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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

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Pennsylvania
1 review
0 helpful votes
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Terrible sellers( frankly do not know how to be in small business), no good business practices from the Sellers or Poshmark. Terrible overall site. Poshmark does nothing to oversee their sellers which makes Poshmark look like the crappy site they are.

Date of experience: August 23, 2021
Louisiana
2 reviews
2 helpful votes
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Sellers attoritudes
August 20, 2021

On several occasions I have seen the sellers on Poshmark comment horribly to customers if the customer does not say what they want to hear. Poshmark appears to think that is ok... Suggesting that the customer just "BLOCK" the seller. I think that Poshmark should take more pride in their platform. The attitude the sellers portray directly reflects on Poshmark. I loved Poshmark until this began.
Sadly, myself & others I know choose to NOT do business with them for this reason. I feel like the disrespect is uncalled for. The following media post is just one of several I have seen.

Date of experience: August 20, 2021
Florida
1 review
1 helpful vote
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I wished I would have read all the reviews before I made my purchase! I purchased the item and never heard from the seller and I've been trying to get a refund and can't get anywhere with that! Or get an answer back from anyone, I've emailed more then three times and can't get anyone to reply to
Me. They are thieves! I guess I'm just out the money I paid total loss! POSHMARK IS FAKE!

Date of experience: August 20, 2021
Pennsylvania
1 review
0 helpful votes
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Stay away!
August 18, 2021

Stay away! Poshmark is not a credible and honest website. I ordered one pair of earrings and received two. My credit card initially declined my purchase due to they thought it was a fraudulent purchase. I contacted them and let them know that it was a real purchase and they said I had to re-order it. No problem, I did this. However, Poshmark just waited a little while and then placed my initial order as I placed a second order although I had no knowledge of the first order was placed.

Getting my money back has not happened. Customer service is online and faceless. They don't care because they have my money.

I would never do business with this company and going by their reviews most people feel this way.

Date of experience: August 18, 2021
North Carolina
3 reviews
11 helpful votes
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Made 1 purchase. The person I bought from was fine. No complaints.

However Poshmark started spamming me immediately and despite several attempts to get them to take me off their spam list, I am still getting their crap emails. Poshmark is disgusting.

Date of experience: August 16, 2021
North Carolina
1 review
4 helpful votes
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Horrible experiences
August 16, 2021

There are a lot of people selling junk on this site, just like everywhere only worse. Twice I got bad products - dried up makeup, shoes with soles half off, sweater with huge holes, etc. After lodging complaint, with photos, was told the transaction stood. Poshmark supports sellers and leaves buyers in the hole.

Date of experience: August 16, 2021
Washington
1 review
0 helpful votes
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Never buy from this company... they have non exisitent customer service. I ordered a pair of sandals, they were too small and that does not qualify as a return or exchange.

Date of experience: August 14, 2021
Kentucky
2 reviews
1 helpful vote
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Poshmark does not seem to care about purchasers. I bought a pair of men's size 9.5 keen sandals from the men's sandals section at Poshmark. What arrived were women's size 9.5. They are shorter than men's size 9.5 without question, and I sent Poshmark photos proving that a 9.5 is not always a 9.5. Now they're making me jump through hoops, and they are making me feel like I am in front of a harsh jury. I will never shop at Poshmark again. Horrible policies and service. You can't even call them to talk. They simply don't take calls.
But don't take my word for it. Check out the thousands of reviews here, on other review sites, and 1499 complaints with the Better Business Bureau (not including mine and at the time I wrote this).

Date of experience: August 14, 2021
California
1 review
0 helpful votes
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Worst ever
August 13, 2021

Do not, please do not order anything, nothing from this company, unless you like to throw away your money. Worst customer care, no returns, don't do it.

Date of experience: August 13, 2021
Ohio
1 review
1 helpful vote
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Tiffany& Co
August 12, 2021

I purchase a pair of Tiffany earrings the description says 100% authentic. I received my earrings they were FAKE. I ask for a refund Poshmark accepts my return they email me a return label. I ship the package back the next day. Well, the package came back with an unknown address. They haven't refunded me my money and am stuck with FAKE earrings. This was a scam I'll never purchase from Poshmark again BEAWARE

Date of experience: August 12, 2021
Georgia
2 reviews
0 helpful votes
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Awful experience
August 12, 2021

I did not receive what I ordered and after multiple photos and emails they refused to allow me to return the items.

Date of experience: August 12, 2021
Washington
1 review
4 helpful votes
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This company is a scam
August 11, 2021

I wanted to cancel, they said that it's up to the seller, I couldn't cancel my order because they restricted my account because when I saw they weren't helping me I file a dispute with PayPal, they were communicating with me with email only and one email 24 hours after. They costumer service is awful. They didn't want to cancel even if the product say you needed to cancel in within 3 hours of purchase which I did a minutes later when I realized I used the wrong method of payment.

Date of experience: August 11, 2021
Texas
1 review
0 helpful votes
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NEVER RECIEVED ITEM
August 11, 2021

I PURCHASE LEATHER AND SHEER JACKET FOR TOTAL 20.55 ON 11/6/2020. I NEVER RECIEVED THIS ITEM. I email seller with a copy of payment with the last 4 charge numbers. No respond. Never heard from Postmark as well. I need to delete this app. So I do not buy again.

Date of experience: August 11, 2021
Missouri
1 review
1 helpful vote
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Ordered a LV handbag and when it arrived it was clearly a counterfeit. I sent pictures and requested a refund. Nope, just not going to happen. Do NOT throw your money away.

Date of experience: August 10, 2021
Michigan
1 review
0 helpful votes
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No customer support
August 9, 2021

What a joke of a shopping app! There's no customer support no help. Beware, if the sellar says brand new and it's very used you'll have trouble getting your money refunded. I don't recommend this app.

Date of experience: August 9, 2021
Missouri
1 review
1 helpful vote
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I'm seller and I can tell I never have any support from Poshmark support. Buyer open case for scratches on the lenses, I have in my description state - scratches on the lenses. Poshmark approved the case. It's very unfair, they don't pay attention to nothing. They just collecting 20% from selling price and don't care! Anytime I need help from them, it's no help@ all.

Date of experience: August 5, 2021
South Carolina
1 review
0 helpful votes
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Michael kors bag
August 5, 2021

I brought a Michael kors hand bag from Poshmark and I received a fake bag, just unbelievable and I also ordered a coach hand bag that should be delivered to me this Saturday I guess that's gonna be fake also, don't order off of this site because it's a scam

Date of experience: August 4, 2021
Massachusetts
1 review
0 helpful votes
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BEWARE OF POSHMARK POLICY ALLOWING SELLERS TO CANCEL PAID FOR ORDER! Last night I discovered much to my dismay a seller on Poshmark can cancel a completed paid for order "I changed my mind and don't want to sell this item". I have the order number. I got told my money would be refunded- gee thanks. If buyers can't return sellers shouldn't be allowed to cancel a completed paid for order. This cancellation policy is nowhere to be found on the website.
Needless to say I won't be shopping there anymore.

Date of experience: August 1, 2021
Canada
1 review
0 helpful votes
Follow S J.
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I have had success selling about 10 of the 60+ items I have listed in my first year using the app. I have seen items I would purchase from others myself, but the high shipping costs ruin it, as I'm sure it deters others from buying my things as well. $13 for shipping is more than the price of a lot of items. A $13 hat now becomes almost $30 when you tack on shipping and taxes. Bring shipping back down to $6-$9 at most and you'll see more people using your app. I hope to see Poshmark become more than it is now because I think there is huge potential for it to be a great app. If Amazon charged $13 for shipping, people wouldn't shop there either.

Date of experience: August 1, 2021
Texas
2 reviews
0 helpful votes
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What a WASTE of my money. I should have read reviews prior to my purchases. Purchased 3 pairs of shoes. 3 different sellers. Of the 3,2 pairs became unglued the 1st time I wore them. So embarrassing. Wore 1 pair to work in the AM, changed to 2nd pair and both sucked. I WILL NEVER BUY FROM POSHMARK. Trying to save money has cost me more. Do not buy from them. Poor quality. I haven't used the 3rd pair, I'm scared to be embarrassed again.

Date of experience: July 30, 2021