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Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.
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The good things about Poshmark is Ive found several beautiful pieces of clothing at great prices-BUT thats not typical. Ive owned/worked in the clothing biz for years. Many items are overpriced. Many. There are ALOT of inactive closets or accounts. There are ALOT of sellers who never respond to your questions. Descriptive words like " vintage" or " boho" are overused and not appropriate to the item. I think, with some modifications and improvement Posh could be much better. I deactivated my account out of sheer frustration. You cant have a Posh closet business without having business sense. Many sellers, frankly dont know what they are doing. Hollllla DEANNA in NYC
I was told when I ordered 1 to 3 days shipping. It took 8 days to be shipped, no idea when it will arrive. Customer service is an automated reply.
I tried registering and using Poshmark. Holy cow, nothing works. Their search feature is pathetic. It looks like it was designed by someone who wants to deter customers from using it. Then I could post a question, but had no idea why the system wouldn't permit it and told me to call them for help. I also could neither make an offer, nor buy anything because of the same problem. Finally, when I tried to submit a help request, their reCAPCHA system wouldn't work, so I couldn't submit the message. A 5 year old could do a better job with IT. If they don't give a damn about their IT, then customers should simply say NO. It's time for this business to close. There are many good competitors out there. This is a very bad business.
In an attempt to buy a certain Nike shoe, I tried buying them on Poshmark but all of the sellers told me their posts were fake and they don't have the items for sale. What is the point of this website if they don't regulate sellers. What a waste of time to use this site.
I ordered a jersey for my son more than 2 weeks before Christmas. A week later and the package has not even been scanned to be shipped. I have tried to cancel the order to purchase elsewhere and, even though the policy on their website states that you can cancel after 7 days if your order hasn't gone out, when you try to cancel it now states that they have up to 10 days to ship. So I cannot cancel until 10 days have passed and yet, I still won't have in time for Christmas. They try to blame the slow mail but if the package hasn't even been scanned, how can it be the slow mail? What a f-ing scam! Oh, and you can't speak to anyone either. Don't waste your time with this site.
Shipping prices are high. Takes weeks to receive the order. Don't buy clothing especially because they will not take exchanges or refunds. Leave out the middleman and purchase from a reputable supplier.
Found great stuff. Shipping costs high but ok i accepted. But pre covid took sellers forever to ship. I believe they give them 10 days to ship. On numerous occasions Poshmark sent reminder to the seller and in 2 instances seller never even responded and finally Poshmark issued refund. Unresponsive customer service, Communication only via email. But i finally quit when an earring fell out of a poorly wrapped pkg. I sent photos of hole in envelope and they said we will refund you $5. The earrings cost $35. You can send back the full order or $5 refund. So long Posh. I look at Posh cool closets and then search for the item on ebay which is almost always cheaper and sellers ship in 1 to 2 days. Initially recommended to friends but now I advise to not use. And NO REFUNDS
I have used poshmark several times and it will never be worth it! I've been both buyer and seller and believe me you don't want to be either. As a buyer I have tried to purchase several items, most of the time I would have to cancel the item because the buyer wouldn't send it after 14 days! One time I bought a pair of jeans and the buyer sent me her own jeans rather than the ones she was selling (how does that even happen?). I've also have had the seller lie on there page telling me the wrong size of jeans. All these times I had to get a refund and it was a lot of headaches and completely unnecessary, you think I would learn! Recently I thought I would give poshmark a try as a buyer, that was a mistake. Although you can make some money the people you are selling to are scammers. After I gave a great deal on a top for this girl who really wanted it I sent it to her. After a few days she listed it on her account for double the price! I'm super pissed but it is just another reason why I should delete the app. Buyers are dishonest and unreliable it is rare when you get someone who will actually send you their item. I have had to cancel my order most of the time and I have gotten several refunds from poshmark. Not worth the struggle. It's best if you just go on Etsy or Depop with small business owners that are reliable and care about their customers.
I am very unpleased with ever transaction I have been involved with sense I started this app and I have bought a dress for my girlfriend and it looks nothing like described and was way too big, I bought a jersey and it was never shipped, now I'm can't get a refund on a pair of shoes that don't fit or the size described. I don't know what else to do. I've wasted $300 on this app as well as my time.
They will automatically side with the seller, when any disputes arise.Not at all pleased with this site, and with a particular seller.Do not recommend.
The whole return process is a total hassle. I ordered pants marked large but were not true to size. I sent pictures where the pants were at my waist but over my feet. They ask for more pictures. Do not do business with this company it's unethical!
I ordered a brainy baby toy for $20. In the picture it was In the box nice and clean new looking. What I received was a yellowed piece of junk and it was dirty I think this place is a scam. Would not recommend it.
Ordered roller blades for my grand daughter. Came in a very timely manner and just as advertised. Very happy with the product and the efficient manner they arrived. I can recommend.
I made one purchase for my wife this Christmas and I keep receiving unwanted emails. I've unsubscribed and written to the company, with no relief. Even when I place the email in SPAM, I still receive emails. The only way you can write a review is to create an account and their Facebook page does not allow any feedback.
BUYER BEWARE - POSHMARK IS A SCAM WEBSITE SERVICE
My wife purchased a pair of shoes which were not properly advertised for the shoe size. The process of trying to return them is an effing nightmare. If ran out of toilet paper and Poshmark was the only place where toilet paper could be purchased, I'd just scrape my $#*! with my hands rather than let these $#*!s make a freaking penny off of me.
Worst customer service ever experienced
They arbitrarily grant returns if the buyer changes their mind AFTER you ship the package even though that is against the stated policy on their website. They are not honest in how they treat their consumers/sellers so I recommend avoiding this platform at all costs.
The seller never said the expensive! Christmas Sack was FILTHY and highly USED. The many photos were sort of blurry. Turns out the "shadows" were black smudges. The The label says spot clean only. Spent hours trying to do just that. Asked for an adjustment in price and got into a long run around with the management that went no where. The are np help at mediation. DISHONEST SELLERS, Poorly run, BAIT and SWITCH sales.
NEVER BUY from this site.
Purchased an item thru Poshmart as many other comments. The seller never shipped and Poshmark makes it difficult to cancel. Terrible site see what you buy and stay local and help a local business
You order something, the people never send it and there's ZERO communication, and "POSH"mark holds onto your money for 30 days. THIRTY days? They say, "Oh, it shows up in your next in your next billing cycle. Since when? I used freaking PayPal. Utter and total scam. Plus it 500,000 items of crap of overpriced Lularoe that keeps reloading. Complete waste. CLASS ACTION.
I bought a backpack off this website and the buyer said it was brand new and ligit but the straps were too big to even fit a 6 ft 5 inch tall person correctly. It was a women's backpack-purse, mind you. They wouldnt give a refund and creditted me 10 bucks for the hassle, but everythings more than 10 bucks on their website once you add the 7 buck shipping. Its a pure money scam. Dont bother with the headache!
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!
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