Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Poshmark

Poshmark

1.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Poshmark?
grey stargrey stargrey stargrey stargrey star

Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow K F.
Unfollow K F.
Share Review
Report Review

Offers
November 28, 2020

This site is garage and not worth your time. I've made offers to two different seller. My offers where very fair. I was not trying to low-ball them all. I just wanted to see if the seller would work with me and give some kind of discount. Not one time did either seller respond to my offer. I even left the sellers' a comment, asking if they've seen my offer. And still no response. It would be nice if the seller would either counter offer or let you know that they won't except your offer.
Being leary from the start because you have to provide your payment info, I wish I never added myself to Poshmark. Now I'm trying to figure out how to remove my account. If I had seen all these reviews before, I would have never made an account.

Date of experience: November 28, 2020
New York
1 review
0 helpful votes
Follow Lynn C.
Unfollow Lynn C.
Share Review
Report Review

For my birthday of this year, I bought some things on posh mark&everything seemed fine&I was happy with my purchases, until my bank informed me that some of the charges looked suspicious, because there were 3-4 for the exact same amount(example: 3 charges for 39.09), when I had only bought one thing per seller. My bank opened a dispute against them&got my money back in September&I have not nor will I ever, shop on posh mark again. But yesterday, they took money (around $200.00, out of my account, basically implying that because I'd received the items that it was OK for them to take the money they'd ripped me off for, back! Whether I'd gotten the items was never in dispute, but now they've stolen my money... again! I beg of you, please do NOT trust them! Please don't learn the lesson I had to, the hard way.

Date of experience: November 28, 2020
New York
1 review
0 helpful votes
Follow kevin b.
Unfollow kevin b.
Share Review
Report Review

False advertising
November 25, 2020

Advertised free shipping, charged me $7.11, said would credit me on next order, charged $7.11 again. Complete runaround

Date of experience: November 25, 2020
New Jersey
1 review
1 helpful vote
Follow Lp G.
Unfollow Lp G.
Share Review
Report Review

Do not but from these scammers, no customer service they do not have a mailing address or phone number
You but you get what ever they send you and that is the end of it
DO NOT BUY FROM THIS SO CALLED COMPANY
BIG TIME SCAM!

Date of experience: November 24, 2020
California
1 review
2 helpful votes
Follow Marilyn C.
Unfollow Marilyn C.
Share Review
Report Review

This site is the worst marketplace to purchase from. I only like to buy items that are either new or new without tags. I cannot tell you how many times I have purchased something "new" and was sent some faded or overstretched item. Once? Maybe I can look past that, but we are talking about a handful of times. Since photos are what is needed to win your case, sometimes it's impossible to photograph a slight fade or stretch. New or new without tags need to be new, simple as that, and sending anything else is fraudulent. When your photos can't detect these issues, you lose your case and the money is stolen from you. Poshmark does not stand by customers but rather all the sellers fraudulently selling old clothes as new. I gave this site a fair shake several times but never ever again. Don't make the same mistake as me and stay away from this site. I think it is full of the younger generation trying to make a buck off old clothes and saying they are new.

Date of experience: November 24, 2020
Illinois
2 reviews
0 helpful votes
Follow Mike D.
Unfollow Mike D.
Share Review
Report Review

I made a purchase of some shoes that the seller said were golf shoes. When I received them they are not golf shoes, they only had insoles that said golf specialty. Poshmark refuses to give me a refund.

Date of experience: November 21, 2020
Indiana
1 review
1 helpful vote
Follow Richard M.
Unfollow Richard M.
Share Review
Report Review

Terrible organization
November 20, 2020

I purchased a sport coat which did not fit. The size was a 43 long which is my normal size. I tried to return the item. After sending in a request I was told two days later that I needed to include the order number. Get this, the order number was 24 digits long. After I found the order number I returned the information. I was then told the request had to be made within three days. Also, the return did not qualify because there was nothing wrong with the product

Date of experience: November 20, 2020
District of Columbia
1 review
1 helpful vote
Follow Julian M.
Unfollow Julian M.
Share Review
Report Review

Flaky sellers
November 13, 2020

First time using Poshmark. Made two purchases. First buyer didn't even know she'd made a sale. Had to message her twice. Second purchase, seller hasn't shipped and doesn't respond to messages. Won't be using this website again. Too much hassle. EBay got it right so why can't they?

Date of experience: November 13, 2020
Georgia
1 review
18 helpful votes
Follow susie q.
Unfollow susie q.
Share Review
Report Review

Posh probs
November 11, 2020

Poshmark has the worst technical problems. All the time listings disappear, contact customer service no reply until 24 hrs later if lucky, then they claim something triggered their automated system, and they do restore the listings immediately. There seems to be a LOT of females on this sight who troll and try to cause trouble. Its truly not worth the time to list here unless you are just selling used clothing and can just give it away

Date of experience: November 11, 2020
California
1 review
19 helpful votes
Follow Jung L.
Unfollow Jung L.
Share Review
Report Review

I made 2 purchases last week. Poshmark took money out of my account right away. 5 days later, i get an email that "seller changed mind." What?! I guess this is a fairly frequent occurence.
Second item was never shipped and no communication from the seller or poshmark. Now, I'm wasting time emailing everyday trying to get my money back. It seemed like a good deal at the time, but now i know it was all a scam. Really, do not bother.

Date of experience: November 11, 2020
Texas
1 review
0 helpful votes
Follow Bertica R.
Unfollow Bertica R.
Share Review
Report Review

2nd 1 star I have given in my whole life. Seller posted width different from what is on the shoe. Poshmark should require sellers to post EXACTLY how the size is described on the shoe. And no answer to my last email. Not very posh.

Date of experience: November 11, 2020
North Carolina
1 review
7 helpful votes
Follow Mia S.
Unfollow Mia S.
Share Review
Report Review

This is the worst Company that I've ever encountered and from what I can see from all of their other Negative Reviews. This Company should go out of Business. There's no direct customer service number and the support contact number is a Joke.
If you decide to use this Pathetic company. Do Not present your Email address. They will load you with unnecessary Spam emails and their App deleted will continue sending you those harassing Spam emails. At all Cost, take your Business elsewhere! You won't be disappointed.

Date of experience: November 9, 2020
Florida
1 review
1 helpful vote
Follow Heather O.
Unfollow Heather O.
Share Review
Report Review

I've been using Poshmark for a couple of years now, and have mostly had positive experiences as both a buyer and a seller.

As a buyer, probably 98% of the time I get exactly what was listed and described with no issues. Of the other 2%, all of those have been satisfactorily resolved for me (either returned, credit or some other agreeable solution).

As I seller, I have only had a couple of instances where someone filed a complaint. One of these was where the buyer did not like the fact the item did not fit them even though the sizing and measurements were described and pictured in the listing. PM sided with me and I kept my earnings. Several times I have had someone wait until the very last second to try and scam me, but again I have always been supported by PM.

The real dissatisfaction comes from a couple of sources...

1) EVERYBODY tries to lowball the price. I list name brand shoes in larger sizes (Nine West in 11 or 12 for example). Most of these are new, many still in the original box and wrapping. Typically NW shoes run $79+ when purchased new. I have listed, along with photo evidence of my paying this much, shoes at a price of $30, $35 or maybe $40 dollars. HALF PRICE! And what kind of offers do I get? One pair I paid $89, listed for $40 and received not one, not two but three offers of $15 or less (one offer was for $5!). I get that PM promotes this kind of behavior, but be realistic about it.

2) I generally ship same day, next day at the latest when I sell something. It's delivered to the buyer in 2-3 days and then they take 3 days to accept it (if they even bother). So to get paid can take 5-6 business days.

3) Sellers who have 10-15 items listed will take 7 days to ship an item that I paid for... like, they are really that busy? I get that most people can't ship same day, but is it really that hard to ship within 2-3 days?

So, after several years of being mostly satisfied but seeing the downward trend... I'm moving on. Which means they little bit of money earned by PM from my buying or selling will be going elsewhere. Not that I believe that will actually care, but...

Date of experience: November 6, 2020
New York
1 review
0 helpful votes
Follow Cami c.
Unfollow Cami c.
Share Review
Report Review

Buyer beware
November 6, 2020

They are willing to lose a customer and get a negative review for $40. Ugg shoes that are obviously mismarked, not correct size OR irregulars that get exiled to a discount store and then bought by Poshmark Sellers to re sell, maybe unknowingly that they are defective. So I bought Ugg clogs size 6 which is every shoe I own including Uggs, that fit like they are a size and a half bigger. No exaggeration. They are in great condition and really pretty but I cant wear them. There's about 2 inches of heel sticking out like I'm playing dress up and wearing my mother's shoes. Shame on Poshmark not allowing a return.

Date of experience: November 6, 2020
Ohio
9 reviews
48 helpful votes
Follow Anna S.
Unfollow Anna S.
Share Review
Report Review

Poshmark protects their sellers at any cost. It has quietly made a change involving buyers' protection. While buyers can still use Paypal as an extra protection, they no longer have an option to login to Paypal. Heck it is not even an option, rather an order coming from Poshmark directly. Like doing it our way or no way. I have found out the hard way.

It looks like Poshmark is having their own Paypal within their site... I know it does not make sense so take it for what it's worth.

What's more, should you happened to have a misfortune of not receiving your purchase by mail, you end up emailing the Poshmark support — yes emailing — using your own email address. In this age of spammers lurking, it's rather funny for lack of better word.

As a result, a purchasing transaction does not show on the Paypal website at all. Hence the buyers are losing the perceived extra protection coming from Paypal as it used to be before the aforementioned change. This change was made rather quietly although I am sure is buried in the Terms of Use somewhere. Not announced by email or by other means. It appears that Poshmark does not care about buyers' protection which is rather sad. I am not going to make any purchases on Poshmark website and don't recommend others using it. There are better alternatives.

Date of experience: November 3, 2020
California
5 reviews
12 helpful votes
Follow Adrian l.
Unfollow Adrian l.
Share Review
Report Review

Satisfied customer
October 30, 2020

Been a member of posh for about a year and have purchased a lot of Designer brands and have sold some as well, every transaction of a purchase or sale has been smooth, I highly recommend it

Date of experience: October 29, 2020
Canada
1 review
2 helpful votes
Follow Krysta M.
Unfollow Krysta M.
Share Review
Report Review

Inept customer service
October 28, 2020

These guys will take down your listing on the grounds that it is a replica EVEN THOUGH IT IS NOT. I went back and forth with these people for almost 1 week. UTTERLY inept response and they ask you for the proof of the receipt and invoice. How many sellers on Poshmark still have a receipt or invoice? INCOMPETENT. ILLOGICAL. IRRATIONAL. They will SINGLE YOU OUT and shut down your listings while actually replica ads run RAMPANT.

Date of experience: October 28, 2020
Connecticut
4 reviews
14 helpful votes
Follow Jean d.
Unfollow Jean d.
Share Review
Report Review

Poshmark website platform allows sellers to deceive buyers and block negative feedback. Their webpage ad design allows misleading ads and poshmark's claim of protection for buyers is FALSE. I bought item from michaelia7, based on both: the PHOTOS and the BOLD print Item DESCRIPTION showing color as BROWN, but instead received different colored used item, "tan," NOT shown in the ad or photos. But since the webpage design allows seller to list more description details below ad. And this seller listed 2 other colors NOT matching the photos or item description in small print. She then sent me an item matching one of those colors, and Poshmark claims this qualifies: "as described," though her ad clearly showed ONLY the BROWN item now "Sold." So this website sends automated emails and the"phone" number listed Only has a message saying they only use email. So on principal I tried 5 times clarifying this yet messages claim "Item is as described." The messages also say to: "reposh" or resell it, (dont want to join) also suggested buyers must ask sellers more questions bf purchases, and buyers must read more about the website -Other-words don't take the ads at face value! This fits the legal definition of Misleading and False advertising. I reported it to FTC so their on a list. I see that for websites registered out-of-state there's no recourse to go to court. I ended up with a very, BUTT UGLY, CHEAP, TACKY, TAN VINYL purse that should have gone into trash. Seller must have been desperate to keep her sales volume high since she's at "Ambassador" level status and that requires large am't of sales. If she were based in my state she'd be going to small Claims court, Poshmark too. Now a lessen learned CHEAP! So I will only buy local or Amazon, eBay and the few other websites that have proven their validity.

Date of experience: October 26, 2020
Iowa
1 review
0 helpful votes
Follow Lynn M.
Unfollow Lynn M.
Share Review
Report Review

Buyer Beware!
October 26, 2020

If an order does not fit or it is the wrong color/material, you cannot return it. I was told they would not allow the return, would not refund my money and I should give it away or donate! Policies like this are unheard of in today's online marketplace. I am amazed Poshmark has been so successful.

Date of experience: October 25, 2020
Arkansas
1 review
0 helpful votes
Follow Nathan G.
Unfollow Nathan G.
Share Review
Report Review

I began a Poshmark account, but was never asked what my email was; instead, when I signed up, I signed into my PayPal, and Poshmark assumed that my PayPal email was the email address I wanted to use. Again, Poshmark never asked what my email was, then when I tried to change my email address on my account, Poshmark would only do so by sending a confirmation to my PayPal email. Now I have canceled an order, and confirmation of my cancellation is in an email that I am unable to access. No help and no response from Poshmark customer service. This company seems like an under-thought start-up that is run by a college classroom think tank.

Date of experience: October 25, 2020