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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Christin M.
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DO NOT USE POSHMARK
August 22, 2016

Horrible "business" practices. You will have to put a lot of time in when you are scammed to try to get your $ back. Site allows you to be scammed for hundreds of dollars for weeks before they even consider

Date of experience: August 22, 2016
Tennessee
3 reviews
15 helpful votes
Follow Leslie H.
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I've been a member of Poshmark since 2004 and have thoroughly enjoyed it and have purchased several designer bags from Gucci, Louis Vuitton to Burberry. I have always been happy with all my purchases and have always felt safe and confident in knowing my purchases are 100% authentic. I also love the "posh ediquette" that each member has for one another. I have never had any negative experiences in my 12 years of buying. I hope to start selling soon!

Date of experience: August 21, 2016
Texas
1 review
26 helpful votes
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How can a company with over 200'million in sales not have a customer service telephone number? They will hear an hear an earful from their angry customers. So sorry I signed up with them- they gave made my life a living hell. Poor business. Does not see the need to answer e-mails in a timely fashion. I am sure they purposely do this especially when they are at fault.

Date of experience: August 19, 2016
Illinois
2 reviews
18 helpful votes
Follow Claudine C.
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I have purchased four items on Poshmark. The first one got lost in the mail. The second one I found out had been listed for three years and was sold three years ago as well. The third one was great. The fourth one I got the wrong item. I have more coming and I am scared to think what screw ups will happen next. Stick with Etsy, Ebay, RubyLane, ShopStyle, OneKingsLane, but you are taking a HUGE risk on Poshmark, Plus you cannot get them to respond to you by email it takes them three days to respond.

Date of experience: August 18, 2016
California
3 reviews
44 helpful votes
Follow Jess S.
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I've decided to close my account on Poshmark. I've bought over a thousand dollars worth of items on Poshmark and my experience has been overwhelmingly negative. I'm a buyer, not a seller. At least four times a seller has not shipped items after I bought them and has given me the runaround. On this last occasion I waited two weeks for the seller to ship the items. Told me they didn't have tape (priority tape is free at the post office). In other words just blatant lies. On another occasion I received a counterfeit dress. On three other occasions I received a dress full of stains. On another occasion there was stains with blood (menstruation). I mean disgusting stuff. And yet, even with the sellers selling counterfeits, stained items, their accounts remain open. When you open a case and return the stained item you bought, you can no longer leave feedback which defeats the points. There is no way for buyers to warn other buyers not to buy from sellers selling counterfeit because the seller will block you, delete the listing and your post and you can't leave honest negative feedback when the transaction is cancelled. I feel strongly that buyers are getting the short end of the stick. Sellers who don't fulfill transactions, or sell counterfeits, stained items should not be allowed to sell. Their accounts should be closed because they are creating a bad experience for the buyer. But Poshmark doesn't care about the buyer. All they want to do is trick you out of your money.

Date of experience: August 16, 2016
Colorado
1 review
8 helpful votes
Follow Margaret K.
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Total waste of time--ordered sunglasses--order never fulfilled. Run around from cust serv--no answer back from seller. What a scam, they held my money for 3 weeks. Total bs.

Date of experience: August 13, 2016
Iowa
1 review
2 helpful votes
Follow Shary M.
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Poshmark is great!
August 14, 2016

I have been selling and buying for quite some time and have gotten some great bargains! I have also sold hundreds of dollars of items with only one "problem ". Customer service responded quickly and resolved the issue to my satisfaction.

Date of experience: August 13, 2016
New Jersey
1 review
12 helpful votes
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Ignorant
August 12, 2016

Poshmark is suppose to be a NO RETURN policy. Buyer bought jade bangle from.me. And buyer request a return. Because it was not as described and she mention about 6cm blah blah blah. I did not even place numbers. Because some. People are stupid. So i place a picture of a ruler abd the bangle on top. To make it much understandable. Guess what, poshmark approved the buyer's request of return. They did not even check my listing and they never ask for any pictures etc etc to justify myself. I wasted my. Time wth this stupid people. Poshmark and buyer. They are so stupid. I am not joining poshmark ever again. It is a waste of time and gas to bring package to usps. Just not fair. Buyer can always make up stories...

Date of experience: August 12, 2016
California
1 review
15 helpful votes
Follow Teresa V.
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Ugh, I wish I had read these reviews first! What a waste of time! I had one good sale that made me next to nothing. Then I made another sale. The buyer, siesta2016, first low-balled me with an offer, but it was only my second sale so I thought, why not? Then Poshmark sends me an email saying she claimed it wasn't in as good as condition as described - she said a seam was ripped and Poshmark said she had a photo to prove it. Um, ya think she could've ripped the seam herself? 'Cause there was no ripped seam and if she has a picture, that means she ripped it and I'm going to get back a damaged dress (if I get it back). What do these people do? Wear it once and then return it? Is it really worth it to go through all this trouble to scam people? I tried to put my input in to Poshmark but they obviously ignored it. I always photo and mention damage when I list. Always. You can see it in my other listings. AND, if you go to her account page, there's nothing - no pictures, no listings, no nothing. If you're thinking about selling on Poshmark, don't do it! NOT worth the time spent!

Date of experience: August 11, 2016
California
1 review
9 helpful votes
Follow Lyra B.
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Never received my order. There's no way to contact the seller directly or to leave a feesback of shopping experience on the site. Customer service gives you totally useless advises. If I ever getting my money back is yet to be determined. Never again

Date of experience: August 6, 2016
California
1 review
8 helpful votes
Follow A E.
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I have bought and sold many items on Posh. I LOVED it. Then one day a lady buys my listing for a brand new pair of shoes. The listing had pictures of the shoes and the box, the box stated the brand and the size in men's Eur etc. The listing was under Vans for exposure, which I clearly stated in the description and said the true brand (even though the pictures showed it CLEARLY). I also had the listing under size 8.5, the box says 6, which I assumed was men size but I'm a girl and size 8 and these were a tad bit big-- also the box said Eur 38.5, so an 8, but again they were big on me so listed as 8.5. I wrote in the description that they were an 8.5 or 8. This lady complains FIRST that they were the wrong size, I emailed Posh back stating that they were not and showed pictures of my listing to prove it, didn't hear anything back. The next day I get an email that she sent ANOTHER complaint that they were not vans. I sent Posh an email back stating that I provided clear pics and wrote clearly that they were not Vans but similar, heard nothing back. I then sent a strongly worded email explaining why I was pissed and they just replied "we approved the case because you misrepresented the size." WHAT. No I did not, I replied explaining how that was total BS and still haven't heard back. Got 2 emails since though explaining that the shoes were being sent back to me and the money has been taken out of my account. Side note- when I sent a complaint about a purchase I made because I ordered a size S she sent me a size L and another item was damaged, they offered me $15 to just keep the items and not have them go through the hassle of them dealing with me sending them back... So ridiculous I do not trust them with my items anymore.

Date of experience: August 6, 2016
Virginia
1 review
13 helpful votes
Follow D K.
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I never buy anything due to the amount of scammers; however, even as a seller I was scammed on my first sell. I posted a picture of a brand new sweater that I happened to never wear. When I shipped everything I even included some extra goodies. She ended up filing a complaint stating I had makeup stains and ripped the sweater! She won the case and I got back a sweater with makeup stains of a shade that was five shades lighter than my complexion as well as those tears she mentioned in her complaint, oh and I never got back the extra items I included. I didn't even bother trying to contact poshmark again because they were very slow in replying and were no help.

Date of experience: August 5, 2016
Kentucky
1 review
1 helpful vote
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I love poshmark a lot
August 7, 2016

Use PUJNW to get a 5 dollar credit when you sign up. Posh has its ups and downs. It's mostly ups. I think I have only had a problem once but they were very good with helping me out. You just have to be careful with customers and the things you buy and sell

Date of experience: August 5, 2016
New Jersey
1 review
11 helpful votes
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I am new to poshmark, this summer home from college wanting to sell some of my things that I never wear. My local platos closet barely offers any money at all, so I figured I would try and use poshmark. Overall, I don't think it's worth it. The only thing that is in high demand for the shoppers of poshmark are discounted lulu lemon leggings. And that's it. One time I sold a pair of leggings, and they got returned because they said I lied about the color. I didn't, so I reached out to customer service SEVERAL TIMES and they NEVER got back to me. EVER. They do not have a phone number purposely, so you can't reach out to them with problems. It's all through email, but they barely reply to them. Overall, it's also an inconvenience to go to the post office and print out shipping labels for every sell. If you're in desperate need for money I would use poshmark but if not I would avoid it.

Date of experience: August 5, 2016
Utah
1 review
14 helpful votes
Follow Monika M.
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Great at first. However when you start selling more you are in the way of people who work at corporate and have their own closets.

Or someone bribes them to shut you off. Then they suspend your account for no reason. They erase all listings that took you many hours to put up. Cancel payments of items you have shipped.

All the time you spent on creating followers is gone. You lose time and money. Their customer support is non-existent and so is their morals. Corporate employees and their friends use the computer system to add hundreds of thousands of followers and gain advantage through insider information.

When they don't like you they just shut you down. Do yourself a favor and sell on ebay.

Poshmark has no place in America.It's a shame the justice system hasn't looked into this fraudulent company.

Date of experience: August 4, 2016
Canada
1 review
14 helpful votes
Follow Knewy D.
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I made my first purchase on Poshmark for a $600 pair of Chanel sunglasses. After paypal them, someone named Melanie emailed me to sreenshot my bank statement with my full name and address to verify the authorization.
I talked to Paypal. They adviced me not to give my bank info to Poshmark and opened a dispute for me.
Then I tried to contact the seller to tell her what was happenning and the seller already blocked me.
Poshmark is not a trust worthy!

Date of experience: August 3, 2016
California
1 review
1 helpful vote
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Great experience!
August 4, 2016

I've made nearly $100 in the past month selling old clothes out my closet! It's extremely convenient to sell because of the flat rate shipping labels that you can simply print out at your house so no trips to the post office or waiting in the long lines :) you can also have free boxes delivered and schedule pick ups for your outgoing packages through usps right at home! I've contacted poshmark support because a package i sold was lost and they were very helpful and responded to my and the buyer quickly and refunded her and I still received my payment as part of the protection they provide their users! I've purchased several things from posh and the other sellers are always helpful and quick to ship items in my experience (: Join me on Poshmark! Sign up with code NTTDO to save $5: https://bnc.lt/m/AXM3xplKyu

Date of experience: August 3, 2016
Maryland
1 review
9 helpful votes
Follow Allison S.
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Poshmark takes no responsibility for the actions of their sellers. Over the last month any purchases I have made have taken up to two weeks to ship. The *******@ganileys actually blocked me after I asked if she had shipped my item. A few months ago I was having great luck with the site, but over the last few months each purchase has taken longer and longer to ship with each seller. Once I get everything straight with my final two orders I will be deleting this app and only using Mercari.

Date of experience: July 31, 2016
Washington
1 review
6 helpful votes
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Get what u pay for
July 29, 2016

U want to get designer for the lowest price shop here and buy the replicas of any authentic item u really deserve

Date of experience: July 29, 2016
Colorado
1 review
7 helpful votes
Follow Samira R.
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If I could of rated 0 I would. There customer service is a joke! Rude! I sold the item and the buyer didn't like it so she sent it back to me. And when I opened the box it wasn't in original packaging/gift bag. It was just throwned the box! I contacted poshmark 5 times saying that I understand the buyer didn't like the item but should have sent it back the same way she received it in original packaging and all. There answer was "We Can't help you don't contact us"! Are you serious. I'm going to resolved this problem one way or another.

Date of experience: July 25, 2016