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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

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Indiana
1 review
0 helpful votes
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Do not use Poshmark!
November 7, 2022

They have a return policy but will not return items after selling. Be smart and check reviews. Stay with good companies, this is not a good company. DO NOT USE POSHMARK.

Date of experience: November 6, 2022
New Jersey
1 review
0 helpful votes
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Scam Artists
November 5, 2022

Beware of scams. If you attempt to buy something, they play stupid and raise the price on you. They do this by ignoring you until you cancel! Then you see the identical item and reseller, at a much higher price. Beware that they do not adequately screen their resellers. Very easy to get frustrated and ripped OFF!

Date of experience: November 5, 2022
Ohio
1 review
0 helpful votes
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LIARS!
November 4, 2022

They say they will refund your money if the purchase isn't as described. LIARS! When someone list a Juniors size Small as a womens size Small, I say we have a serious problem. There's a massive difference in size. Don't trust this site! You could get burned like I did

Date of experience: November 4, 2022
Massachusetts
2 reviews
10 helpful votes
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It has its ups and downs
November 4, 2022

I sold a Halloween costume on a Wednesday. Buyer said she needed it by Saturday and I agreed I'd send it the very next morning, which I did. The label said Priority 2-Day Shipping. Despite this, the item still did not arrive on time and I do not know why. During all this the buyer repeatedly "screamed" at me through chat with many explanation marks "where is my order" and that I lied to her, etc. she repeatedly asked for a tracking number despite Poshmark saying to wait up to 48 hours for a tracking number to update. I understand the frustration of not receiving an item by a certain day you need it, but this was not my fault as I shipped the item the very next morning. She would not stop contacting me and calling me a liar and i had to report her for harassment. Then she requests a refund claiming the costume arrived torn in 3 pieces. The buyer clearly tore the costume herself, as I would never sell a costume in that condition.

My other selling experiences have been great. Don't expect to make a fortune if you are new to Poshmark. Months can go buy without any sales, but then again, I only have 23 items in my closet. Just know that you may run into difficult buyers no matter how good of a seller you are.

Date of experience: November 2, 2022
New York
1 review
0 helpful votes
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Louboutin heels
November 2, 2022

I spent over $200 for a pair of heels labeled size 8 on her site. When I got then they were size 38 which when googled is 7-7.5 in EU. Which was exactly how they fit or didn't I should say. When I talked to the person selling them they said Louboutin site says they are consider 8 and sent me a picture, when I went looking I could not find it on their site. Regardless, not being able to return a highly expense product is just unacceptable. I purchased from owners on different shops who have and have always been highly concerned with quality and accuracy of the products they sell. This chick did not care at all that her product was misleading or even offer to take them back as most owners on FB marketplace are more caring than this.

Date of experience: November 1, 2022
Georgia
1 review
0 helpful votes
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STAY FAR FAR AWAY! MR. CHANDRA YOU SHOULD BE ASHAMED OF YOURSELF! THE WORST! I purchased a NEW, not used, COACH HANDBAG which reeked of an awful cheap perfume smell. I immediately requested a return and refund and was DENIED.
The don't care about the consumer being totally ripped off! Why should they? They already have our money!

Date of experience: October 30, 2022
District of Columbia
2 reviews
3 helpful votes
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Terrible experience
October 30, 2022

I purchased a dress from poshmark that arrived horribly damaged. I reported this and requested a refund ( included photos of damage noting that it was a different garment than advertised). They refused to refund saying seller claimed I'd damaged it and since I couldn't prove otherwise, they would not refund - what!? The damage was caused by amateur alterations the the dress - not something it would even be possible for me to have done in the time between receipt and complaint! Sadly, they seem to side with the big sellers ( this person has a poshmark shop or "closet"). Probably thinking they will make more long term profit from the seller than from the buyer

Date of experience: October 29, 2022
Pennsylvania
1 review
0 helpful votes
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Please do yourself a favor. DO NOT BUY FROM POSHMARK.COM. They do not back up a buyer if a damaged item is received. I bought a like new Free People mohair sweater marked a Large. The vendor washed it and it is dryclean only. It is now an extra-extra-small. Poshmark refuses to allow me to return it! Don't don't don't buy on here…you are wide open to getting scammed!

Date of experience: October 28, 2022
Oklahoma
1 review
0 helpful votes
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Return issue
October 26, 2022

I had a bad experience with poshmark, they didn't accept my return and they didn't give me my money back. I hate this company and I don't recommend poshmark to anybody.
Poshmark is a terrible application

Date of experience: October 25, 2022
California
1 review
0 helpful votes
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Ive been reading all the comments in here and ALL OF YOU ARR ABSOLUTELY RIGHT! Totally agreed on all your posts. Poshmark is a SCAM! This platfrom sucks. They don't know how to take care both of the sellers and buyers. Well more of the seller side. It sucks to think that they just judge your listing right away without checking it first. Completely UNFAIR TREATMENT! Never be selling on this SITE! I hope this selling site get closed. Lol anyway, enough of this ranting. Just wouldn't recommend this site for selling and buying stuff!

Date of experience: October 25, 2022
Ohio
1 review
0 helpful votes
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I saw an effie dress that I really liked. I have a good collection of effie dresses. This one I did not have. The seller mentioned that the dress lacked the belt. I was fine with that, I have several solid color belts that I thought I could use. Well, so I went ahead and ordered the dress. It arrived within 4 or 5 days. Well, it was balled up in a lump, but I thought I would wash it and iron it and things would be fine. Then I inspected the garment. It had an about 1/2 inch hole in the back and a run in the jersey material. So much for only a belt missing. Of course, I wanted to return it. Turns out that you are supposed to attach a picture of the defect before you get a return envelope. My pic was in JPG format but it would not upload. So I am going back and forth with customer service. I am a very unhappy Poshmark customer.

Date of experience: October 24, 2022
Colorado
1 review
0 helpful votes
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Damaged cups
October 23, 2022

I have bought two freezer mugs both were damaged. Trying to get a refund is not been met with customer in mind. Sent photos but still have not received a response from the company.
Disappointed in the product and the lack of customer Service.

Date of experience: October 23, 2022
New Jersey
4 reviews
3 helpful votes
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Buyers BEWARE: According to poshmark support, a poshmark seller does not have to honor an agreed upon offer price. Sellers are allowed to accept an offer, refuse shipping the item, and in 7 days after payment has been made, poshmark will conveniently cancel the order. Then the seller is approved to immediately repost a copy of the exact same listing and increase the listing price to their discretion with no repercussion. Poshmark support refuses to even look into these sort of matters. Thank you Peter!

Date of experience: October 22, 2022
New Jersey
1 review
0 helpful votes
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Bad Experience
October 22, 2022

I made several attempts to contact customer support without success. I received a standard email without follow up or resolve. I would not recommend shopping on this website until this company improves its customer service.

Date of experience: October 21, 2022
Michigan
1 review
0 helpful votes
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Poshmark is the best.
October 20, 2022

Poshmark is one of the best social marketplaces I have ever registered in. Anytime I had an issue they helped me kindly. They do care about the people and they support you for your products. Just register now to see if I'm telling you the truth.

Date of experience: October 20, 2022
California
1 review
0 helpful votes
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I bought a Pendleton shirt. It was listed as a large. I have 5 Pendleton shirts in my closet. They are all L in size. They all fit me fine. When I got this shirt through Poshmark sold by coralvermouth it did not fit properly. The sleeves were too short. They would not refund my money or allow me to return the shirt. They said that since the label said it was a large the fit issue was my problem.

Stay as far away from this company as you can. If you do decide to buy from them make sure to stay away from the seller coralvermouth!

Date of experience: October 17, 2022
California
1 review
6 helpful votes
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Awful
October 17, 2022

Buyer beware! This site is awful! I've purchased 4 different items and None of them looked like the picture or explanation! One seller said "Sorry for the oversight" Seriously! The item was dirty, worn beyond belief, dog hair and stunk! And she said it was an oversight! BEWARE

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Date of experience: October 17, 2022
California
1 review
0 helpful votes
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Horrible, horrible experience! I lost a number of sales because they wouldn't correct something. This went on for over 2 weeks with me receiving the same idiot canned response. Is their "Support Center" in another country or are there no real people manning their Support Center? When I went to their official website to seek assistance, I got some person who said she handles "people like me" Umh! People with legitimate complaints and requests for support. What arrogant people. The actual selling website has a section for deleting your account. DON'T BELIEVE IT. It took over a week of requesting them numerous times to delete the account. I couldn't even get mailing labels from them to ship out sold items. I recommend that if you are considering selling on Poshmark, worry about: (1). Where your personal information is going (the company is being sold to a foreign internet company), (2) you won't get a a real person or be able to find a contact phone number, they pushed me off to a company that handles their complaints BUT you have to pay for this service, and (3) it's next to impossible to delete your account as a result of their HORRIBLE customer service. If I could have rated them less than a "0", I would have. Everyone I know who has either purchased or sold on Poshmark has experienced frustration and they feel incompetence on the part of Poshmark. No wonder it's being sold!

Date of experience: October 17, 2022
Massachusetts
1 review
0 helpful votes
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I am a seller and buyer of poshmark have been loving the app for about 5 or 6 months months and have had some hiccups along the way The problem is is there's no customer service support there's nobody to contact for resolution so you're just s*** out of luck and talking to a robot There's a lot of good sellers and a lot of good buyers however if there is an issue It's definitely A difficult resolution That will most likely disappoint you I would recommend that if you have anything that's worth selling not selling not to sell it on poshmark save that for item items that you can ensure or with the selling app or Go to your local pawn stores and buy back clothes stores There's so many ways people can scam you on poshmark

Date of experience: October 17, 2022
North Carolina
1 review
0 helpful votes
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Canceled purchase
October 16, 2022

I paid for a handbag and a week later purchase was canceled stating owner no longer has item. But the next day I saw same handbag, at a higher price, from same seller.

Date of experience: October 16, 2022