Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Poshmark

Poshmark

1.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Poshmark?
grey stargrey stargrey stargrey stargrey star

Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Texas
1 review
15 helpful votes
Follow Michelle g.
Unfollow Michelle g.
Share Review
Report Review

This company is disgusting... Not only do they not protect the "seller" from faulty claims by the buyer, but they side only with the buyers.

I had a elaborate & lavish closet & a buyer not only low-balled me and I finally conceded but she then turned around and said the "used" backpack wasn't as listed. She had champagne taste on a beer budget & was revolting.

Posh side with her because they're ridiculous.

Seller beware.

Date of experience: November 17, 2015
New York
109 reviews
1121 helpful votes
Follow Alex P.
Unfollow Alex P.
Share Review
Report Review

Not suitable depending
November 17, 2015

I'm not ashamed to admit it but I am a relatively experienced seller on ebay - not for profit, but as a garage sale type of deal. I don't have any volume seller discounts or any of that, but roughly depending on the price range - I always estimate about 15% fees for ebay including seller fees and paypal fees. I have done comparisons by listing items on both Poshmark and ebay and by far, ebay sells faster and yields more profit. Then again, a lot of Poshmark is social based - it encourages you to share other people's items on social media so that they share yours, etc. Poshmark's fee is 20% no matter what, and their shipping is 4.99 (I recall there being a weight limit). It actually whittles down what you make and in many cases, if you are selling light items that fit in first class mail - shipping can be a paltry $2.00 or so if you use ebay's labels. That being said, ebay requires a bit more "effort" - better photos, more listing options and though they have an app now, listings may take more time to set up. I think Poshmark is for people who don't want to spend that much effort to get rid of their stuff, don't really mind how much they get back and want the process to be relatively simple. Having not actually sold any items (mostly due to the very low ball offers I received on top of the fees), I cannot comment on any other aspects.

Date of experience: November 17, 2015
Arkansas
1 review
11 helpful votes
Follow pAM B.
Unfollow pAM B.
Share Review
Report Review

I got a pair of boots that did not fit. I tried to contact Posh several times but they will not respond. Do not buy from them!

Date of experience: November 17, 2015
Washington
1 review
12 helpful votes
Follow Katie H.
Unfollow Katie H.
Share Review
Report Review

I bought a pair of vintage Kate Spade glasses that came with a KS green case... I paid full price 40$, it was accepted. I check back after about a week and it did indeed say that is was sold... It is still shown on her site as sold... I got a note from you a week ago that it is showing that she has not sent it yet. She was out of the country until end of Sept. Please update me,,, I am waiting on them so I can get new glasses made in my prescription... thank you very much, Katie

Date of experience: November 14, 2015
New Jersey
1 review
14 helpful votes
Follow Taryn K.
Unfollow Taryn K.
Share Review
Report Review

Poshmark does not care about the honest serious person that wants to buy and/or sell. They only protect their own $#*!. Many of the women on here cannot afford the designer $#*! they want so they trade. Too much bull$#*! and too little time!

Date of experience: November 14, 2015
Connecticut
1 review
14 helpful votes
Follow George W.
Unfollow George W.
Share Review
Report Review

If you emailed them reporting about being scams that is on there they will literally ignore you. I think the stupid computer is doing all the same respondes that has nothing to do with the reasons you're reporting

Date of experience: November 13, 2015
Pennsylvania
1 review
10 helpful votes
Follow Victoria G.
Unfollow Victoria G.
Share Review
Report Review

A seller shipped something to me after I cancelled the order. Poshmark emailed me a return shipping label, I work a full time job with many other responsibilities and was not able to ship back within the 48 hour time frame they gave me. I packaged the items back to return them and emailed poshmark for a new label. Many days later, they e-mailed me back with a shipping label that would last 24 hours and told me if i did not ship it out within that time frame my privileges would be suspended. I am cancelling my account with them after I ship back the item. I wasn't even able to check the e-mail within their 24 hour time frame.

Date of experience: November 12, 2015
Nevada
1 review
21 helpful votes
Follow Jordan K.
Unfollow Jordan K.
Share Review
Report Review

Anyone on here giving high level of stars is probably one of the Poshmark staff trying to keep the website in business.

Jordin B who left a review on here has absolutely NO idea what she is talking about. Sellers who are honest, hardworking and ethical are NOT rewarded for this behavior.

Jordin B apparently likes to play the game of the seller marking up the price and then getting them down so they feel like they are getting a good deal? Jordin is being scammed if that is what she is doing. Marking up the price higher than you want so someone can feel like they have "bartered" you down is such a joke and a waste of time.

I list my products at far below what they are worth and I still get people trying to get me to go lower? Buyers don't even think about the fact that sellers deserve to get a fair price and not be ripped off by someone who is driven by greed.

Sellers are abused by buyers and Poshmark allows it. Just read all the reviews on here and on "pissed off" website to see how many sellers have been scammed by buyers who lowball them until they get them down on the price and then damage their items so they can either keep them or get a refund.

This just happened to me again and this time it was by a buyer named: lilli1982 who harassed me with lowball offers saying she "really wanted the boots." She then wanted me to lower the listing price so she could get reduced shipping and is now claiming the boots are so damaged they are not wearable? I am a 5 star rated seller, why would I just now decide to send out a pair of unwearable boots? Are you serious? There were 4 photos and I answered every question that was asked and Poshmark already approved the return without even hearing from me or seeing the boots.

Date of experience: November 11, 2015
Michigan
2 reviews
27 helpful votes
Follow MaryAnn P.
Unfollow MaryAnn P.
Share Review
Report Review

Sold a few things on posh Mark without a hitch. Very recently, a member wanted to trade a Tory Burch bag for a Louis Vuitton, I usually don't do trades and I wasn't that interested. But she persisted so I said OK. I sent her my Tory Burch bag and now I have no LV bag or anything else from her she won't communicate with me or anything. Have sent three emails to posh Mark and so far absolutely nothing!

Date of experience: November 10, 2015
Louisiana
1 review
15 helpful votes
Follow m t.
Unfollow m t.
Share Review
Report Review

Take long time to sell
November 6, 2015

Take very long time to sell, a lot of low baller, I mean LOTS! 20% cut is ridiculous.

Date of experience: November 6, 2015
Texas
1 review
19 helpful votes
Follow Teri T.
Unfollow Teri T.
Share Review
Report Review

HELP!
November 6, 2015

Trying to speak to someone or get phone to poshmark. They sent me a very used piece of clothing when I purchased NEW. I'm sure this can be corrected but what is phone number

Date of experience: November 5, 2015
New Jersey
1 review
12 helpful votes
Follow Rhesa H.
Unfollow Rhesa H.
Share Review
Report Review

Careful who you sell to!
November 6, 2015

I've been using Poshmark for a few months now, and so far I'm moderately impressed. I have had pretty good business and have found some really great deals! However, I have had two customers that have given me a great deal of trouble. First, one buyer commented on an item I had listed and asked for so much information. I did my best to answer everything as they were blowing up my comments section! Most of the stuff they wanted to know was in my item description. They must have not seen it... (it's directly below the pictures of the items!) Anyway, after I answered all her questions, she bought the item. I happily printed out the shipping label and was going to ship it the next day. Literally, a day later, she cancelled the purchase saying it was "an accidental purchase". By this time, she would have had to enter her card info and shipping info, everything! I think there should be a time limit before a buyer can cancel a purchase. It was very frustrating. What if I had sent out the item already? I would loose money and she keep the item. My second customer did the same thing, except she actually received my items and filed a complaint that it wasn't as described, and wanted a full refund! Luckily I didn't have to pay for return shipping, but seriously, all the information was correct on the item. I don't know if they misunderstood the details, but regardless, it was correct information! Bottom line: careful who you sell to! Those that offer significantly less than your listing price are not to be trusted! They are looking to pull a scam.

Date of experience: November 4, 2015
California
1 review
1 helpful vote
Follow Hailey L.
Unfollow Hailey L.
Share Review
Report Review

I'm in love!
October 31, 2015

I wasn't a fan at first... It takes a little while to get the hang of it. But once you get familiar, your addicted. Iv never seen such great deals! I will have the wardrobe beyond my wildest dreams soon! No joke!

Date of experience: October 31, 2015
Florida
1 review
3 helpful votes
Follow Gabrielle B.
Unfollow Gabrielle B.
Share Review
Report Review

Love it!
October 28, 2015

I've been on Poshmark for almost a month and I love buying and selling. Just be cautious on who you sell to and do some research on their page before you buy or sell. I've only had one problem with a buyer. I sold a Columbia jacket but didn't say it was fleece and when they received it they gave me one star and said the item was not as described. I also accidentally switched labels for shipment and Poshmark handled it completely! I didn't have to worry about it :)

Date of experience: October 27, 2015
Florida
1 review
6 helpful votes
Follow Virginia M.
Unfollow Virginia M.
Share Review
Report Review

Social club
October 28, 2015

Why so long to sell an item... more like a social club

Date of experience: October 27, 2015
Ohio
3 reviews
12 helpful votes
Follow Monica B.
Unfollow Monica B.
Share Review
Report Review

*$10 Poshmark credit when you sign-up with code BRJIR* (for a limited time)

Been on Poshmark for nearly a year and I love it! It's so easy to buy and sell right from your phone. I've found some great deals and most of my interactions have been positive. Try it - you'll love Poshmark as well :)

Date of experience: October 25, 2015
Connecticut
1 review
37 helpful votes
Follow Pearl F.
Unfollow Pearl F.
Share Review
Report Review

I recently had an issue (10. 21. 15). I have been selling items from my storage unit. I sold a new without tags blazer from Jcrew to a buyer with whom I had had regular communication regarding the item.

She received the item and reported it as "not as described". Poshmark informed me that the buyer had sent pictures of as evidence of whatever was "not as described". Then when the case was closed, Poshmark informed me that the item "had an odor". How was that determined from a picture?!

All of the items I am currently selling are from my SEALED wardrobe box in an air-conditioned facility. In the past two weeks, I have sold items from said storage without any problem, I even received 2 -5 star ratings.

There is absolutely no seller protection and these ridiculous buyers get away with purchasing an item, wearing it for one day [ NOTE THE THREE DAY WAIT BEFORE THE SELLER GETS THEIR MONEY] and then returning it for a full refund! Its absolutely ridiculous.

On another occasion, there have been two, the buyer returned an item because she said it was "not as described" and then provided pictures of a torn dress! I didn't mail out a torn dress but I sure received a torn dress back which I then had to pay to get fixed and then resell on EBAY.

Poshmark protects its buyers, but its the sellers that are giving them money and we should be protected from scammers and liers!

NOTE: I have been selling items on Ebay hassle free since 2005. I have received one negative feedback in 10 years and that was because I shipped an item late.

Date of experience: October 21, 2015
Maryland
1 review
22 helpful votes
Follow Elise W.
Unfollow Elise W.
Share Review
Report Review

So far not so happy...
October 20, 2015

Bought 3 items 2 weeks ago from 3 different sellers, got a confirmation email saying they would ship in 2-5 days and I would get s shipment email. It's been 14 days and none of the sellers have sent any of my stuff, I don't want to cancel because I really want the items. Sellers on the site aren't reliable, even though you buy the items it's not guaranteed you will get it

Date of experience: October 19, 2015
Colorado
1 review
14 helpful votes
Follow monique g.
Unfollow monique g.
Share Review
Report Review

I try several time to get this taking care and their customer service sucks. Not even a e-mail reply. One of the sellers must got my credit card number and made a sale to some shorts for $ 50.00 plus tax that I never authorize. My advice be careful.

Date of experience: October 17, 2015
New York
3 reviews
18 helpful votes
Follow Patrick E.
Unfollow Patrick E.
Share Review
Report Review

This company is ran by individuals who could careless if you receive your funds from a sale and are even more careless about responding to any concerns you may have about any purchases you've made. There is little to no protection to buyers and sellers and absolutely no care for customer service. Stay away from doing any business with Poshmark if you value your hard earned money.

Date of experience: October 15, 2015