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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

New Jersey
1 review
11 helpful votes
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Terrible
February 17, 2017

Don't get me wrong I sold thousands of dollars on PM but they banned me because a user claimed harassment! (Yeah, you, "mommadawg") when she in fact, was the one harassing me after I questioned her poor rating after she lowballed me for a rather expensive authentic item. The item was wrapped perfectly and shipped within two days. Do not trust these buyers! And $#*! Poshmark for not taking my side when I had hundreds of sales a 4.8 rating AND several love notes!

Date of experience: February 17, 2017
Virginia
1 review
12 helpful votes
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Love Hate Relationship
February 17, 2017

I have been buying and selling with Poshmark for a few years now. I do have a few complaints. I get that shipping went up but my goodness it does not cost $6.50 to ship a tee shirt. That is highway robbery. So I end up paying $11.50 for a $5.00 shirt? I can go to a store and get it cheaper at that point. Also, once you place an item at $4 or less you make like $. 10 on the item. Is it even worth the hassle of shipping at that point? No, it is not. My BIGGEST issue with them is this... As company... Poshmark please DEACTIVATE INACTIVE accounts! I don't know how many countless times I have liked something and inquired about the item, only to realize that seller has not been on Poshmark for a year plus. I have purchased items on sale only to never have it shipped out and then wait 15 days for Poshmark to give my money back. This issue would decrease tremendously if they would just deactivate accounts with no activity for a certain amount of time.

Date of experience: February 17, 2017
New York
1 review
12 helpful votes
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DO NOT BUY OR SELL
February 17, 2017

POSHMARK ALLOWED A WOMAN TO RIP ME OFF FOR 200 DOLLARS ON A BRAND NEW LULULEMON COAT. NO ONE WILL EMAIL ME BACK ITS BEEN A MONTH. IM ABOUT TO FILE A COMPLAINT WITH BB AND OPEN A CLAIM WITH THIS COMPANY. GARBAGE. RUN AWAY FROM THEM AND USE MERCARI OR ANYTHING ELSE. SERIOUSLY.

Date of experience: February 17, 2017
Tennessee
2 reviews
14 helpful votes
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DONT!
February 16, 2017

This site is not worth your time. First they charge a hefty fee when you sale something.

This is more of a buyer's site instead of a sellers site. If you don't put word from word description in your listing and the buyer complains they take their side. There are too many rules you have to go by when you are paying them. I don't really like to go by someone telling me what to do when I am giving them not only my business but my money.

The ONE and only good thing about Posh mark is that there is a huge community to sell too so your product gets out there. However if the buyer doesn't like what they purchased its a waste of time.

They restrict your account if you don't ship out ur stuff fast enough and everything else. I think I would stick to eBay. They need to do something about returning some products. I mean this stuff is used people what do you expect. I mean you are already getting a good deal some of these things are worth way more then you get especially since you have to pay them a fee.

This review is a subjective opinion of a user.

Date of experience: February 16, 2017
Florida
1 review
5 helpful votes
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I SENT AN ITEM TO SOMEONE THEY DELETED THEIR ACCOUNT AND THEY DID NOT RATE SO THEREFORE I NEVER GOT THE MONEY AND SHOES WERE TAKEN BY THEM. I TOLD POSHMARK AND THEY SAID THERE WAS NOTHING THEY COULD DO! UM IF THEY WERE A RESPECTABLE SITE THEY WOULD JUST GIVE ME THE FUNDS THAT ARE SITTING IN PENDING. AND ALSO I HAD A 220 BIKINI I SENT OUT TO SOMEONE AND THEY PERSON STATED THEY RECEIVED IT AND THEN THEY DECIDED TI CANCLE THE PURCHASE AFTER I SENT IT AND I TOLD THEM THIS And no response FROM THEM AND THE FUNDS HAVE BEEN PENDING FOR DAYS AND SINCE THEY CANCLED THE TRANSACTION I PROBABLY WONT GET PAID 220 AND MY OTHER 60 DOLLARS I WILL NEVER EVER EVER BUY FROM THIS SHOP AGAIN I $#*!ING HATE POSHMARK HORRIBLE BUSINESS WITH THEM. ID RATHER GO ON MERC.

Date of experience: February 16, 2017
Michigan
1 review
8 helpful votes
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I purchased a Coach purse from here and got it, I did not accept the order because it was clearly a fake when I received it. Coach does not verify purses, but I took it to a REAL COACH STORE and they said they have never had this purse ever and it clearly was a fake. Poshmark apparently thinks they are Coach experts and without seeing it and only photos from the seller, who claimed it was authentic, Poshmark denied the claim saying it was authentic. REALLY. So I am stuck with a fake purse because some Poshmark person on the back end thinks they are an expert. Beware of this site for fakes!

Date of experience: February 16, 2017
Indiana
2 reviews
11 helpful votes
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Ridiculous Shipping Rates
February 16, 2017

The site is fine, but the shipping rates went up lately and they are honestly stupid. Anything you buy ends costing much more than if you buy it new to the original retailer. Such a waist of time, it used to be better but now just don't

Date of experience: February 15, 2017
Texas
1 review
7 helpful votes
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Waste of time
February 15, 2017

I only have ordered twice from this site. And will never again. Both times poshmark contacted me a day or two later and said the sale was canceled bc the buyer changed their mind or the item somehow magically is damaged. What a waste of time. I recommend ebay. I've never had a problem with ebay

Date of experience: February 15, 2017
New Hampshire
1 review
5 helpful votes
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I have bought some items on this site and sold some items on this site. If you buy the flaw is: say you buy a t shirt for $10 and that is the only thing that seller has that you want you end up paying $16.50 with the outrageous shipping fee. Not the sellers fault. Something needs to be done about the high shipping. I mean you might as well buy a brand new shirt. Ok as a seller. Say I am selling brand new gloves and I list them at $7 the buyer wants to talk me down because of the ridiculous shipping so they offer $5 that means I make $2! I mean seriously $2. Now the good part: as a buyer if one seller has like 3 items or more and you buy them all from the same person. Great deal on shipping. Same as a seller I love it when someone comes in and buys more hen 3 items! Fantastic! I guess if they do something about the shipping fees and the fees they take are outrageous also it could be one of the best selling sites out there. - spookykisses-

Date of experience: February 14, 2017
Minnesota
1 review
5 helpful votes
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Poshmark is awful! Run! I placed and order a week ago, it has not shipped and no one will get back to me!

Date of experience: February 14, 2017
California
1 review
2 helpful votes
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Bad shippong
February 14, 2017

There are some fake shipping, Watch out for whatever you purchase, they do ship you with crap items, make sure to look over at the seller, I
Really don't know if the seller ship the items or somebody else ship items, but they do trick you. It's happen to me 3 times with fake items.

Date of experience: February 13, 2017
Ohio
1 review
2 helpful votes
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No window shopping
February 14, 2017

I accidentally added something to my cart and didn't notice for five minutes, the seller accepted my offer and now I cannot get anyone to do anything. I cannot afford this idem, I am not happy

Date of experience: February 13, 2017
Illinois
1 review
4 helpful votes
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I bought something from Poshmark and the seller sent me a different item (and sent another buyer my item). I immediately used their online process for indicating that I received the wrong item, and included a request that the order be cancelled (because I did not want the hassle of waiting for them to locate the item, etc. -- I said in my initial communication that I decided to purchase the item elsewhere). Following that straight-forward request:
1.) I received an email from Poshmark telling me that they had located the item I purchased and would be asking the person it was mistakenly shipped to to send it to me.
2.) I immediately sent another email reminding them that I no longer wanted the item, and asked them again to refund my money.
3.) I then received an email with a shipping label to send the item I mistakenly received to the real buyer. The email indicated that they had provided my home address to that person and asked her to send me the item I purchased (but no loner wanted).
4.) I emailed again reminding Poshmark that I did not want the item shipped to me, and asking that they cancel the order and refund my money.
5.) The next email from Poshmark told me they could not cancel the order until I shipped the item I had received to the actual buyer.
6.) I responded right away saying that I had shipped the item 2 days earlier using the shipping label they had sent me. Again, I requested that they cancel the order and refund my money.
7.) The next communication I got from Poshmark said that they had good news-the person that mistakenly received my order had put it in the mail.
8.) I sent another email requesting that they cancel the order and refund my money, reminding them that I did not want the item.
9.) The response I received said that they had good news again- they noticed that the item had arrived at my house and assumed this resolved the issue.
10.) At this point, it seems like this may be a joke? Of course, they do not have a phone number to speak to a real person. Now I guess my only recourse is to dispute the charge with my credit card company.

I am genuinely shocked at what appears to be extreme incompetence OR willful decision to ignore any requests that doesn't suit their needs.

Date of experience: February 13, 2017
Virginia
1 review
2 helpful votes
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Ok, first the thing that I believe everyone can agree on is the OUTRAGEOUS shipping rates (they also go up every year). The company charges you a fortune for something inexpensive to be shipped even though they don't lift a finger to take 20% of what you sell. I wouldn't mind if they covered shipping because it's the least they can do. Say if you buy a cute necklace for 5 bucks... well you're paying more than double after shipping. You're better off going to a local thrift store. Second, if you are a seller you have NO protection (buyers either won't read descriptions, get the wrong size, not like how it looks on them or sabotage your items to get a refund). Sometimes buyers will give you a bad rating just cause they are having a bad day. I've had items in perfect condition get bad ratings for no apparent reason. That's retail I suppose! I've also bought things and the seller never shipped my items. It's your responsibility as a seller to ship things in a timely manner. Honestly it's getting to be more than a headache than a way to make money.

Date of experience: February 13, 2017
Oregon
1 review
1 helpful vote
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I know a seller who was flagged for not dropping her price to a ridiculously low offer, blocked from posting new ads and had her ads removed, making this site s complete waste of time. I think some policy changes are in order shortly.

Date of experience: February 13, 2017
Tennessee
1 review
3 helpful votes
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Stay away!
February 13, 2017

I recently found Poshmark and thought it was an excellent idea to recycle good clothing and accessories, but it is not! Many sellers want a lot of money for used items and then add the shipping plus no return if it doesn't fit. If a seller doesn't send you the item you've purchased you have to wait 7 days (to the minute of purchase) to cancell. A waste of time and energy. Do yourself a favor... don't buy from this company

Date of experience: February 13, 2017
Illinois
3 reviews
6 helpful votes
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I have items for sale on Poshmark every year shipping has increased. How is it that eBay shipping has decreased for the last two years I have merchandise in both sites It's not fair to pay $7 to shop a 4oz tshirt that's insane local thrift shops are going to reap benefits of increased shipping prices. My profit range is little to none after I give deeper discounts because of shipping and give Poshmark their portion It's sad because I honestly love Poshmark

Date of experience: February 12, 2017
Missouri
1 review
3 helpful votes
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Shipping costs!
February 12, 2017

I totally agree! Plenty of resale shops here locally with no shipping costs! Otherwise I would give it a five!

Date of experience: February 12, 2017
Illinois
3 reviews
20 helpful votes
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It REALLY irks me when the item is listed with no more than the size. I never see condition, color, material or measurements. These are all the things a buyer needs to know before purchasing. Instead, you have to send a comment and wait for a response. What the seller needs to realize is that buyers DON'T WANT TO BE BOTHERED. If I have to wait for info on an item, I will pass over it. Also, by the time I get the info, I've totally forgotten about the item, so the seller is not doing herself any favors.

Date of experience: February 11, 2017
Ohio
1 review
1 helpful vote
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I have been buying on poshmark since February 2013,. I have been very pleased with all my orders, always packaged nicely, extremely fast shipping, items reasonable priced. Poshmark seller's have all the best brands and Trendy boutique items. These sellers are very friendly and very knowledgeable on up to date fashion's.

Date of experience: February 10, 2017