Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Poshmark

Poshmark

1.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Poshmark?
grey stargrey stargrey stargrey stargrey star

Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Pennsylvania
1 review
3 helpful votes
Follow Deanna A.
Unfollow Deanna A.
Share Review
Report Review

The good things about Poshmark is Ive found several beautiful pieces of clothing at great prices-BUT thats not typical. Ive owned/worked in the clothing biz for years. Many items are overpriced. Many. There are ALOT of inactive closets or accounts. There are ALOT of sellers who never respond to your questions. Descriptive words like " vintage" or " boho" are overused and not appropriate to the item. I think, with some modifications and improvement Posh could be much better. I deactivated my account out of sheer frustration. You cant have a Posh closet business without having business sense. Many sellers, frankly dont know what they are doing. Hollllla DEANNA in NYC

Date of experience: December 23, 2020
Texas
3 reviews
2 helpful votes
Follow Chris L.
Unfollow Chris L.
Share Review
Report Review

Zero customer service
December 21, 2020

I was told when I ordered 1 to 3 days shipping. It took 8 days to be shipped, no idea when it will arrive. Customer service is an automated reply.

Date of experience: December 21, 2020
California
2 reviews
2 helpful votes
Follow Nathan C.
Unfollow Nathan C.
Share Review
Report Review

I tried registering and using Poshmark. Holy cow, nothing works. Their search feature is pathetic. It looks like it was designed by someone who wants to deter customers from using it. Then I could post a question, but had no idea why the system wouldn't permit it and told me to call them for help. I also could neither make an offer, nor buy anything because of the same problem. Finally, when I tried to submit a help request, their reCAPCHA system wouldn't work, so I couldn't submit the message. A 5 year old could do a better job with IT. If they don't give a damn about their IT, then customers should simply say NO. It's time for this business to close. There are many good competitors out there. This is a very bad business.

Date of experience: December 21, 2020
Texas
7 reviews
25 helpful votes
Follow Iliana G.
Unfollow Iliana G.
Share Review
Report Review

In an attempt to buy a certain Nike shoe, I tried buying them on Poshmark but all of the sellers told me their posts were fake and they don't have the items for sale. What is the point of this website if they don't regulate sellers. What a waste of time to use this site.

Date of experience: December 19, 2020
Illinois
2 reviews
2 helpful votes
Follow Robyn B.
Unfollow Robyn B.
Share Review
Report Review

Don't Buy Here
December 18, 2020

I ordered a jersey for my son more than 2 weeks before Christmas. A week later and the package has not even been scanned to be shipped. I have tried to cancel the order to purchase elsewhere and, even though the policy on their website states that you can cancel after 7 days if your order hasn't gone out, when you try to cancel it now states that they have up to 10 days to ship. So I cannot cancel until 10 days have passed and yet, I still won't have in time for Christmas. They try to blame the slow mail but if the package hasn't even been scanned, how can it be the slow mail? What a f-ing scam! Oh, and you can't speak to anyone either. Don't waste your time with this site.

Date of experience: December 18, 2020
California
1 review
0 helpful votes
Follow L B.
Unfollow L B.
Share Review
Report Review

Don't use Poshmark
December 18, 2020

Shipping prices are high. Takes weeks to receive the order. Don't buy clothing especially because they will not take exchanges or refunds. Leave out the middleman and purchase from a reputable supplier.

Date of experience: December 18, 2020
Massachusetts
1 review
3 helpful votes
Follow Jerry C.
Unfollow Jerry C.
Share Review
Report Review

Found great stuff. Shipping costs high but ok i accepted. But pre covid took sellers forever to ship. I believe they give them 10 days to ship. On numerous occasions Poshmark sent reminder to the seller and in 2 instances seller never even responded and finally Poshmark issued refund. Unresponsive customer service, Communication only via email. But i finally quit when an earring fell out of a poorly wrapped pkg. I sent photos of hole in envelope and they said we will refund you $5. The earrings cost $35. You can send back the full order or $5 refund. So long Posh. I look at Posh cool closets and then search for the item on ebay which is almost always cheaper and sellers ship in 1 to 2 days. Initially recommended to friends but now I advise to not use. And NO REFUNDS

Date of experience: December 17, 2020
Canada
1 review
1 helpful vote
Follow Erika G.
Unfollow Erika G.
Share Review
Report Review

I have used poshmark several times and it will never be worth it! I've been both buyer and seller and believe me you don't want to be either. As a buyer I have tried to purchase several items, most of the time I would have to cancel the item because the buyer wouldn't send it after 14 days! One time I bought a pair of jeans and the buyer sent me her own jeans rather than the ones she was selling (how does that even happen?). I've also have had the seller lie on there page telling me the wrong size of jeans. All these times I had to get a refund and it was a lot of headaches and completely unnecessary, you think I would learn! Recently I thought I would give poshmark a try as a buyer, that was a mistake. Although you can make some money the people you are selling to are scammers. After I gave a great deal on a top for this girl who really wanted it I sent it to her. After a few days she listed it on her account for double the price! I'm super pissed but it is just another reason why I should delete the app. Buyers are dishonest and unreliable it is rare when you get someone who will actually send you their item. I have had to cancel my order most of the time and I have gotten several refunds from poshmark. Not worth the struggle. It's best if you just go on Etsy or Depop with small business owners that are reliable and care about their customers.

Date of experience: December 17, 2020
New Jersey
1 review
1 helpful vote
Follow Billy O.
Unfollow Billy O.
Share Review
Report Review

I am very unpleased with ever transaction I have been involved with sense I started this app and I have bought a dress for my girlfriend and it looks nothing like described and was way too big, I bought a jersey and it was never shipped, now I'm can't get a refund on a pair of shoes that don't fit or the size described. I don't know what else to do. I've wasted $300 on this app as well as my time.

Date of experience: December 17, 2020
Canada
3 reviews
1 helpful vote
Follow Nancy L.
Unfollow Nancy L.
Share Review
Report Review

Shoddy
December 17, 2020

They will automatically side with the seller, when any disputes arise.Not at all pleased with this site, and with a particular seller.Do not recommend.

Date of experience: December 16, 2020
South Carolina
1 review
1 helpful vote
Follow Mike T.
Unfollow Mike T.
Share Review
Report Review

Don't deal with Poshmark
December 15, 2020

The whole return process is a total hassle. I ordered pants marked large but were not true to size. I sent pictures where the pants were at my waist but over my feet. They ask for more pictures. Do not do business with this company it's unethical!

Date of experience: December 15, 2020
Ohio
1 review
1 helpful vote
Follow Cindy H.
Unfollow Cindy H.
Share Review
Report Review

I ordered a brainy baby toy for $20. In the picture it was In the box nice and clean new looking. What I received was a yellowed piece of junk and it was dirty I think this place is a scam. Would not recommend it.

Date of experience: December 13, 2020
Canada
1 review
0 helpful votes
Follow Geoff D.
Unfollow Geoff D.
Share Review
Report Review

Just as advertised
December 13, 2020

Ordered roller blades for my grand daughter. Came in a very timely manner and just as advertised. Very happy with the product and the efficient manner they arrived. I can recommend.

Date of experience: December 12, 2020
New Mexico
1 review
5 helpful votes
Follow Ed S.
Unfollow Ed S.
Share Review
Report Review

Stop Sending Emails
December 11, 2020

I made one purchase for my wife this Christmas and I keep receiving unwanted emails. I've unsubscribed and written to the company, with no relief. Even when I place the email in SPAM, I still receive emails. The only way you can write a review is to create an account and their Facebook page does not allow any feedback.

Date of experience: December 11, 2020
California
1 review
1 helpful vote
Follow Joe B.
Unfollow Joe B.
Share Review
Report Review

BUYER BEWARE - POSHMARK IS A SCAM WEBSITE SERVICE

My wife purchased a pair of shoes which were not properly advertised for the shoe size. The process of trying to return them is an effing nightmare. If ran out of toilet paper and Poshmark was the only place where toilet paper could be purchased, I'd just scrape my $#*! with my hands rather than let these $#*!s make a freaking penny off of me.

Date of experience: December 8, 2020
Florida
1 review
2 helpful votes
Follow L M.
Unfollow L M.
Share Review
Report Review

Worst customer service ever experienced

They arbitrarily grant returns if the buyer changes their mind AFTER you ship the package even though that is against the stated policy on their website. They are not honest in how they treat their consumers/sellers so I recommend avoiding this platform at all costs.

Date of experience: December 4, 2020
Tennessee
5 reviews
13 helpful votes
Follow Maay L.
Unfollow Maay L.
Share Review
Report Review

Atay AWAY From Poshmark!
December 2, 2020

The seller never said the expensive! Christmas Sack was FILTHY and highly USED. The many photos were sort of blurry. Turns out the "shadows" were black smudges. The The label says spot clean only. Spent hours trying to do just that. Asked for an adjustment in price and got into a long run around with the management that went no where. The are np help at mediation. DISHONEST SELLERS, Poorly run, BAIT and SWITCH sales.
NEVER BUY from this site.

Date of experience: December 1, 2020
California
1 review
2 helpful votes
Follow Neal A.
Unfollow Neal A.
Share Review
Report Review

Purchased an item thru Poshmart as many other comments. The seller never shipped and Poshmark makes it difficult to cancel. Terrible site see what you buy and stay local and help a local business

Date of experience: November 30, 2020
Michigan
12 reviews
60 helpful votes
Follow Michele S.
Unfollow Michele S.
Share Review
Report Review

You order something, the people never send it and there's ZERO communication, and "POSH"mark holds onto your money for 30 days. THIRTY days? They say, "Oh, it shows up in your next in your next billing cycle. Since when? I used freaking PayPal. Utter and total scam. Plus it 500,000 items of crap of overpriced Lularoe that keeps reloading. Complete waste. CLASS ACTION.

Date of experience: November 30, 2020
Washington
1 review
2 helpful votes
Follow Audrey B.
Unfollow Audrey B.
Share Review
Report Review

Fraudulent products.
November 28, 2020

I bought a backpack off this website and the buyer said it was brand new and ligit but the straps were too big to even fit a 6 ft 5 inch tall person correctly. It was a women's backpack-purse, mind you. They wouldnt give a refund and creditted me 10 bucks for the hassle, but everythings more than 10 bucks on their website once you add the 7 buck shipping. Its a pure money scam. Dont bother with the headache!

Date of experience: November 28, 2020