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Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.
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I used my bank debit card to purchase an item for $200. It was my first and only purchase at this marketplace website. Two days after the transaction was finalized and money had changed hands, I received an email from Poshmark stating that the sale had been "canceled" because the seller "changed mind." No other reason was given. In some states, that would be considered cause for a a breach of contract action in cuvil court. The same email also stated that my money had already been "immediately refunded." My bank takes one business day to post a refund once it has been received. It is now seven days since I received the email from Poshmark. According to an Operations Officer at my bank, the refund has still not been credited back to my account by Poshmark. Buyer beware!
Placed one order on Nov 27... Dec 7 still not shipped and seller will not respond. Requesting refund. Nov 29 placed another order. The very next day Poshmark cancelled. Placed a 3rd on Nov 30. Still waiting on that is one. You can only place a post to the seller which my experience was ignored. I looked all over for a phone number to actually talk to someone. But only get links to email... I will never use again
Was offered a $5 off coupon from Paypal on a purchase of $75 or more on Poshmark. My query of minerals found obvious fakes being offered for sale at over $100 that are practically worthless. For example, I saw here: https://poshmark.com/search?query=wardite&type=listings&src=dir what appears to be a large rock of chert being offered for sale as the rare mineral wardite. I purchase 100s of rare minerals online per year from sellers on sites like Etsy and Ebay and can say with 100% certainty, this is not wardite. Based upon this, I'll never be purchasing anything from Poshmark. It's obvious anyone can claim to be selling anything, including fakes at any price and no one at Poshmark makes even the most cursory review of authenticity.
Poshmark wouldn't care if you're broke as hell. I made an offer to this seller and accepted it. Before it shipped I noticed that the color was too light on my skin and there was a lip gloss residue on the side of the cap/cover. I sent them a cancel request regarding this order. I got a response from one of their staff saying that I need to do this do that. Then I sent them a message and picture on the problem with the order etc but after that I didn't get a message/reply from them. Never contacted me again! Poshmark is after your money only. I don't have any issues with my other selling app like Mercari. They do have a cancel order option after 2-3 days of purchase as long as the seller has not shipped yet, so easy!
I have painful, disfigured feet and have a problem finding shoes, and my doctor recommended HOKA professional running shoes. They run $150-200 new, so I figured I would look on PM. The first pair I bought were perfect. Fit great, felt great. A few months later I ordered a back-up pair. Same size, same color, same model, different seller, and they did not fit properly. They were much too tight, and even felt about 1/2 size too small.
I contacted the seller, and he said he was not the original owner. So I brought them to a shoe repair shop and had them stretched out a few days. No difference. The shoe repair shop said it looked like the sneakers had been washed and dried, and that particular material shrinks in the dryer. I research the HOKA care instructions, and sure as $#*! they tell you not to put in dryer, and to wash on delicate in cold water and air dry, or wipe down with a cloth.
So I email Poshmark and tell them the story, and they refuse to allow me to return the item. They said the fault lies with the original owner for not following the care instructions, and not with Poshmark or the seller.
So now I am out all of this money, and refuse to sell these sneakers to an unsuspecting individual. I am not happy, and will never use this site again.
I bought a pair a CL booties on Thanksgiving day. The seller has yet to ship them and is completely unresponsive to messages. I hate that there is no way to contact the seller other than leaving public comments on the listing. It's ridiculous. I have asked about a shipping eta twice with no response. When I checked out the seller, it says they haven't been on the site since September. What the hell? I don't understand why sellers post items and then never check on the listings. This has been a very frustrating experience so far. I will never use Poshmark again. Another commenter here mentioned Mercari being much better so I checked it out. I definitely recommend Mercari over Poshmark.
Their return policy isn't really a return policy and favors the seller. I will look for items on ebay and TheRealReal before I search on Poshmark. There is no such thing as customer service. If you order something and it doesn't fit, you are stuck with it.
No good very bad unprofessional the worst stinks garbage excrement pernicious vile despicable and disgusting
I have sold for years on poshmark but in the last year my satisfaction has wained significantly. Buyers low ball regularly, packages with brand new items disappear mysteriously, buyers purposely damage items to get a refund, postmark supports the buyer not the seller, fees for selling are high. I will never use this app again!
Needlessly cumbersome app. Nonsensical process to ask seller a question/inquire WHERE TF my order is - only to realize YOU CAN'T! You can't communicate w seller after a purchase! My first question, "Hey, when might I see my stuff I bought and paid for 3 weeks ago.?" Answer ammounted to "We're not sure... we'll let you know when it has shipped" A week later, "hey, what's up w my order?"... (nothing...)
Okay, I'm done. I just want my money back.
3 attempts at a 'resolution' have gone unanswered.
Just filed a dispute of charge w paypal.
I suppose if the seller has integrity and everything goes right, you'll be okay. But w no real way to communicate, get answers and a resolution, it's a crapshoot at best, a waste of time, $$$ and TONS of frustration otherwise.
Oh yeah! And you CAN'T LEAVE REVIEWS! Only 'love notes'! What does THAT tell ya?
Deleting app and sticking w ebay.
I bought a pair of shoes off of here Jordans 4 it showed I purchase them and then an hour later I got nothing I go back in there to purchase order disappeared to seller disappeared it's been 4 days customer service is not responding they stole $263 from me this website is shaving do not use it do not use it I'm telling you they stole my money now they won't give it back
Do yourself a favor and stay away from this site, *******@jf624. Terribly unprofessional, ignorant and rude. They protect the seller and care nothing about the buyer. Paid $200.00 for Levi Vintage Clothing jeans. Size marked wrong, sent pictures with tapemeasure showing incorrectly listed. Their reply was you should ask more questions and try to relist them on Poshmark, yeah right. These people are no better than thieves. I provided a picture to show them their error.
Theresa a scammer with over 130 accounts on Poshmark and they don't do anything
She's allowed to keep them all
I had problems with Poshmark. I bought two cardigans, and both was too small. Both cardigans looked different from what the sellers showed on pictures. One was deformed from washing, another is badly worn.The Poshmark administration refused to give mea refund. They don't have any buyer protection. If you bay a bad thing or small for you, Poshmark will not return your money. I will never buy anything from Poshmark again. Why should I pay for something that did not fit me and even an old worn one?!
I bought 4 teacups and saucers.
The picture posted shows all matching cups and saucers. When they arrived 1 of the teacups was different from the other 3. I have no issues with the seller because they wanted to reimburse me back $20.00. The total cost before reimbursement was $55.00. Seller was extremely fair, you would think that was the end and both parties would be happy. Nope. Poshmark would not allow seller to reimburse me. Poshmark did offer me a $10.00 credit on my next purchase, or I could return the items, which makes no sense. I'm not returning the item on principle, seller was being more than fair its not their fault poshmark is worthless. They can keep their $10.00 credit.
I ordered product from Poshmark, and it was never delivered. I emailed Poshmark customer support many times, and no one ever responded. They do not have a customer service phone number so that you can talk with an actual person to get resolution. They have charged my credit card, and I'm still having trouble getting refunded, because Poshmark customer service never responds to any of my emails. I strongly advise against using Poshmark!
Dishonest and poor customer service. Refused to refund me for a wrong item they sent me. Blamed it on me that I received what I ordered. Will never order from them again!
I was interested in a necklace which was priced 2500$ I also saw the exact necklace on other sites for $400
After I purchased it from other site, I realized it was the same item that was posted fot 2500 on poshmark...
As a seller, this has been nothing but a humongous time suck. Lots of work for nothing. If you're bored and have fun scrolling or get excited about having likes and followers, this is for you, but if you actually want to sell things from your closet, it's nothing but a waste of time. Reasonably priced new and like new current brand names just sit. People share them to their followers, like them, follow you, but this site has become so saturated that it's just about impossible to sell anything. It seems that crap like Batman T-shirts sell, and so do supposedly authentic Louis, but other than that, not worth the time IMO.
Bought vintage Corning ware off a posh mark seller, it was very well wrapped.
Canada post absolutely shattered the dish and when I requested a refund posh mark wanted pictures I didn't have of the box ( thrown in garbage that was already collected) refused refund.
Not posh mark sellers fault at all. The site/app posh mark is at fault.
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!
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