Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Poshmark

Poshmark

1.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Poshmark?
grey stargrey stargrey stargrey stargrey star

Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Massachusetts
1 review
14 helpful votes
Follow Steven L.
Unfollow Steven L.
Share Review
Report Review

My daughter ordered some items in December. When the package finally arrived, it was the wrong stuff. After a week of trying to get it resolved, were told two orders got crossed. We received mailing label to forward the package we got and were told the person who had our stuff got a label and would forward it too. We sent the package we had but still haven't seen our package and it's March. Last week we did receive a package from a different seller with more stuff we didn't order. And inside was a note to a different girl. How would this seller have a label with my daughter's name and doesn't she check the name of who she is mailing to with the order or the note she put inside? There's a reason I don't do business with 12 year olds!

Date of experience: March 1, 2015
Illinois
1 review
17 helpful votes
Follow Robin J.
Unfollow Robin J.
Share Review
Report Review

Buyer Beware
February 27, 2015

Purchased a cute pair of rain boots. When I received them I tried them on and they ran small. I was told the seller did not false advertise and I was stuck with them because I should have known they run small. Hmm maybe I should have ordered a Crystal Ball First! Will Never use site Again!

Date of experience: February 26, 2015
Nebraska
1 review
14 helpful votes
Follow Camila L.
Unfollow Camila L.
Share Review
Report Review

STAY AWAY 2
February 19, 2015

I had a horrible experience with the customer service at Poshmark.com. They claimed that I did not ask any questions about the item when the seller posted a wrong picture online (deceitful). They will ignore the customer. Stay way, not worth it!

Date of experience: February 18, 2015
Maryland
10 reviews
54 helpful votes
Follow Katrina C.
Unfollow Katrina C.
Share Review
Report Review

I had several good purchases from Poshmark but now have had two bad experiences that really tarnish my opinion of the site. One was a purchase that the seller never sent, the other was a purchase cancelled by the seller for no reason but "other" (yes, that is an option - ridiculous!) Fine, the site refunded. But there is no public negative feedback so that I can warn others that these sellers are unreliable. My items are still showing up in these sellers' closets as "sold", making them look good, but they weren't truly sold and the sellers aren't good. Until they develop a public feedback system that includes justified negatives, I will stick with eBay. Poshmark is too much of a gamble, and lets bad sellers stay to possibly mislead others.

Date of experience: February 13, 2015
California
1 review
1 helpful vote
Follow Nakita A.
Unfollow Nakita A.
Share Review
Report Review

I have had wonderful experiences on poshmark and the parties are fabulous. My first purchase was ok. I ordered 6pks of Marley braids and the seller kept bs-ing about shipping them. So I contacted poshmark and they said give her three days and I did... she kept giving me excuses. Poshmark sent my refund with shipping. They were prompt and efficient. I hope my next purchase will go as smooth as my recent one.

Date of experience: February 12, 2015
Washington
1 review
3 helpful votes
Follow Erica C.
Unfollow Erica C.
Share Review
Report Review

I have been on Poshmark for 3 years, and I can tell you that some individuals on Poshmark will try to take advantage of the people who price their items for a cheap price then go on eBay or another reselling app to "flip" the item. Moreover, I have had people buy my items then attempt to flaw the item or return it if it was deemed "un-resellable." They deem items un-resellable if it wasn't an item on trend or the resale value was low. Basically, if these resellers cannot make a profit off your item, they will attempt to do all sorts of return and stuff. Therefore, make sure that you thoughtfully write your listings with utmost transparency. I am just a bit disappointed that Poshmark allows these types of customers on here. Some of these resellers even dare to resell your items on Poshmark for a way higher price. It has really became a sourcing tool for resellers and not so much for customers to actually wear & enjoy clothing. I hope with the increase in shipping that it will perhaps deter resellers away from using this as a source of their inventory. My hope is that people will actually enjoy their purchases rather use them for profit.

Date of experience: February 10, 2015
Illinois
1 review
13 helpful votes
Follow Tracey C.
Unfollow Tracey C.
Share Review
Report Review

Been on poshmark for months with no sell. Now I can't get into any parties. Guess I'm not good enough for the stuck up socialites.

Date of experience: January 29, 2015
Georgia
9 reviews
43 helpful votes
Follow Stephanie H.
Unfollow Stephanie H.
Share Review
Report Review

Posh party
January 29, 2015

They have parties and sometimes I'll try to join if I have an item the party is held for. Sometimes they tell me my item isn't eligible. I email "customer support" asking why that's happening, I get a form email saying they'll get back with me in a few days. Well, that's REAL helpful... Anyone who is giving this site more than 1 star either hasn't been on long enough, or hasn't needed customer support at all. I buy//sell on about 6 or 7 other sites, and they ALL have a phone # you can call to speak to a real person. Posh has total control over whatever payment you registered at the start. Ive gotten some good deals, but balanced with the selling problems, lack of customer support, too much "offering" a LOT less for my item, and too much "sharing" and "liking" without sales, the other sites are 100% better than this one. And they do take more money than most. On the other sites I do my own shipping and a lightweight item saves the customer a lot. What is happening with the extra $$? I'm assuming the post office refunds them overages. That's probably a lot of money. Look their corporate office up online. It says it's a great place to work. I'm sure it is!

Date of experience: January 28, 2015
Alabama
1 review
20 helpful votes
Follow N R.
Unfollow N R.
Share Review
Report Review

At first it was a great way to sell, and buy things. But... as I stayed glued to my phone working what I felt was a full time job, sharing, sharing, and sharing again, trying to keep up with the Host Parties, blah, blah, the only people who are suggested users or do really well are the well-to-do. Their items are Host Picks, not yours! Their chosen as a Suggested User, not you. Some of these women are petty, holier-than-thou better than you and are quick to point out your mess ups and downfall. I got tired of the sharing to receive nothing. I worked my butt off keeping up with who shared what and how many of my things they shared so I would go and share theirs. And on and on and on. It's exhausting and exasperating. I deleted all of my items and deleted my Poshmark account. If you want women or girls to offer you cheap prices for your stuff, or either rich stuck up bit*ches to laugh at you, try Poshmark. Where you work your a** off for nothing. Poshmark sucks! I won't ever use it again. I will discourage any of my friends from using it as well.

Date of experience: January 28, 2015
West Virginia
2 reviews
3 helpful votes
Follow Bella C.
Unfollow Bella C.
Share Review
Report Review

Get the Poshmark app and use referral code; BMSYH to get $5 credit!

I personally like Poshmark. I have made on purchase so far and before purchasing I asked the seller when she'd be able to ship, she shipped the next day. I also checked her sold listings too see if anyone commented about receiving and they did, I think it's a good idea to check the person out before purchasing. Also I checked out Poshmarks Protection information and they don't let your funds go to the person til you receive your item(s).

I was super excited when I found this rare Brandy Melville dress for only $15! I've seen alot of great deals on there.

I will definitely purchase from Poshmark again and I've even been thinking about selling on there.

Date of experience: January 25, 2015
Kentucky
1 review
16 helpful votes
Follow Patty L.
Unfollow Patty L.
Share Review
Report Review

Thinking about trying Poshmark? Don't DO IT! I did not get what I ordered. The site claims you will not pay until you receive your item. LIes all Lies! It is a scam. The charge came out of my bank account the day after placing the order. And I waited and waited and never received the boots I was so excited I had found online. The boots I ordered for my mother for Christmas. And the worse part is the hassle of trying to get someone from Poshmark to help respond, or even make me feel like anyone cares. Never ever again YOU SUCK poshmark!

Date of experience: January 22, 2015
Wisconsin
6 reviews
5 helpful votes
Follow Julia P.
Unfollow Julia P.
Share Review
Report Review

Update: 3/12/15

I've now made a few sales and purchases on Poshmark, and for the most part, it has been a positive experience.

As a seller, the platform is incredibly easy to use - I print out a label, wrap the item, place it in free Priority Mail packaging at the post office, and away it goes. The site can be a time suck though: getting publicity for your items requires a lot of sharing, following, and activity on the site, so it might not be the best for somebody who wants to simply post items and wait for them to sell.

As a buyer, the items I've received have been great! Active sellers tend to respond and ship quickly.

I've discovered that there are a lot of abandoned closets on the site - so items appear to be for sale, but in fact, the sellers have lost interest or sold the items elsewhere. While Poshmark has been very good about prompt refunds for items that have not shipped, it might be better if there were a way to automatically delete closets that have had no activity in months.

I want to like Poshmark... I really, really do.

As a buyer, I still haven't successfully purchased anything through Poshmark. Still, I'm giving them three stars because the platform has a built-in feature that allows you to cancel after 7 days, and they've been prompt about refunding my money.

I also like the platform for selling: it's great for people like me who are too lazy to use ebay and don't necessarily need the money ASAP, but would still like to make a few bucks on nice clothes that don't get worn as much as they should.

More than anything, I like seeing what people post on Poshmark. Fashion isn't big where I live, and I like to see what people are up to!

Date of experience: January 1, 2015
Minnesota
9 reviews
37 helpful votes
Follow Sandi N.
Unfollow Sandi N.
Share Review
Report Review

***update 10/20/15. I must be insane, i keep going back. There can be great items on here. Just message the buyer to make sure they're active! Advice I need to take each and every time. Another flaw is that you can't tell what year an item was listed. If the current month is October and the listing date shows October, the item you want may have been listed last year and the PM account my now be abandoned. This has happened to me. For some reason the shipping (the post office end, not seller) is extremely slow. Reminds me of the old Parcel Post service*** I tried buying on poshmark as an ebay alternative and addition to threadflip. It hasn't worked for me. 1st, sellers get 7 days to ship! That's way too long. Over a couple months I've tried to buy 5 items. Only 1 seller shipped, the rest were finally cancelled. Still waiting on a coat to ship that I ordered 6 days ago I understand it's supposed to be fast paced, but the pictures are bad, if u get more than 1 and u rarely get a description--never buy w/o a description. I don't have time to go back and forth for more pics or measurements. I'm guessing sellers sign up, get no business, and forget to check in. It takes a few days for Posh customer service to get back to you, growing pains I guess. Shipping cost is reasonable tho, nowhere else can I ship heavy items for $4.99

Date of experience: December 29, 2014
Minnesota
2 reviews
21 helpful votes
Follow Arianne D.
Unfollow Arianne D.
Share Review
Report Review

At first I absolutely LOVED this site, but nearly everyone on there is trying to scam you. It is not an efficient way to make money, and a lot of people try using this site as their own business. Also, buyers are very cheap and go above and beyond to pinch every penny they can. Most people are very rude.

Date of experience: December 16, 2014
GB
2 reviews
18 helpful votes
Follow shy t.
Unfollow shy t.
Share Review
Report Review

I purchased an item over a week ago, poshma r k has been non existent in helping I just keep getting the same response as it were copied and pasted. It's been over a week seller has yet to send my item or cancelled my purchase so I can receive a refund! Poshmart keep delaying it in hopes I'm assuming the seller will ship it! It's too close to Christmas for me to try and scrape more money to recoupe my loss. Soon as I get my money back I will never again visit this site. I work hard for my money and support 4 children I'm an honest buyer and why allow such foolery to continue. The seller still has items for sale with no repracussion for her actions. I'll stick to ebay and paypal!

Date of experience: December 5, 2014
Virginia
1 review
10 helpful votes
Follow Dana B.
Unfollow Dana B.
Share Review
Report Review

Had high hopes for Poshmark, but can only describe it as exasperating. Sellers don't reply to questions & don't include item information with the pics. Not worth wasting time trying to buy on Poshmark.

Date of experience: November 15, 2014
Rhode Island
3 reviews
32 helpful votes
Follow Jen A.
Unfollow Jen A.
Share Review
Report Review

Ahhh
November 5, 2014

Ahhh. If you are comfortable selling your brand new with tags Michael Kors bag for $40, then this site is for you! Even better, how about you trade your new Michael Kors handbag for... NOTHING. The other person doesn't send you the item you agreed to trade. While Poshmark discourages this, it is allowed to happen.

When I first found the site, I liked it. Today, it seems like a bunch of teenagers trying to trade their junk for your designer items or buy your designer items for 5% of their value.
No thanks.

The site is not very user friendly. You are not able to list with your computer. It is strictly app based with I find very inconvenient. If you want others to see your items, you have to manually share each. Individual. Listing. My fingers would throb when I was finished.

Customer service is fast and efficient and very good about refunding when you receive an item that is not as described. I've found some great deals and only had a couple of bad experiences buying.

Poshmark takes me back to high school. The "popular" kids get all the attention. Host all the parties, choose host pics. In other words, decide whose listings get special exposure.

Selling is not worth your time unless you are really hard up for cash and don't mind selling your items at values that are much, much lower than you'd receive at a consignment shop. After all the work to list and share, it's just not worth it. I've noticed they are making some changes so I will stick around a bit longer and see if it gets better.

Buying: You can find great deals but be careful, replicas are everywhere. Do your homework. My first purchase was a 100% authentic coach bag that the seller purchased herself from Coach. I didn't even have to take it completely out of the box to know it was fake... and a badddd bad fake. Posh was great about letting me return it though.

Date of experience: November 5, 2014
California
1 review
15 helpful votes
Follow Fickle T.
Unfollow Fickle T.
Share Review
Report Review

Stay away
November 5, 2014

Stay away. They will not reply when you ask for support, buyers will keep your money and your items and Poshmark will not even try to help. Poshmark is only eager to collect their 20% commission. Underage buyers and sellersa allowed

Date of experience: November 4, 2014
New York
8 reviews
39 helpful votes
Follow polkadotbee b.
Unfollow polkadotbee b.
Share Review
Report Review

20% commission
June 21, 2014

Slow sales. Over the top commission deductions.If you sold $15 theyll take 2.95 instead of 20% whats the difference? 5cents!. Lol. Then $16-up is 20% deductions.The buyer pays for shipping of 5.95 total of 5lb.if you sold more than 5lbs, seller pays the difference. Buyer always ask the impossible low ball you never seen before make you feel that you rather donate it.So if you sold $6 then less 2.95 = 3.05 is yours. Youll drive to post office or take the train in nyc for 2.75 one way. Then you go back and pay again, youll get a total of losing your profit plus paying more.So never sell one item thats not worth selling for. Sell brandnew and in bulk is the only solution but you will wait a thousand year to be sold. I prefer Mercari than this shark poshmark. Although theres a lot of scammers but it depends on what you buying.NO fee. Your payment is not release unless you receive and happy with your item.If you are selling you have an option of shipping it yourself.So goodluck! But i wont never recommend Poshmark

Date of experience: June 21, 2014
New Jersey
11 reviews
27 helpful votes
Follow Lillian R.
Unfollow Lillian R.
Share Review
Report Review

Great site for new or used clothing, jewelry, shoes and accessories! You can get some really great deals on lots of these items.

Date of experience: April 29, 2014