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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

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Oklahoma
1 review
2 helpful votes
Follow Lo B.
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I use several platforms to buy, Depop and Mercari, and especially Ebay. But what I love about those platforms is that you can see the sellers ratings. WE, as buyers should have that fairness and Poshmark for some reason doesn't do it... why? Because the sellers are more important? I'm a good buyer and leave 5 star reviews and want to avoid BAD sellers. I buy a lot on these platforms, especially Poshmark. But really have come to conclusion of leaving it and closing my account. I don't understand how this platform can allow sellers to continue on Poshmark when they haven't even been active for over a year or more... A complete waste of a buyers time!

Date of experience: September 2, 2022
Florida
1 review
3 helpful votes
Follow Meghan O.
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I bought a luxury ice bucket from poshmark 10 days ago and the seller sent me a text message yesterday saying that they dont know where the item I bought is. They cannot find the item in their house or warehouse, and asked me for more time to wait. THIS IS A SCAM! You dont post things for sale that you dont know where they are at! Then, there is no customer service on poshmark. You call and nobody answers the phone. You report a problem on their website but nobody answers either. I WILL NEVER EVER USE POSHMARK AGAIN!

Date of experience: September 2, 2022
Pennsylvania
1 review
1 helpful vote
Follow Red Chandeliers J.
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Im convinced the majority of Poshmark Sellers are dead. Their dormant closets sit there month after month and buyers get no reponses to questions. Most of their products are overpriced. They use descriptive words like Y2K, lol, with no knowledge of what that means. They hate answering questions. Im no longer a Posh user, but in one year, I ordered 5 items, received one and the other four were never sent from Sellers. They didnt even communicate with me. Poshmark does NOTHING to set standards for their Sellers nor do they delete dead accounts. This site is horrible. As far as refunds from deceased Sellers of products you order? Youve got to keep bugging them for your money back. So you're out your money, you have no item you ordered and are being ignored by Poshmark and the Seller. Good Luck.

Date of experience: August 29, 2022
New York
2 reviews
10 helpful votes
Follow Sherry H.
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I'm a fool - 3 bad experiences with this company. One item never shipped. You only have 2 days to notify them of a problem (impossible for anyone who travels in their work,) and I've learned that even if you send photos immediately clearly showing awful problems that somehow mysteriously didn't show up in the auction photos (in this case - shoes), it's not good enough for them to authorize a return of refund! BAD COMPANY! Oh, and they only want your photos taken outside, so good luck to those of you living where it's raining every day or snowing! A really AWFUL company!

Date of experience: August 26, 2022
Oklahoma
2 reviews
1 helpful vote
Follow Joshua B.
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This site ia horrible I had issues with Seller of an item and they contacted customer service to get it fixed so I can get my item and they never heard back from them and they held my money forever even though I wasn't going to get an item then I sold something and I had the same issue couldn't print out my label sent them SEVEN emails because there's no number to call them and they never responded back. Added them to a conversation between me and a seller which is an option but they just say contact customer service caise they don't respond to you. Shippings is really expensive its 8 dollars even if its a small item. They take 20% of whatever you sell thats twice as much as other sites.

Date of experience: August 24, 2022
California
2 reviews
2 helpful votes
Follow J H.
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I recently placed my first order on Poshmark. After a week, Poshmark cancelled without explanation.

Based on this experience, I would never buy or sell on this unprofessional site.

Date of experience: August 23, 2022
Texas
1 review
0 helpful votes
Follow Tonya D.
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Nothing but a rip off
August 22, 2022

People will do anything to rip you off. Poshmark just restricts you for making a claim. You have no way of finding someone to talk to.

Date of experience: August 22, 2022
California
1 review
2 helpful votes
Follow Lesley N.
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Returning an item.
August 22, 2022

Beware if you want to return something. They make it so hard. Conflicting and complicated customer service procedures, time outs when inputting data, wanting pictures of the problem in certain light, holding the item, picture of box it was mailed in, formatted customer service response, item I got over priced for the quality. I got ripped off. No refund granted.

Date of experience: August 21, 2022
Arizona
1 review
0 helpful votes
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Unrequested item
August 20, 2022

Simply browsing site when got a message that my order was on it's way! So i wrote seller a note asking to return item and hear nothing...

Date of experience: August 20, 2022
Florida
1 review
0 helpful votes
Follow Judy A.
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I'm a seller since 2019. This platform is great to sell and buy. Easy to list and ship items. I ship item on same day purchase. Have a scammer whom claimed the it was damaged yet pictures posted reflect no damage. I can and will guaranteed all my items listed are new with no damage. Gladly this situation was resolved. If you are looking to sell or buy please be honest I put my heart into this since I love to selll and shop. Dishonest people really hurt the seller emotions. I really want to thank all the buyers and viewers that check out my closet as I really appreciate all feed back weather is good or bad. Thank you Poshmark for the opportunity to sell and buy… sexylady*******

Date of experience: August 20, 2022
Texas
1 review
2 helpful votes
Follow Lana B.
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Poshmark doesn't care about dishonest sellers and they will ignore evidence to claim the money they receive from the sale. The shirt I ordered said "pink" or I would not have bought it. The shirt was red/orange and the seller was further dishonest by saying we wore it when we had not had it more than a day. We sent photos and other ads for the shirt that showed it was clearly NOT pink. Poshmark didn't care and let the seller scam us. Won't be buying on poshmark again.

Date of experience: August 19, 2022
California
1 review
0 helpful votes
Follow Heidi B.
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I have a beautiful Louis Vuitton handbag that I tried to sell on Poshmark. Poshmark kept putting restrictions on my account making it very difficult to list my item. I was a first-time seller and for there to be any restrictions on my first post, was extremely confusing. Once I was able to post my LV handbag and was lucky enough to get it sold, they CANCELLED my order. I shipped it to the buyer and without any reason as to why Poshmark Cancelled my order (not the buyer because I had reached out and they seemed as confused as I was). Poshmark does NOT have anyone you can speak with over the phone, everything has to be done via email and their emails give very little, if any, information.
Do NOT waste your time.

Date of experience: August 19, 2022
Connecticut
1 review
0 helpful votes
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When browsing, there is an overwhelming number of duplicates! So annoying, I wish there was a way around this.

Date of experience: August 18, 2022
New Hampshire
1 review
11 helpful votes
Follow kateri k.
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This site seems a great spot for scammers to fleece people of their money and the company re enforces this. I put in the search bar "LG tone active" headset and was directed to a sellers site. What I received was a complete knock off. In wanting to send it back and get a refund, the company replied that the post was not misleading and gave me a 5 dollar credit. Now I'm out 50 dollars and have instead received a terrible taste of a poorly run company.

Date of experience: August 13, 2022
New Zealand
1 review
0 helpful votes
Follow Steee T.
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Poshmark are scumbags
August 9, 2022

Don't even go near these fraudsters
You will regret it!
Spammer malware alert! Poshmark are the lowest of the low

Date of experience: August 8, 2022
North Carolina
2 reviews
1 helpful vote
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I don't ever leave reviews because I am too busy in my life and most of the time, I usually leave good reviews not bad because I don't want to be the bad guy… however I just have to take the time out of the day and leave a review because what happened to me is absolutely disgraceful. I've purchased two items from poshmark (first time buying and my last!). First I was sent a completely different item, shoes were different color as well being damaged. Poshmark requested photos of packaging as well as the photos of the item. They closed the case in sellers favor! SAME THING HAPPENED to me again with another seller. Damaged item, not as described! Poshmark screwed me AGAIN. How is this platform still existing? How have they not been sued yet? This is absolutely disgusting. They claim they have buyers protection but they don't actually do anything when you get screwed! Never shopping on there again.

Date of experience: August 7, 2022
New Jersey
3 reviews
0 helpful votes
Follow Holly B.
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First of all, I was sold a blatantly fake item. I definitely should have looked into the seller more before making a purchase. She has the exact same item (pictures, description, authentication pics) posted and sold multiple times on her page. It's obvious that's she's buying counterfeits and selling them on Poshmark. Literally not even bothering to change up the description of the items. Then when I contacted customer service, they told me they wouldn't cancel the item, and I'd have to pay for authentication once it arrived in order to have a "case" for return. A hard lesson learned, but absolutely F this company. They support and sell counterfeit items, as many other buyers have come to realize. Hopefully someone takes legal action against them soon. DO NOT BUY FROM HERE.

Date of experience: August 7, 2022
Illinois
1 review
0 helpful votes
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Dirty, stinky, battered shoes - buyer beware
August 6, 2022

I was really excited to see a pair of Bucket Feet shoes like the old ones I want to replace. I hadn't realized I was buying used shoes. When I opened up the envelope I smelled them first. These shoes were stinky and battered and the innersole was dirty and sweat stained. I'll never buy anything through Poshmark again.

Date of experience: August 6, 2022
New Jersey
1 review
1 helpful vote
Follow Georgianna F.
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Buyer Beware! Shop elsewhere. This site is like some bad pyramid scheme. They don't tell you on website that what you buy you will basically HAVE to keep unless it's a totally different item then described. So if it's the size and color advertised it's yours even if it doesn't fit or is really cheap fabric etc. Their return policy is designed to help these "private" sellers so you have to request a review and the return request rarely accepted. Horrible customer service from PM!

I bought 2 red dresses for an event. Both were from different sellers and each one was super cheap material and not worth prices I paid. Neither fit me. One arrived 12 days after I bought - 4 days AFTER the event. The other arrived 5 days after I bought. They are not like Amazon or most clothing companies that get you items in 2/3 days or quicker.
I was not permitted to return either dress - for reason that they were sold "as described" and my not liking or fitting into them or their late arrival was NOT a valid reason to return.

I've tried reselling them on Posh and no one wants them.

This site is a SCAM!

Date of experience: August 6, 2022
Georgia
2 reviews
2 helpful votes
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Unethical dishonest
August 5, 2022

When you sign up you get no notice they take money from you before item ever leaves seller. Sellers don't care either. PayPal got involved in my order. Do not do business with them.

Date of experience: August 5, 2022