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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Colorado
2 reviews
2 helpful votes
Follow Terry Y.
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Item advertised as size Large - received item with tag of Small - would not allow return or refund - Poshmark indicated sizes vary and item not mis-represented - REALLY

Date of experience: January 11, 2017
Texas
2 reviews
16 helpful votes
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Seller, Dena Spadafora at ******* Liberty Trail, North
Liberty IN *******-9349. Is a lying cheating thief and Poshmark did nothing to rectify the situation - CUSTOMERS BEWARE, if you get CRAP that is not as advertised Poshmark will NOT help you and you will get SCREWED!

Date of experience: January 9, 2017
Minnesota
2 reviews
14 helpful votes
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Enjoy Posh
January 9, 2017

I've been on posh for 3+ years. I've seen the good and the bad. I've sold over $15K there and have purchased from reputable sellers. Out of all the online sites like Tradesy and Posh, I find posh to be safer for items over $500 as they are authenticated and as a seller, I feel safe sending to headquarters so a bait and switch is not pulled. Just wish they would get rid of all the fakes they allow sellers to list. I hate fakes and everything they stand for.

Date of experience: January 9, 2017
Maryland
3 reviews
21 helpful votes
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BUYER BE WARE
January 9, 2017

BEFORE buying ask the condition. If the seller does not respond with a positive, don't buy. Many selling a bunch of old garbage.

Date of experience: January 9, 2017
Texas
1 review
3 helpful votes
Follow Chipis L.
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Poshmark is a great idea, but they fail to execute it very well. First, their shipping options are nonexistent. I've had my eye on several items that seemed well priced, but when you take the $5.95 shipping fee into consideration, the idea of going through with the purchase seems ridiculous-- especially when the item in mind is a small object (e.g., earrings) that should not cost much to ship. Second, customer service is only available via email, thus, response time is long. If you need fast attention, you're out of luck. I had changed my shipping address then purchased an item, but the new address was not reflected in the label (another ding). When I requested that the label be reissued, it took two days for action, at which point the item had already shipped. Then once I did hear from someone, they had fixed the wrong address (the sender's) with my old address-- so now both the "to" and "from" addresses were the same address and also both my old address. Another day went by to be able to correct the new error... Needless to say, my item arrived in an untimely fashion.

Date of experience: January 7, 2017
District of Columbia
1 review
3 helpful votes
Follow Stephanie m.
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I purchased Clark wallabees off of a seller and a day later "changed her mind" about selling the shoes! Very bad business! Not happy!

Date of experience: January 1, 2017
New York
1 review
4 helpful votes
Follow Mista C.
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I ordered something from this website and made it clear that I needed it by a certain day and it never made it. That 1-3 day shipping option is a complete scam.

Date of experience: December 31, 2016
Nebraska
1 review
9 helpful votes
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Horrible customer service
December 30, 2016

I ordered a shirt from this site and received it without difficulty. I also received an email stating that I ordered another item. I had not placed that order. I immediately sent an email stating that I did not order this item and wanted to make sure it was not shipped. They waited 2 days to return my email and it had already been shipped. You have only 3 hrs from the time you place your order to cancel it and you cannot return any items. Since I DID NOT place the order I did not cancel it within 3 hrs and could not get in touch with anyone who could help. I have sent multiple emails requesting assistance without success. Since the item I DID NOT order was more than $100, I am arguing to get my money back. The item was not my size or anything I would dare wear in public so I am positive I DID NOT order this dress. The customer service is pathetic. I would never recommend this site to anyone!

Date of experience: December 30, 2016
Texas
2 reviews
8 helpful votes
Follow Shawonika G.
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Im pretty thrown back by some of the reviews on here. Every app has its downfall but this one has way more good things than bad. I find the customer service and seller protection outstanding. You can contact support at anytime and they ALWAYS respond. It can take a few days but then you get a friendly response and they take care of both the seller and buying. They really try to make both parties happy. Im have been upset by this at times in circumstances where i knew i was right and unfortunately, my customer was not. However poshmark is fair and with the 20% fee we pay on every item, they def SHOULD be. In-fact in the rare occasion that someone files a claim for an item that I shipped, poshmark has always found a happy middle, refunding the customer or allowing them to ship the item back to me. I make about $1000-$1200 a month selling on poshmark... have become quite the fashionista and brand expert and have increased my marketing knowledge even more enabling me to also be successful on sites such as instagram. Do I WISH they did not take so much money off... especially from the high prices items, SURE but the good still outweighs the bad by ten folds!

Date of experience: December 30, 2016
Michigan
1 review
5 helpful votes
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Poshmark is wonderful
December 28, 2016

I've been a buyer and a seller, and I've never had a problem. I purchased a $2000 Chloe bag that was barely used and practically brand new for $1400. I've sold probably $2000 worth of stuff for very little effort. Sure, there are people who are less than honest, but you just have to be careful about what you buy, ask for pictures, etc. And then photograph/video everything you send to other buyers. Small steps to help protect yourself, but overall it's wonderful!

Date of experience: December 28, 2016
Oklahoma
2 reviews
11 helpful votes
Follow J L.
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If you try to get in touch with Poshmark... good luck with that. Their customer service is the worse. Also, watch out for sellers selling fake LV, Chanel, etc. It is amazing how this company has so many users. Their fees are 20% which is extremely high compared to sites like eBay. They say but we don't charge you to list. Well, actually eBay doesn't charge either nowadays with specials and when they do it is about ten cents. People sell on Poshmark mostly used clothing and very seldom describe any flaws. I would stay away from this site!

Date of experience: December 27, 2016
Nevada
1 review
6 helpful votes
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This website customer service is terrible, they are slow to respond and get their inquiries incorrect. I've lost sales and money because of it. I will never use again.

Date of experience: December 22, 2016
New York
1 review
8 helpful votes
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Stay away.
December 21, 2016

What a terrible site. The items are totally misrepresented. What I received was completely different than what I ordered and they do not allow returns. You are better off buying from another site.

Date of experience: December 20, 2016
Minnesota
1 review
5 helpful votes
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They told me to send 20$ through PayPal and for shipping, I already send 20$ and don't respond my email

Date of experience: December 20, 2016
South Carolina
1 review
12 helpful votes
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DO NOT SELL ON THIS SITE
December 20, 2016

I recently sold my engagement ring on this site for 1600$. The original price was 3500. I listed photos of the ring along with the enhancer/engagement band but in the description i said " engagement/enhancer band NOT included". The ring was sent to poshmark headquarters first and was approved then sent to the buyer. The buyer sent a request for return in right away stating that i didn't include the engagement band. UM IT WASNT INCLUDED lol. Poshmark approved her return. How ridiculous. Why would you approve a return when the description clearly state that the band was not included. I tried calling customer care to find out they don't even have a customer care. I wanted to make sure the buyer includes insurance on the ring to make sure it is safely returned. There is not guarantee that this buyer will even send my ring back. So now i sit and wait a few days before christmas to receive this ring back and will have to re list it somewhere else because this site is a freaking joke and NOT safe. Please do not list expensive items on this site. The 20% they take is too much. No guarantee you will every receive your money... thanks for reading. Wish me luck!

Date of experience: December 20, 2016
Florida
4 reviews
7 helpful votes
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Wonderful App!
December 20, 2016

I am strictly a buyer on Poshmark and have never been disappointed or mislead. I can say that I have had HORRIBLE experiences with Mercari (as a buyer) and would never recommend that place to my worst enemies! With Posh, I love the communication I have with sellers and the ability to make offers ect. If you love to shop for good deals as much as me, with a place you can TRUST, i suggest Posh!

Date of experience: December 19, 2016
Pennsylvania
1 review
6 helpful votes
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Scam
December 19, 2016

This site is horrible! I shipped my $675 brand new shoes & never heard anything back from anyone. & I Never received my money. Horrible customer service can't even reach anyone!

Date of experience: December 19, 2016
Oklahoma
1 review
5 helpful votes
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After i sold my product they just suspended my deposit and never gets it! Sooo unfair dont use this awful site

Date of experience: December 16, 2016
New York
1 review
8 helpful votes
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10 stars!
December 16, 2016

I love poshmark. I've made over $13,000 in 7 months selling and being active in the PoshMark community. It is a social platform where you cannot just post and leave things to sell. You must share your closet and follow people and be social. Most of these lazy cows on here who leave bad reviews are not social nor do they grasp the entire concept of poshmark. Most of these reviews are written by competitors and their employees to slander the company of PM. All the other sites are in danger of failing due to poshmark a success. I'm a seller And haven't always had cases ruled in my favor but that's okay. It's life. Get over it and stop leaving bad reviews for NO reason. Kids and women these days are so entitled and assume way too often.

Date of experience: December 16, 2016
New York
1 review
7 helpful votes
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No customer protection.
December 16, 2016

Was sold a sweater that was shrunken beyond wearability. Since the tag said XXS as described in the listing I was not allowed to get a refund or return it. What a scam. I'm done and moving on to eBay.

Date of experience: December 15, 2016