2020
Colorado
1 review
1 helpful vote
Follow Marei D.
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As a seller lately I have had largely scammers returning items they damaged and when it was USPS fault the Posh Review Brigade blames me that it was undisclosed damage. THEN I was just shadow-banned for no apparent reason. YES! Shadow-banned. My site is there and says I have over 900 listings but none of them can be seen by anyone including me since last Thursday and none of my 3 emails to Support concerning this issue have been answered and it has been five days. What a joke it has become. Sold some things in past month but a lot of rude lowballers trying to buy my gold below spot. It was good for a bit during May and June but now it has gone downhill FAST!

Date of experience: September 21, 2020
Colorado
2 reviews
1 helpful vote
Follow K R.
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Don't buy from Poshmark!
September 16, 2020

I recently bought a garment listed as Small that would not even fit a skinny 8-year old (I'm a size XS/S.) I sent the requested photos and asked for either a refund or an exchange. Poshmark refused both. The company obviously places little value on customer satisfaction. I will not be buying from them again.

Date of experience: September 15, 2020
Indiana
1 review
0 helpful votes
Follow E S.
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I've been on Poshmark for ~8mos and have made 9 purchases: 4/10 were 'meh' to mediocre, 4/10 were satisfactory, and 1/10 was from probably the coolest seller that I've dealt with!

The reason though for the 1/5 rating is because for the past few weeks, I've been pelted with SPAMS from not only the e-mail account that I registered with Poshmark, but ALSO my primary account that I mistakenly used last month to log in to Poshmark! I'm now getting identical SPAMS on both e-mails almost simultaneously! I've had that primary account for OVER HALF MY LIFE without getting SPAMMED on it, and the ONLY link between this and the e-mail I use with Poshmark, is POSHMARK! This conclusively tells me that Poshmark stores every e-mail address, even non-related to login, and it tells me that either their IT dept. is incompetent or they sell member e-mail addresses!

I've now disabled my primary e-mail address, created a new one, and spent a few hours e-mailing all my family and friends my new primary address!

POSHMARK IS A JOKE! > :(

Date of experience: September 12, 2020
Pennsylvania
2 reviews
1 helpful vote
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Poshmark is a cult app
September 13, 2020

Poshmark is some sort of cult app
There are sellers on there trying to be the best posh seller ever for rewards like becoming a host or to keep sharing and liking items. They always want sellers on the app like obsessed. From what I heard before COVID they were having special invitations parties to meet in NYC and other places for top sellers only to put you in a pyramid scheme to buy a sell there wholesale inventory at retail price. They take so much of your money in fees and shipping it's hard to sell small items or lower price items like mac lipstick. Because the shipping price and lipstick price combined you might as well buy local at mac store.

Date of experience: September 12, 2020
Pennsylvania
1 review
0 helpful votes
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A few months ago I ordered dance shoes that were pictured and marketed as "NEW." I received order and the shoes were used! I followed the return policy but they did not hold the seller accountable for fraud. My next order for something different was tracked as delivered but NEVER showed up at my home. POSHMARK is a scam!

Date of experience: September 11, 2020
California
5 reviews
24 helpful votes
Follow Donna R.
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I just closed my account with Poshmark. They have scammed me to many times. Sellers rip you off, you file a claim and they 100% side with the sellers in my cases. This company are a bunch of cheats. Go to Ebay, Etsy where they have good customer service. I'm filing a complaint with the BBB & Federal Trade Commission. These people need to be investigated. Stay Away From Poshmark. If I would give them a 0 if would. A 1 is to good for them.

Date of experience: September 9, 2020
California
2 reviews
2 helpful votes
Follow sadaf K.
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Don't buy anything from this *******@jmatt09, he/she put used face cream to sell, Accidentally I purchased it but right away I tried to cancel it but Junk Poshmark doesn't have cancellation option on their terrible products! I don't want the get Corona virus or disease from the used cream for $67.00! They don't give you cancellation option to force you to keep their junk product! I tried to contact the seller and customer support, I didn't get any right respond! After I told the seller that I don't want this junk at all for 10 time, seller gave me instructions to cancel but that instructions is not existence! They're lier! And customer support didn't respond it at all! They wasted my money, time and tried to sell the product with virus and bacteria without boxes! I'm going to sue their company and this seller if they don't cancel it! Most worst experience ever! Not even 1 star rating! Terrible app and sellers and customer services! All their reviews are the same! They're liars and this is violation! It was my first purchase and I'll tell everyone how horrible this people are! Wait to get lawsuit against your poisons junk product! FRAUD!

Date of experience: September 6, 2020
New York
1 review
4 helpful votes
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Awful
September 3, 2020

Poshmark is probably the most awful app I've ever had. I was SO excited to start selling designer bags I haven't used, they've been sitting around in my room forever. Not only does poshmark take 20% of everything, they will also say every single designer bag is fake. It's happened to multiple of mine ( I know they aren't fake). The customer service is awful. If you're new and looking to sell, please go elsewhere. This app is a joke, and I've seen hundreds of other reviews stating the same thing

Date of experience: September 3, 2020
Louisiana
1 review
1 helpful vote
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They cheat you
September 1, 2020

They sell your item, but don't apply it to your new purchase. Then they charge the full price to your credit card without giving you credit. If you contest it, they stop allowing you to do anything on Poshmark. Scammers.

Date of experience: August 31, 2020
New York
1 review
0 helpful votes
Follow ELLEN H.
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WE PURCHASED 5 PAIRS OF STRETCH PANTS. ALL WERE MISS-SIZED AS I AM VERY FAMILIAR WITH THIS BRAND. NO RETURNS. WILL NEVER BUY ON THIS SITE AGAIN, TOTAL WASTE OF MONEY.

Date of experience: August 31, 2020
New York
1 review
1 helpful vote
Follow M D.
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Poshmark Ghostmark
August 28, 2020

I don't know if Poshmark's customer service team lacks training or is understaffed (or both!) but they are unable to complete a service inquiry. They reply to an initial email or tweet and when I reply, they disappear. No reply, no resolution, no answers. I recommend tweeting their CEO, he's bound to pay attention at some point.

Date of experience: August 28, 2020
Georgia
1 review
0 helpful votes
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Horrible experience from seller
Horrible experience from seller. I've purchased from sellers numerous time and only a couple of times I've had to return something because the seller failed to fully describe flaws in their items. My last purchase I received the item and it wasn't in "excellent" condition as she stated. The leather from the bag was practically deteriorated. I took pictures of it and sent it to customer service to review. I was able to return it. Once the seller found out that her item was being returned she began harassing me and calling me a scammer. I do understand that scammers are out there. I'm a posh seller myself but to accuse someone of that after you can see Ive ordered items from other poshers and received good comments on my purchases. I began to defend myself and yet the seller kept harassing me. I sent a screen shot to Poshmark customer service and i was the one that got deactivated while she is still active in Poshmark. Goes to show you Poshmark doesn't really care. I hope people stop selling or buying with them. They don't handle business very well. I will continue to write reviews and find whatever platform I can find to express how much I wish Poshmark would go out of business.

Date of experience: August 27, 2020
California
1 review
1 helpful vote
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I made the mistake to purchase a pair of shoes through Poshmark, I have NEVER purchased anything online or in person in which you are NOT allowed to return. I saw a pair of shoes that looked in very good shape, nowhere in the sellers remarks did it state those shoes run small, i saw size 9, bought them and when they arrived they were a size and half smaller! I was not allowed to return them - Period! I paid $552 for a USED PAIR of Louboutin shoes that were NOT used once as the ad stated - DISGUSTING! The seller didn't have the decency to clean the inside of the shoes, WHO puts their nasty dirty feet inside shoes and then decides to sell them GROSS! I purchased a Brand New pair directly from Louboutin and paid $625 with FREE SHIPPING! DO NOT WASTE YOUR TIME WITH THIS PLACE, PEOPLE ARE DIRTY AND NASTY, POSHMARK DOESN'T CARE AND IN TODAY'S WORLD, WHO KNOWS WHAT DISGUSTING THINGS PEOPLE HAVE AND TRANSMIT IT THROUGH THIS SERVICE! I RATHER PAY THE EXTRA $50 OR $100 AND GET THE AUTHENTIC MERCHANDISE WHERE I KNOW IT WILL BE CLEAN AND NEW! First time user and sure as hell LAST TIME! NO THANK YOU! If i could rate this company lower I WOULD!

Date of experience: August 20, 2020
Florida
2 reviews
58 helpful votes
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Posh is the worst when it comes to protecting the seller! I shipped a pair of non damaged no scratches no scuffs designer Sunglasses Dolce and Gabbana the buyer received the the item and completely destroyed the item in order to request a refund. Yes my account name is Vee Lopez posh can look me up totally unfair for the seller now I'm out of my designer shades and the buyer gets a refund and keeps the shades! Terrible service and there's no way to contact Posh unless is through email which gets sent back undelivered!

Date of experience: August 18, 2020
New York
1 review
0 helpful votes
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Return
August 18, 2020

HORRIBLE BUSINESS TO DEAL WITH! STILL NO CREDIT FROM 07/18/20 RETURN!
NO PHONE COMMUNICATIONS!... NO CUSTOMER SERVICE!
BEWARE!

Date of experience: August 18, 2020
California
1 review
0 helpful votes
Follow Sara K.
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If you are being bulled or harassed by users - which happens often on this terrible app - they will do nothing despite documentation and reporting.

They will not remove replica items, despite multiple users documenting and reporting the situation.

Perhaps worst of all, if you have any issue with your order they will not assist you. My package was delayed 2+ weeks from their HQ authentication services with no explanation and, despite their auto message saying they will get back to you in 24 hours, they did not reply to any of my support requests throughout the duration of my issue.

If you are looking for a place to safely buy and sell, please do not use this app. It will only cause you stress and frustration - all while charging you a 20% fee.

Date of experience: August 17, 2020