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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Maine
1 review
6 helpful votes
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Horrible condition item.
January 30, 2017

Purchased an item that was totally damaged. There Web site would not let me start a return process. I sent pictures of how horrible the product was. They still wouldn't let me return. They totally misrepresented item.

Date of experience: January 30, 2017
New York
1 review
1 helpful vote
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Great experience
January 31, 2017

I bought three bags from here, and I have no regrets doing so at all. I also got my bags alot faster than most places.

Date of experience: January 30, 2017
North Carolina
1 review
7 helpful votes
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Manipulative buyers
January 28, 2017

Made a sale of three new and unworn items. All i can think of is that the girl didn't like how they fit, because guess what? She STAINED all three of my items and opened a case with "picture evidence." well, i had three STAINED items sent back to me. If someone wanted to make a return because something didn't fit, i would happily work with them? But to STAIN someone's items just to get them sent back? Why go to that effort? Thanks a lot, now i'm out three perfectly good items for nothing. I can't even try to sell them again since she ruined them, and these were were all 50+ dollar items.

Date of experience: January 28, 2017
Georgia
1 review
8 helpful votes
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Little or no customer service. Unable to respond to reviews. More sellers than buyers. Ridiculously low offers and no guidelines on offers. NWT or near new from my closet and I lost money vs. what I paid, I didn't expect to get new value, but really low offers on nice items. Liking and sharing social aspect doesn't drive expected traffic/hits. App only operates for selling on tablet or phone, no PC or Mac. Wish I'd never signed up.

Date of experience: January 28, 2017
Pennsylvania
1 review
5 helpful votes
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Shame on anyone who even buys off this site... Hollister jeans that are currently on clearance for $14.99 being sold for $40. American Eagle jeans on sale for $40 being sold for exactly that USED. And $5.99 shipping? Save yourself the headache and hassle and just wait for the item to go on sale for brand new online at the stores.

Date of experience: January 27, 2017
New York
1 review
5 helpful votes
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No Item, Card Charged
January 27, 2017

I have ordered an item on Posh listed as active. 2 weeks later, not item, no money, no return messages from a seller. Opened a dispute with my credit card company in order to get my money back and Posh blocked my account. Please be aware that Posh customer service located somewhere outside of US and only responding to emails at US night time. I think there is also luck of English, since the customer service rep offered me an assistance to pay for an item which I never got. Stay away!

Date of experience: January 27, 2017
New Jersey
1 review
2 helpful votes
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Yeah Right
January 27, 2017

I seen a rolex watch on there for $465. Yeah right. How could poshmark defend it and say that that item is authentic or not stolen. Where can you buy an legitamate rolex for that price? NO WHERE!... stop it stop it stop it. Smh

Date of experience: January 27, 2017
California
1 review
3 helpful votes
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I've been purchasing from posh for about six month with only two issues one a dress that was a knockoff and was damaged and another was a pair of shoes that were listed the wrong size. Posh cs is non existent so they refused to help me with either one so I opened a dispute with my credit card and posh suspended my account. So if you don't let their sellers rip you off, they will suspend you. Heads up!

Date of experience: January 24, 2017
Georgia
1 review
3 helpful votes
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No Rating
January 24, 2017

Posh does not deserve s rating. Purchased size 7 coach sneaker. Box says 7m shoe says 7 b. Cannot put my foot in shoe. Fits like. Told posh and they paid seller anyway. 20 coach purchases I made without trouble and now I have a pair of sneakers I cannot wear. Suggested I repost them for sell. Going to report them to everyone I can. Still trying to see how you can truly tell the authenticity of a shoe through a pic. No more purchases from posh for me. Be cautious of what you purchase. Posh does not have your back!

Date of experience: January 24, 2017
Illinois
2 reviews
7 helpful votes
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If you can find a good seller with good "love notes" i would recommend buying from those folks only. The biggest issue i have with this app is the 5.95 shipping for EVERYTHING no matter the price or weight. Also the20% that is taken for each sale so if you sell something you have to mark up the price then people want to low ball you on everything. From my own experience it seems like everyone thinks that $10 is a good offer on just about anything no matter what you listed the items for. For me the most frustrating thing is when buyers do not rate you or even go into the app once the item is delivered and simply click 1 button to say the item was received so then payment is not released for 4 days! This has happened on the last 6 sales that I had. How lazy can people really be?! Especially in a world where everyone has their phone in their hand 24/7? The app is ok but the people who use it are extremely rude!

Date of experience: January 22, 2017
Georgia
1 review
4 helpful votes
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WOW, COW REALLY. LOL
January 23, 2017

I am a first time Posher shopper. I ordered a pair of shoes from one vendor and a pair of boots from another vendor. Both were listed my size and both were misrepresented. I received the shoes and they were labeled half size smaller and 2 days later received the boots which were labeled a half size larger. I am still not believing it. I filed a complaint and the issue was resolved. I was sent a free shipping label to return the shoes. I am now going through the same process with the boots. Customer service is lengthy bit it worked. No complaints there. Said all that to say all reviewers are not competitors nor "lazy cows. It's possible they have had a bad experience like myself.

Date of experience: January 22, 2017
Illinois
1 review
2 helpful votes
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Awful!
January 22, 2017

So many fake bags! I have purchased 2 LV on here and was told they were authentic. Well they arent. Poshmark has too many scammers and Im the dummy that was duped. Lol. They take weeks to refund and approve your "case" never respond to emails. I cant wait to resolve this so I can delete this awful app! Btw when it first was up an running it was awesome, sold alot on here. But BUYER BEWARE when you spend alot of money and you are duped, it takes a long time to resolve and get your money back.
So over it.

Date of experience: January 21, 2017
California
8 reviews
32 helpful votes
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I have been buying and selling on Poshmark for a year now. I have not had a bad experience like some of the other reviewers, but I always ask a lot of questions (measurements, any flaws, etc.) before purchasing. Motivated, honest sellers will answer your questions in a timely manner. If you do not get communication, that is a red flag to avoid that person! Check out the seller's profile, read their comments and comments left by others. Remember, merchandise is often used, so you cannot rely on what you think your size is, you have to ask questions and compare to measurements of your current clothing or buy brands that you know will fit you. If you do this and the merchandise is not as described, Posh will assist you (you have a designated period of time to contact them). Posh looks at the listing description and your communication with the seller. If you didn't ask for clarification before purchasing, Posh cannot tell your were mislead and will respond by telling you that sizes vary; because after all, they really do! Motivated sellers ship within 3 days, unless otherwise noted. If they do not ship within 7 days, you can cancel, and it is very simple to do so (I did that once). No problem, that seller didn't need my business! Overall, Posh is a retail site, don't get caught up in the drama some provide with the comments. If someone is unfair or rude, block them! Your should be there to look for great deals on merchandise (you'll find many), not to chat anyway :)

Date of experience: January 20, 2017
North Dakota
1 review
3 helpful votes
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Absolutely horrible customer service. My item did not fit and I wanted to return it and Poshmark would not accept my return as I guess I didn't ask the seller enough questions about the fit, which is ridiculous! Since when do you contact sellers and/or department stores and ask about fit and measurements before you order to ensure that u are able to return item? In the real world we are able to return items if they do not fit correctly. I have e-mailed Poshmark numerous times and keep getting the same e-mail back stating that "the item was as described, so return request denied." I didn't say it wasn't as described, I said it didn't fit! There is a number to call, but all you get is a recording and they will not return phone calls. This is the absolute WORST place to do business with and I would NOT recommend it to anyone!

Date of experience: January 20, 2017
Ohio
1 review
1 helpful vote
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Great deals!
January 20, 2017

You will love Posh if you just take a minute to look for the seller love notes. If the seller has many love notes and sales you will have a great experience. Where else can you bargain with a seller and have fun searching for unique items? EBay can be risky too if you don't research your individual seller. I will not buy eBay. But I love posh!

Date of experience: January 19, 2017
Tennessee
1 review
6 helpful votes
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I bought an item yesterday and received the confirmation order. However since this was my first time I was stupid and failed to realize that the seller has not updated their profile since August of 2016! I made this purchase January of 2017. She also never responds to comments on her profile. Even better, this stupid website gives sellers 7 days to ship their order! What a joke! At least with eBay you have to ship within 2 days. So now, I will most likely never receive the item and nothing will happen to the seller because she obviously doesn't even use her account. What a waste.

Date of experience: January 19, 2017
Colorado
1 review
4 helpful votes
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Think of POSmark as high school all over again. A bunch of snobs reporting people thinking they know every policy about this horrible site. I encountered a scam from Nigeria today and they blame the victim, not the scammer! I would strongly discourage everyone from joining this site. They also take 20% of your profit, unlike eBay, which takes only 10%.

Date of experience: January 18, 2017
District of Columbia
1 review
3 helpful votes
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Poshmark is a great way to get rid of stuff that you have that doesnt fit you anymore or gifts that you have waited too long to return, etc. The key is to give excellent customer service, be honest about what you are selling, always always ship in a day or two and provide good pics. I've been doing it for about 4 years and have always had great expeirences and made quite a bit of money. Trading is shady... it can be good and it can be very bad... trade at your own risk. It is up to you to trust the person you are trading with and the best way is to trade inside of poshmark meaning reduce your price to as little as possible and buy at the same time as the person you are trading with so as to both pay the same and be able to utilize Shipping through poshmark to ensure your items ship at basically the same time with tracking. You get more chances of your stuff being sold when you add as many friends as friends as possible and share as much as possible also sharing your friend's closets. Soooo that's it in a nutshell... just play fair and be nice and you will win with Poshmark! I'm a Posher for life!

Date of experience: January 16, 2017
Florida
1 review
4 helpful votes
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A scam
January 14, 2017

Poshmark is a Scam website. Please don't buy or sell from here you will get scammed
Posh will also believe the scams over you

Date of experience: January 13, 2017
Texas
1 review
3 helpful votes
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Let the buyer beware as Poshmsrk offers virtually zip customer service even if the seller "misbehaves".

Date of experience: January 11, 2017