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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

New Jersey
6 reviews
7 helpful votes
Follow Margaret U.
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Bought a bracelet, and the pictures made it look like the stones were much bigger than they really are. I contacted customer service and they wouldn't refund me. They said I should have asked for exact measurements before ordering. I wouldn't order from them again, because I never had customer service be of such little assistance before.

Date of experience: July 25, 2016
California
2 reviews
16 helpful votes
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I am a high-rated seller through posh with over 2000 followers, 100 sales, and over $1000 worth of sales and Poshmark decided they wanted to restrict my account for something I was never aware of. Everyone on this site offers to sell cheaper on other websites because of their incredibly high fees and unjust profits they take out of your sales. Not knowing this was "against Posh policy" I did the same as everyone else. I NEVER received a warning (although they claimed I did) and wasn't even aware that this was a rule on Poshmark. Thus, they have restricted my account and made it HELL trying to get it back. They want me to send them a DRIVERS LICENSE with all my personal information just to have my account unrestricted...? Totally unrelated and unnecessary. Side note, if you try to contact them they either never respond to you or your issues don't get resolved until a MONTH later. I used to recommend this app to friends and followers of my blog but NEVER again. I'm now preaching to everyone I know to NEVER use this site and use Depop, Mercari, ANYTHING before Posh.

Date of experience: July 22, 2016
Illinois
2 reviews
14 helpful votes
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Scam city
July 22, 2016

This website is full of scammers. There are sellers in this site buying wholesale cheap crap from
China and are selling for 95% up! Just to inform
You, if a seller has too many of the same listing in different sizes and various things, please know that they only paid $1 for the item. I have discovered the apps they use and figured out that's how they had so many listings. Many of them claim that their items are from a "boutique" or "handmade" please keep in mind there not. Beware! Never pay an expensive price for anyone who has a wholesale and listings of the same item.

Date of experience: July 21, 2016
California
11 reviews
23 helpful votes
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Un fair
July 15, 2016

I was a buyer on posh bought a coach wallet had a tiny hole they failed to do anything I'm assuming because the seller was making them a lot of loot. So I became a seller I have Chanel items, pink Victoria secret socks, shorts tees. And more I was selling my items very low to get buyers to start off so almost 2 months of selling I had 5 star ratings top seller about 100 listings made over 800$ but posh took 20% that is a lot but hey it was helping clean my closet so reading rules one of them is you can't sell replicas because it's disrespectful to the designers I've seen so many replicas omg I seen this one person selling a Chanel blanket for 300$ but seen it on ioffer for 27$ omg ok fine make some money but to burn someone for that much is not right so I reported it and they send there generated emails saying rest assure were on it thx for keeping posh safe blah blah so I kept seeing things I'm just a honest person I reported it and how does posh repay me they deleted my account for the following reasons you can't sell lotions or bath & bodyworks items I'm like that don't make sense so I did research on posh found people selling the same items but used so that's my story if anyone has money to spend on a fake Chanel item way over priced then this sight is for you. And know I'm not jealous of what so who ever leaves me a ignorant comment you can shouve it.

Date of experience: July 15, 2016
New Jersey
1 review
5 helpful votes
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Unfulfilled Orders
July 13, 2016

Out of the first 4 orders I placed, only 1 was actually ever fulfilled, and that was 3 weeks later. I eventually cancelled the other 3. What a waste.

Date of experience: July 12, 2016
New Mexico
5 reviews
7 helpful votes
Follow Rebecca E.
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Bought a brass purse and seller shipped it in a flimsy envelope with only tissue paper... no packing whatsover. Of course the post office bounced it around... now the clasp doesn't match up to the catch. Contacted Poshmark, sent pics... not good enough for them. They wanted detailed pics but the ones that I sent clearly show the problem. Done with them! What a farce! Don't buy from their site... they have no concept of the difference between a leather and a metal purse.

Date of experience: July 12, 2016
Georgia
1 review
11 helpful votes
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Tons of fakes
July 12, 2016

So, i am looking at these bags all over this site. Most of them are fakes. I love designer bags and I study how they are made. Some of the site's are ridiculous. Regular Joe's ( you can see their photo) claiming they have all this designer clothing they have never worn. Women who can afford a 100,000 dollars worth of authentic Prada, Gucci, and Louis Vuitton are not sitting around selling on Postmark. Wake up! People actually buy these. Then you have people who have a couple of items of Louis or Chanel. Yet everything else they have sold is Aeropostle, J Crew, and Kate Spade. It just makes no sense! This website is totally fake... ridiculous claims. I am about to purchase a Louis and I am going to the store. I would rather spend that kind of money on the real thing instead of getting a fake!

Date of experience: July 11, 2016
New York
106 reviews
432 helpful votes
Follow Janet T.
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I sell on this website but never bought and don't plan to. I use Poshmark along eBay to give my listings more exposure, in order to clear my inventory faster. I gave this platform several chances in the past, but sold absolutely nothing, and only had beggars, lowballs and trade requests. I gave it a chance again, and this time, I did make sales. I give extremely accurate detailed descriptions of my items including when I got it, why I don't want it, down to measurements of it to even listing the materials.

I had all 5 star reviews up until recently where one buyer gave me 3 stars and said the item isn't a medium, despite the tag on the pants saying Medium, AND I gave waist, hip, thigh and inseam measurements. She actually had the item for three weeks before she gave me this poor rating. She also said my description was poor, but when I went on her page, NONE of her 180 listings showed ANY sort of specific details on her items.

Another buyer purchased my item without contacting me in ANY way, but gave me a 2 star review saying my communication could've been better. What? While the star reviews aren't public, it's just disturbing and annoying that people say the dumbest things with absolutely no way to counter or defend myself.

Some buyers are the worst and they are consistently spiteful. I end up having to block and decline people all day. On top of that, 20% fee commission to Poshmark is outrageous, along with $6 shipping. Neither the buyer or seller are benefiting from this!

If you don't like the price of the item, make an offer. If you're declined, then forget it. Don't buy it. If you don't like that the seller doesn't offer detailed descriptions, just don't buy it. Read all descriptions carefully and ask questions. No response from seller? Don't buy it. This advice could save so much trouble.

Once I'm done selling all my unwanted stuff, I would never use this platform again. I rather use eBay because at least people there READ descriptions before purchasing. And I have 100s of transactions on eBay with not a single neutral or negative feedback. I can't believe Poshmark allows a buyer to leave a bad rating over something that was their own fault.

Date of experience: July 10, 2016
Ohio
1 review
11 helpful votes
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Did you ever see that gif where it shows the most annoying things on the Internet? Well a top pick was when you start getting a dump load of stupid emails from a site you barely ever use-the kicker being that to opt out of every email type completely, you have to sign into your account. By this point you probably don't remember your screen name or password, or they forced you to make a password with certain specs like a number and a symbol. So those of us who keep the same, simple password for garbage sites like this can't remember after multiple login attempts. They also have a genius capcha system where you have to look through photos to find ones that have a similar theme. This is every time you mess up your password or username. After attempt 5 you just give up and hope the opt out choice at the bottom of their last email worked for all types of emails. Which it does not. It's truly ironic though; this variety of imbecile marketing usually backfires as customers like me become so infuriated with the system altogether that they just want to delete the entire site out of their lives. This is where I'm at right now.

Oh also: the 12 year old dumb asses who sell their wrinkly old "designer" trash dresses think that a name brand means they're gonna get paid. I don't care what brand the item is, if it looks like you wore it to a college frat party and probably tried to scrub the cum stains out of it, I ain't buyin it. DONE.

Date of experience: July 10, 2016
Jamaica
1 review
18 helpful votes
Follow Renesh B.
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I'm new to this whole poshmark site, and thus far i've ordered 3 things. Sadly, my third purchase was $169.95 for a watch that was advertised as new, never worn, no scratches. The photos that were uploaded were very strategically taken to make the item look as new as possible. I was so adamant to find out the condition of the item so i questioned the seller about the bracelet of the watch and she confirmed that it was new and never worn. On receiving this watch in the mail, IT WAS OLD, WORN, TATTERED. I had not known that i was expected to open a case 3 days after i received the item. It had been sitting at my house for a few days before i got home from vacation. I contacted poshmark customer service via email, BECAUSE THEY DONT HAVE A PHONE LINE LOL, and the rep told me that they will give me $35 poshmark credit? ARE YOU KIDDING? I received a misrepresented item, that was in terrible condition and poshmark wanted to give me $35 in credit for a $169.95 purchase. DO NOT WASTE YOUR TIME SHOPPING HERE. EBAY SEEMS TO HAVE A WAY BETTER POLICY. ON TOP OF ALL THIS DRAMA WITH POSHMARK, THE SELLER admitted the she was selling this item for a friend, so how on earth would she be 100% sure about its condition. TERRIBLE seller, quite rude and not willing to take responsibility for misrepresenting the item or the erroneous listing. I HATE THIS COMPANY. STEER CLEAR.

Date of experience: July 8, 2016
Florida
1 review
5 helpful votes
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AMAZING APP
July 8, 2016

This app is amazing for both selling and buying. I've made almost 300 dollars in two months without even having to leave my house! It's more work than ebay and requires more interaction among potential buyers through sharing, commenting, and accepting/counter offering offers. But, it's so worth it. If you're selling ALWAYS show what damages your items have. If you're buying, buy from trusted sources by looking at their rating and lovenotes.

Date of experience: July 7, 2016
Georgia
1 review
4 helpful votes
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Love POSHMARK!
July 2, 2016

I have been on Poshmark less than a month and have already made over $450 selling my old clothes on the app! It's so easy to use! I love it! Also I have made quite a few purchases too as there are tons of great deals on there! Please use my referral code NGZUX when you sign up and you will get a $5 credit towards your first purchase! Thanks! :)

Date of experience: July 1, 2016
Mississippi
1 review
18 helpful votes
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Mercari is Better
June 29, 2016

Poshmark charges more than Mercari and you can sell more than female clothing on Merc. The customer service for Poshmark is beyond low class. They are scammers and con artists. Mercari app is a million times better.

Date of experience: June 29, 2016
Virginia
1 review
19 helpful votes
Follow Colleen D.
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As a seller, I'm so disappointed in this site. I get a lot of likes and shares on my items, but the only offer so far was at 25% of my listing price! I could hardly believe it! I had already discounted the item for the Weekend Closet Clearout and then somebody tries to lowball me with a ridiculous offer! I also get questions about whether an item is authentic or not. I answer all of the inquires with "Yes... it's authentic." but really? If the site has such a bad reputation for allowing sellers to scam buyers, then why are people shopping there? In the meantime, I had four sales on TRADESY without so much as one email offering less than I was asking, or questioning the authenticity. Poshmark seems more like a site for young girls that are buying and selling $5 t-shirts and $10 jeans, than for sellers who are offering quality handbags in the secondary market. Total waste of time and effort.

Date of experience: June 27, 2016
New York
1 review
40 helpful votes
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Scam
June 24, 2016

My very first sale on this app was a MK bag and wallet. I paid 395 for the purse and 198 for the wallet, And sold it to a lady on there poshmark name K *******@kdv. She bought the purse said it looked nothing like the pictures which was absoulte lie. And returned a whole different purse, and now I don't have the money which I really need or my purse! I have been contacting them for days and they have not responded at all! I literally cried because this is not right, first time selling something and I get scammed. So I'm going to continue to fight for this even if it means I have to go to court

Date of experience: June 24, 2016
Washington
1 review
22 helpful votes
Follow Serena M.
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There's nothing positive about being a seller on Poshmark. The shipping is $5.95 regardless of the item, and that money goes straight into the website's pocket. Buyers give dirt-cheap offers and waste your time by asking questions in the comments that are given in the description, most often with no payoff whatsoever.

Not only that, but the visibility of your items is determined by how often you participate on the community by sharing other people's closets and following more people than you can even keep track of. Within an hour of opening my account, at least 30 people--obviously robots--were 'following' me. That's how they keep people addicted to their site and distracted by how terrible its set up is. Poshmark is a lot like Facebook in that it all comes down to how popular you are. Poshmark tries to be a community but really is just a timesink with a poor interface, unenforced rules, and no public rating system behind sellers, leaving Poshers to taking a gamble with every purchase.

Here's my buyer experience: After using Poshmark and being a loyal customer for months, I purchased a shirt that was a complete different color then the one advertised. When I tried to return it, Poshmark took five days to "process the request." After 5 days, they said they needed more pictures. That's all- no elaboration whatsoever. The worst part is that I was only given 2 days to take these pictures. So: Poshmark gets 5 days to twiddle its thumbs and do nothing, while I only get 2 days to take more pictures.

I was on a vacation when I got their blunt email and missed the ridiculously short deadline. When I contacted them about the unfair discrepancy they responded coldly and without offering any help whatsoever. No apology, no effort to better the situation. Just a blunt "Thank you for your concerns, but the time window has passed. Please enjoy your item." So rude!

I felt very disrespected. This is how they treat a loyal customer who has sunk hundreds into their business? After that I deleted my Poshmark account, and I won't be looking back again. Stick to Ebay and Amazon: Poshmark is absolute garbage.

Date of experience: June 18, 2016
District of Columbia
1 review
10 helpful votes
Follow cee k.
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Poshmark is a horrible place to shop. I've given up. It can't begin to compete with Ebay. Almost every single time I see something I have to message the seller for more information and or photographs. Sometimes, I get a response.

Date of experience: June 18, 2016
North Carolina
2 reviews
18 helpful votes
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I was at first pretty pleased with my experience the first few months. It took a lot of hard work! Recently I sent a like new Tahari dress to a buyer. She claimed it had rips and holes in it. I asked Poshmark for proof. They sent the picture to me. It CLEARLY had been cut by scissors. Then the buyer later claims it was damaged in the mail. So at least I got my money for the item. CUSTOMER SERVICE is a JOKE. I sent an email and they don't care or don't read the entire email. I would not recommend this at all.

Date of experience: June 17, 2016
New York
1 review
24 helpful votes
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I had a listing for a near brand new pair of Christian Louboutin heels. The shoes were purchased about ten years ago and were worn a handful of times. The pristine condition of the shoes shown in the pics proved this.

A buyer made a reasonable offer and I accepted. The offer was made on the Sunday night BEFORE Memorial Day which means it is impossible for me to send out the next day because the POST OFFICE IS CLOSED ON MEMORIAL DAY.

I shipped the shoes Tuesday morning and the next thing I know I get an email saying the buyer made a claim that the shoes I sold were FAKE and they "provided pictures as proof." 100% NOT TRUE. These shoes were purchased in NYC and are 100% authentic. Sounds like the perfect way to order something, decide you don't like it or they don't fit, then slander someone on the site and Poshmark lets it happen! I lost the case, I wasn't shown these alleged "photos," had the shoes sent back to me, and now my closet has this BS tarnish on it. I asked Poshmark how they determine counterfeit goods and they responded with, "we have our methods." Is that a joke?

This company has some SERIOUS kinks to work out on top of the RIDICULOUS 20% fee they take.

Date of experience: June 15, 2016
Pennsylvania
2 reviews
24 helpful votes
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DO NOT SELL TO THIS INDIVIDUAL! This customer ordered Brand New- Authentic Burberry Boots from me and decided while they were in transit she wanted to cancel the order which at that point I could not they were in transit. So the only way for her to get her $ back was to say they were damaged. She intentionally scratched the boots and then took pictures for a refund. Still waiting to receive these boots back.

Date of experience: June 13, 2016