Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Poshmark

Poshmark

1.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Poshmark?
grey stargrey stargrey stargrey stargrey star

Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Sarah F.
Unfollow Sarah F.
Share Review
Report Review

They offer a 15$ referal credit to customers. I reffered someone in my family and poshmark told me they would not offer the credit to me and accused me of fruad. I proved to them there was no fraud. Mums order was paid with her card registered in her name. My orders are paid with me card registered to me. Poshmark tracks your phone and because i had logged into my mums poshmark account on my iphone to help her ( my mum is in her 60's she doesnt use apps) poshmark accused me of fraud. Truly disgraceful way to treat customers. I don't understand how they are still in buissness. They said I was trying to get a free $15…. Even though I proved to them that was untrue. I dont see them being in buissness much longer.

Date of experience: February 23, 2022
New York
1 review
0 helpful votes
Follow Sarah W.
Unfollow Sarah W.
Share Review
Report Review

Counterfeit!
February 22, 2022

Read the fine print... they're not responsible for sales under a certain $$ amount. If your a victim call the FBI... LET'S SHUT THEM DOWN!

Date of experience: February 22, 2022
Massachusetts
2 reviews
28 helpful votes
Follow Stephanie L.
Unfollow Stephanie L.
Share Review
Report Review

Fake jewlery
February 22, 2022

Do not buy jewlery on Poshmark hundreds of people are selling jewlery from Chinese site call Wish in picture women selling ring over hundred bought it for dollar I've wrote Poshmark they said up to them price it's wrong

Date of experience: February 21, 2022
Michigan
4 reviews
12 helpful votes
Follow Chantelle B.
Unfollow Chantelle B.
Share Review
Report Review

Worst Sellers in the WORLD
February 20, 2022

Poshmark, how I hate thee. Let me count the ways.

1. It is unethical to sell someone an item and never ship it. Poshmark sellers regularly get away with this because of the automatic refund for failure to ship policy. There seem to be no repercussions to sellers if they do not ship. If I have spent time searching for just the right item, and I promptly pay for it, is it asking too much to expect to RECEIVE it? Other than the comment section, there is no way to contact sellers.

2. Sellers rarely provide measurements. You have to ask for measurements in the comment section and hope that the seller responds.

3. Inaccurate condition reports/ ZERO vetting. I have received spotted clothing, and clothing reeking of cheap perfume that was described as being in very good to excellent condition. Worn looking clothing is regularly offered for sale as "worn only twice!"

I even read a comment where a different seller claimed that customers who dare to ask for measurements are not worthy of her time and attention. Ugh.

This is unacceptable. Caveat emptor.

Date of experience: February 20, 2022
New York
1 review
1 helpful vote
Follow Rose M.
Unfollow Rose M.
Share Review
Report Review

I purchased an item at a directly managed store and it was removed from my list of items because it was deemed to be a fake.
I didn't even receive any notification as to why the item was deemed to be fake, and it was suddenly removed.

I was surprised that the company didn't know the difference between a real and a fake.

I'm not sure what more I can do if I'm told that a genuine product I bought at a directly-managed store is a fake. It's a shame and I don't want to use this company anymore.

Date of experience: February 20, 2022
Wisconsin
1 review
1 helpful vote
Follow Sadie S.
Unfollow Sadie S.
Share Review
Report Review

This site clearly states that they do not allow the sell of counterfeits, yet when you report them they do not take them down, and if you comment (no matter how politely), the the item is not authentic, they send you email saying to "stick to your business" or else!
Total joke, people buying fake Coach purses (my area of expertise), and I can not help them not to be scammed, because I would lose my account. Terrible site!

Date of experience: February 17, 2022
Louisiana
2 reviews
2 helpful votes
Follow Doris a.
Unfollow Doris a.
Share Review
Report Review

Not a safe site
February 17, 2022

My debit card number was stolen twice from me using this site! This site isn't safe at all someone charged gas at a gas station in Texas and someone tried to order a Uber off of my card shortly after I had made a couple of purchases on this app. Please stay away from this app!

Date of experience: February 16, 2022
Pennsylvania
1 review
2 helpful votes
Follow Carolyn F.
Unfollow Carolyn F.
Share Review
Report Review

Trash stock
February 15, 2022

Beware! If you buy something from Poshmark they will not accept returns. Once you buy they delete description and you cannot proof anything. I would be ashamed to donate items they sell there.

Date of experience: February 15, 2022
Virginia
1 review
3 helpful votes
Follow T E.
Unfollow T E.
Share Review
Report Review

Purchased a pair of jean that listed excellent condition, like new. The pictures posted were nice jeans. Paid 24.00 when they came it looked like they went through a lawnmower! They smelled and had an oil substance on them. They were discussing.

Date of experience: February 14, 2022
Texas
2 reviews
1 helpful vote
Follow Mano d.
Unfollow Mano d.
Share Review
Report Review

Terrible for buyers, expensive for sellers
February 14, 2022

Poshmark takes 20% cut of all sales but won't protect buyers from misrepresented items. Bought a jacket listed as new, definitely had a distinct smell with some other signs of minor wear. Poshmark's response was that they or seller wouldn't accept returns and won't refund anything but I certainly could resell on their platform, where they could take another 20%. They mentioned I could charge more and even resell as new?! Not sure what that 20% cut buys, except rent in Redwood City. As a buyer you have much better protections and options via eBay, so there's really no reason to buy anything of value on Poshmark, as it's all at the buyer's risk. Truly surprised at their lack of real customer service. Won't use again.

Date of experience: February 14, 2022
New York
1 review
1 helpful vote
Follow Kevin and B.
Unfollow Kevin and B.
Share Review
Report Review

One star is too much
February 14, 2022

I purchased a pair of Vince pants size 8. I have 4 other pairs of Vince size 8 pants. What arrived was a mis- labeled size 6. Poshmark wouldn't accept the return because "it didn't fit" and suggested I ask for exact measurements in inches before buying from them again (can you imagine ordering a size 7 shoe and when it arrives and is a mislabeled size 6 that Poshmark would recommend you request the length and width of the shoe in inches first? Ridiculous). Poshmark had the gall to suggest that I give someone the pants I bought that were obviously a factory reject, and obliquely suggested maybe I couldn't handle the fact that I wasn't actually a size 8. Also ridiculous. I'm wearing size 8 pants right now. Simply fraud on the part of the seller and the site and an attempt at fat-shaming to get away with it. There are better places to buy.

Date of experience: February 14, 2022
Florida
1 review
1 helpful vote
Follow Helen J.
Unfollow Helen J.
Share Review
Report Review

Ripoff company
February 13, 2022

They never pay you for whatever your "sold" since they claim the items you sent with the shipping label that they provide never gets to the destination so you never get paid. They get their money & stiff the vendors. Don't bother with this crap website.

Date of experience: February 13, 2022
North Carolina
1 review
3 helpful votes
Follow Louise H.
Unfollow Louise H.
Share Review
Report Review

I have had several cases where the customer claims damage has taken place on an item so they can get a refund. I package my items in bubble wrap and plastic where they will be safe and shipped in the approved mailing box. I have no issue with Poshmark yet but some of the buyers are professional scammers. BEWARE!

Date of experience: February 13, 2022
Indiana
1 review
0 helpful votes
Follow Karen R.
Unfollow Karen R.
Share Review
Report Review

Worst App ever!
February 13, 2022

I received an item in the mail that I never bought! I could not get a hold of anyone… Anyone to explain the situation! Use eBay it's a much better way to buy and sell used items!

Date of experience: February 12, 2022
California
1 review
1 helpful vote
Follow J. L.
Unfollow J. L.
Share Review
Report Review

Never again!
February 10, 2022

Made a purchase on February 2,2022. Instantly got a bad feeling when I spotted the seller listing the item on Bonanza.com. Waited for the seller to send my item. It still hasn't been shipped despite Poshmark saying it would be shipped "soon." Eight days later, the seller still hasn't dropped off my item to the shipper. Looked on Bonanza.com just now to see if MY PAID FOR item was still listed on the site. It is. Disgusting that sellers post on multiple sites without any intention of fulfilling the transaction. (Note: it's the same seller listed on both Poshmark.com and Bonanza.com. And, no, the seller doesn't have multiples of the same item. One item was for sale. I paid for said item. Seller upped the price on Bonanza.com)

Slimy.

Second time I've been burned. Wonderful how sellers can cancel transactions in an attempt to relist the item at a higher price.

Poshmark is anything but "Posh." Never again!

Date of experience: February 10, 2022
Arizona
1 review
1 helpful vote
Follow lynne n.
Unfollow lynne n.
Share Review
Report Review

I purchased soup/salad bowls through Poshmark because the photo of them showed that they were the exact same bowls I already owned (I needed 4 more). When the bowls were delivered they were not the same bowls as advertised on the Poshmark site and the gold leafing design on the outside of the bowls was worn off in several places. I know this because I already own the bowls (bought them from Home Goods a few months ago). They were also covered in stickers that had been removed but the glue was still on the bowls so I thought maybe they would look better if cleaned. As I was hand washing the bowls with mild soapy water in my sink the gold leaf started to peel off even more. I immediately tried to contact Poshmark but there is no phone number to call and I was forced to work with them regarding my complaint only through their site. I took photos of the bowls I purchased from Home Goods and the bowls purchased through Poshmark to show that they were not at all as advertised. Poshmarks emailed me back and said since I hand washed the bowls they were now not returnable. We are talking soup/salad bowls here and hand washing them should not have been an issue at a reputable on line site. However Poshmarks was quick to dismiss my complaint and offered me $13 in Poshmarks (not a credit on my credit card) to buy other merchandise through their site. Worst customer service ever. The vendor advertising the bowls scammed me and Poshmarks scammed me. Do not buy from this site!

Date of experience: February 9, 2022
Massachusetts
1 review
1 helpful vote
Follow Dada L.
Unfollow Dada L.
Share Review
Report Review

Refund
February 9, 2022

You have a poor technique of dealing with problems. I had bought the louis vuitton bag that the seller shipped the empty box. Poshmark refused to refund my $300. There are thieves in your platform.

Date of experience: February 9, 2022
Connecticut
1 review
1 helpful vote
Follow Amy R.
Unfollow Amy R.
Share Review
Report Review

Sellers BEWARE
February 9, 2022

Wanted to sell two Vintage Luxury Bags. I was flagged for veing knock offs... posted serial # in pics, etc... definitely the real thing. Took a week to get reinstated. Buyer tried to purchase and couldn't... flagged/closet shut-down/purchaser can't buy... for NO reason whatsoever OR if there is a reason. I won't ever know why since there is no customer support number or chat. Really?!? Basically no explanation/no support for high fees!. Poshmark is terrible.

Date of experience: February 8, 2022
Pennsylvania
1 review
2 helpful votes
Follow Daniel L.
Unfollow Daniel L.
Share Review
Report Review

This place is awful do not buy from them you can't get your money back if somethings not described properly

Date of experience: February 8, 2022
California
1 review
1 helpful vote
Follow angela m.
Unfollow angela m.
Share Review
Report Review

Damaged Item Received
February 7, 2022

I received a damaged item and was refused a refund. I ordered a sweater from COS exactly like one I already have but this one came having been washed in a washing machine so completely ruined.

Date of experience: February 7, 2022