PoshmarkReviews 2,866

Although my purchase arrived quickly, the item I received was not the item I ordered. I reported this and after review, they notified me that they would "Grant" me a refund and provided me a return label. However, they indicated to get a refund I must return everything in the order not just the wrong item and that I had only 2 business days to do so, or they would reject the return and deactivate the shipping label. Their error, but I have to jump through their hoops and really "Quick". Poor customer service. Never again.

Ordered a candle holder several weeks ago, seller inadvertently sent wrong item and notified me immediately. When parcel arrived Poshmark emailed a return label to print out and return item to seller. Meanwhile, seller didn't send out actual item I ordered, I assume she was waiting for wrong package to be returned to her. My printer hasn't been working for a bit, therefore I had my postal carrier handle the situation and expedite return. Seller obviously has not received the return to date (6 days), leaving me to absorb the $25 loss for a mistake the seller made. No buyer protection whatsoever. Would not do business with the company again. I'll stick with eBay where buyer has protection against loss.

I was sold a replica Louis Vuitton wallet and contacted Poshmark about it. They've done everything they can to say the wallet is authentic except for authenticating the wallet. They lie when they say they will authenticate purchases over $500 free. They DO NOT do this despite advertising it. Ultimately they facilitate the selling of illegal products and steal hundreds of dollars from customers who believe they are getting something real until it arrives in the mail. In my case when the wallet was delivered I sent push
Ark pictures immediately of my concerns with the wallet. They wrote me back over a week later when I was out of town for work asking for me pictures within 48hrs or I have to keep it. I replied immediately saying I was out of town and couldn't send pictures until I returned - they released the funds to the seller instantly after me sending the email. They did not wait or give me the 48hrs they said. The canvas does not match up. The button is cutting off an LV and there's pockets missing in the wallet.

My first time using poshmark. I spent over an hour and a half trying to find the right boots. So I purchased them, the seller sent them out immediately, packaged well. To my great surprise, they didn't fit. So I initiated a return. They made me fill out a form, told me EXACTLY step by step what to pick on the form. I did what they said, I explained why I needed to return. They then denied my return because of my reason. The way they told me to fill it out! Then I get a message from the seller who wasn't happy with me because I stated an incorrect reason. I told her, they literally made me select that, I'll send screenshots! So I'm out money, and they made me look like a liar! I am SO angry. This is how you treat customers?& on my first purchase mind you! Bunch of bs poshmark!

Poshmark has the worst customer service ever.
I purchased an item that was listed as the wrong size and sent them proof in pics. I had the same shirt in a smaller size and was trying to buy the next size up. So I was able to show it was actually smaller than mine. I did try to contact the seller and she refused to let me return it. She said Poshmark didn't allow returns and that I can re sell it on Poshmark. Poshmark closed my case saying I didn't send pictures. I did send pictures and I could clearly see them on my account. I could not find a number anywhere to call Poshmark. I messaged poshmark again and told them I had sent pics and they just need to look at them. They just kept sending me the exact same message every time I messaged them saying that I didn't send pics as requested. I asked for a phone number to call and they never would give it to me.

I was charged for a purchase that never arrived. Customer service was supposed to send it with insurance and tracking. They gave a tracking number and said "it was delivered to you". They wont even send me proof of their mailing receipt and insurance with USPS so I can file a proper claim. They just say it must have been stolen. The usps says it was delivered to the front desk/reception area and signed for yet that sounds like a business and I'm a residence. They won't show me proof of who signed and wont help me make claims to USPS. I'm basically on my own. What a waste. That can be a total scam to take your money and say it was sent, we have proof of delivery (yet they dont show their proof). Crazy!

Thats so crazy that people thinks its better to sell things under 15.00. Which makes no sense at all to me

I had heard about Poshmark and was looking for a particular brand so thought I'd give it a try. I bought a blouse, and when received it looked like it was 20 years old. Worn and old looking. I may end up throwing it away. I e-mailed the seller and told her she should be ashamed of herself selling such poor quality merchandise. Poshmark e-mailed me and complained that I wasn't "following their rules". Whoops. Sorry about that. Poshmark may work for some folks but if this is an indication, I'll pass. Too many other quality websites I can use.

I have bought on Poshmark and it's way more miss than hit. They allow for very limited conversation with sellers, and no refunds. That's right, no refunds. It looks like people have rummaged through thrift shops and when they hit a brand label, toss it on a hanger and sell it, smells and all. It's just disgusting, a very bad business model. I've seen items with higher price tags that that item is on sale new!
Beware, you will never get a refund, they want to turn you into a seller, to "reposh" it. Forgetaboutit. Go back to Ebay! (sorry, I threw the last Poshmark purchase in the garbage and deleted photos of it because they wouldn't do anything)

There is absolutely no support from Poahmark to help sellers resolve issues with buyers I end having to make it right at my expense Example Buyers need to understand that as they are able to bundle items to save on shipping if bundle exceeds 5 lbs at 7.95 shipping increases on the sellers end to 10.95 which I need to absorb Yet buyers are constantly pushed to bundle But im constantly absorbing the increase in the shipping end! So im forced to only discount my goods by 30% instead of my usual 50-60 % off retail prices Why should I constantly take the hit I tried only offering bundles with the 5 lb weight limit costing 7.95 ( poshmark prices) and was scolded by Poshmark Im not happy with poshmark charging sellers 20% for non existing support I know they are there because they remove that 20% and are very fast to collect & check balances & credits I'll be shopping around soon for a better platform

Customer bought a designer belt, in excellent condition. I had several photo's of the front and the back, NO damage! Close up photo's; I wanted to be transparent. Suddenly after 34 hours from delivery, there was suddenly damage-maybe from the shipping. What? I've sold A LOT and only have 5 star reviews. They didn't ask for additional pictures or even respond when I submitted comments. Just that they were allowing her to send it back. So now I have a damaged item... I won't be using them anymore. I emptied out my closet and I'm waiting to get paid from the last 3 items that were sent out this week to close the account completely. Unfortunate that they didn't do research. They just took this fraudulent customer's word for it.

In spite of a no tolerance for price gouging Poshmark has many listings for a Lululemon everywhere bag anywhere from $75.00 to $160.00 that retails for $38.00 plus tax brand new. I personally own a few of these bags from the retailer Lululemon. I will never shop on Poshmark or recommend them. My two cents is use great care getting poshed seems to be the standard. Always do your homework first buying from this site. I also ordered a dress, never heard from the seller, yet they charged my credit card and I then had to wait 7 days to cancel order from a seller that never responded and now I have to wait 2 weeks for a refund.

Always will start with the good poshmark gives you great opportunities to sell to a consistent market of people who shop I will always say it is a great place to sell items of any kind... now with that being said they are bias, very strict in rules, i get theybare trying to create a very great buying platform thats ssfe for buyers but it is one sided for sellers also filled with people selling replicated stuff. You have people also using the platform to hate on other sellers they will report your items as fake just because or for competitive purposes all in all poshmark is not reasonable enough to protect the seller and is to strict with cancelling accounts for pettiness any other platform will give several chances because people are human they make mistakes they fail they just need chances but here they are very strict cut and dry terrible with that side of them and not reasonable customer service

This is the worst place to sell on because they do not respect or appreciate their sellers! We maje them so much money and instead of a THANK YOU they will suspend your closet and keep all of your hard work with photos deleted! If you PROVE that they are wrong for suspending your closet, they will NOT APOLOGIZE, instead they will THREATEN you with closing it again if they see fit! Horrible way to do business and they WILL fall!

Absolutely the worst app to choose in terms of shopping or selling online. No support for sellers, Poshmark provides misleading & incorrect information. Shoppers consistently submit low ball offers & sellers are subjected to the highest fees to sell; more than double of the other apps. Don't waste your time or money on the garage they are trying to pass off as authentic. Poshmark should be ashamed of themselves for the way they treat their sellers & how their Ambassadors gauge the customers with their fake knock offs. I would given a zero rating, However, this wasn't an option.

This is my first and last experience with Poshmark. I purchase a pair of shoes from the website listed as a valentino authentic shoes. Turned out it is not valentino, but mario valentino. The customer service after one week silence and didn't even give me any reason to close the case simply saying it is not qualified to file a return. So I'd rather use TRR. All stuff you buy from Poshmark is final. Too bad, sellers can trick u and false advertise. I just wasted 200 dollars to learn a lesson.