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Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.
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I have over 300 listings on Poshmark of stuff I no longer wear, all in great shape and most like new. I began buying on Poshmark, too. So far, I've not had a problem either buying or selling and I have purchased over 100 items. I have received so many nice things in the mail, I can't believe all of the complaints on here! Aside from people offering me $5 for a $75 sweater, I don't complain. I've mailed back one pair of shorts and a VS hoodie, and was refunded for both.
I have been using PM for a while now but haven't had a major problem until now. A buyer recently filed a report stating the item I sold wasn't as described & provided photos to PM only. As other reviews they ruled in the buyers favor and allowed the return. All the while I knew my item was new without tags &! No significant flaws. I received the supposed return yesterday only to find that this girl sent me her own DIRTY OLD T-SHIRT AND KEPT MINE! I am LIVID! I filed a complaint with Poshmark but have yet to hear from their support team. To top it off, they already released this scammer's funds back to her! BEWARE OF POSHMARK- unless they start taking DRASTIC MEASURES ASAP!
Even if you have sent them all the proofs that the buyer misled you in buying their items they will still decline your refund request. Only because they got a part of your money already! BS!
I have only been with Poshmark for 3 months and have already had 5 orders cancelled for questionable reasons and had a buyer lie that the very expensive shoes i sent her were fake. I complained to Poshmark right away that she was trying to scam me, they did nothing, other then to rule in her favor! Ignorant, they are 100% authentic, I am expecting to get fake shoes back if I get anything at all and they refunded the buyer. My plan is to send the item and a letter from my lawyer to corporate if my exact shoes are not sent back, and in the condition they were shipped out in. Extremely irresponsible way for a company to do business, I have five star reviews and have been a consistent shopper/seller, the buyer has no backround and is shady, yet none of this is looked at? Awful.
This site is deceptive. You would do better taking nice clothes to a local consignment shop. Twice I have ordered items that were discontinued on here. The first time, the item was frayed, worn and the wrong size. No returns are allowed unless the chief Dumpmaster decides the description was in error. I didn't bother. I just threw it away. The second time, the item stank with perfume or detergent or something. I laundered it and it did no good. The item is sitting my garage. So far the site keep pelting me with emails that make no sense. I made an attempt to file a complaint. Ultimately, I went to American Express and filed a dispute. Usually, that is the end of it.
I shop on Poshmark often, sometimes i find really cute items. Only thing however is I don't like how high the shipping is. Right now it is like at $6 something close to $7, when I first used the site it was around $4 something. Honestly I wish they would lower the shipping price because it adds up on the item price. I've had some bad sellers that never shipped the items out and posh refunded my money. So Pros: cute items, photos, you can talk to the sellers, you can view on a computer or through the phone app, submit offers etc. You can even sell your own stuff. Cons: high shipping, sometimes sellers don't have the item you purchase or the seller does not respond to your message on the item you bought. But aside from that as needed I still go on the site to look for items at times. I only gave it 3 stars only due to the Cons I had listed but overall good site concept.
I sold a pair of beautiful leather boots that were in excellent condition for pre-owned. No scuffs, no marks, heels and soles in excellent condition. The buyer opened a case claiming that the toes of the boots were very scuffed. Poshmark approved the return stating that the buyer had supplied photos proving that the points of boots were scuffed. I imagined the boots were going to come back to me ruined by the buyer. I received them back and they were in the excellent condition that I had sent them out in. Absolutely no scuffs! This was so bogus it wasn't even funny. I closed down my account and very happy to be no longer selling with this idiotic company! By the way, the boots were listed at $9 and she offered $7 which I accepted. These Boots should have sold for at least $25. You have to sell your stuff for nothing on Poshmark if you want to make a sale. Again, worthless website!.
The shoes didn't fit me and they wouldn't let me return them. Not to mention they were defective. Completely disgusting customer service and website ever.
Thank you Sheffield for the fast service, it arrived just in time!
What a nice gesture... the necklace is beautiful and I'll wear it on my trip.
God bless!
Poshmark does not care about the customer. There are so many fake accounts and scammers. I've had 2 orders randomly cancelled by sellers and 1 order I'm still waiting on. The seller has not responded and now I'm starting to believe I was scammed. Poshmark you better change some things or the company is going to fail.
I purchased a prom dress for my daughter and the seller did not mail it within the 7 days. We cancelled the order and got a refund. The seller mailed it AFTER we cancelled and it was a month late. Poshmark debited my account for the money. I am reporting them to the BBB if I don't receive a refund. I did not authorize the debit and I had cancelled the order. I'm done with this site. If you're going to buy or sell go some other place and do it.
Horrible customer service. Sellers do not respond to question about shipping. You take you chance on this site. Say a prayer before you use it!
I've been selling and buying on Poshmark for a while now and I've really enjoyed it. Up until recently I haven't had any issues. However, a couple weeks ago I sold an item to a buyer. There was a problem with the buyer's address and the item was "Undeliverable as Addressed" for over a week on USPS tracking. I reached out to customer service - each email took them over 2 days to respond to. They told me to wait longer (!) then email them again. I did, took another 3 days where they said they would release my funds. That didn't happen. I emailed them again. 2 days later they sent me an email saying the package was being rerouted back to me - I go to check the tracking and the tracking said it was delivered to another address, presumably the buyer's! Now i'm just confused and waiting to hear back.
This experience with CS is seriously making me rethink using Poshmark. I will wait to see what happens then decide if I'm done with them forever.
All the negative reviews of Poshmark on Sitejabber really surprise me. Some of the reviews don't seem legitimate because some of the things they state aren't accurate. Mainly, you authorize payment to the seller after you've received your purchase, and I use Paypal for the transactions I make. What could be a safer way to make a purchase online? I think you can refuse payment for your purchase and sent the item back if your not satisfied with it. Also, I sent Poshmark customer service an Email asking to help me with a shipping problem I had, they responded the next day, and they gladly fixed the issue for me.
I've purchased many great, new and gently used items at great prices on Poshmark. I highly recommend the site.
Poshmark is a bunch of thieves. No real merchandise, no real seller, no authentication, HORRIBLE customer service. This was an expensive lesson for me and no one is giving me any answers. This company is a crook. Don't trust them
I purchased a purse that was advertised "NWOT, some imperfections natural to leather. The bag arrived with many nicks and the handles were black due to hand oils. Admid said that it was advertised to have imperfections--even though I provided pics. They do not stand behind the customer.
At first it's so much fun buying all of these GREAT BARGAINS. All of a sudden you're noticing that a lot of your purchases are say IN PROCESS. I've had to cancel several items bc they were never shipped. One crazy bag of bones never shipped my shoes but claimed th at she did. It never showed up bc THE ITEM WAS NEVER SHIPPED. Even though my money was refunded Im noticing how sellers keep claiming that they shipped packages but it's a big joke. TIME TO RETIRE FROM THIS MESS
I have sold on eBay for two years and have been very successful. Thought I would try to list 10 things on Poshmark and see how things would go. I listed 10 very trendy brand new items (j Crew, BCB Generation, etc) at a price that was equal or less than similar used items. I gave it 30 days and sold absolutely nothing! I followed, joined parties, shared, etc, etc. This app is such a waste of time because you spend a huge amount of time following others. They call it the following game! How does this sell your merchandise? Also, the app is a HUGE suck on your IOS space! Deleted my listings and the app today! I can find a better use of my time than hitting that follow button thousands of times!
Don't use Poshmark, or you'll be sorry! I bought shoes, and after a week I heard nothing. Contact Poshmark Customer Support (only email, no phone number), and I get an automated response saying they're swamped with emails and they'll get to mine as soon as they can. That was 4 days ago - still no response. Contacted seller and he responds 4 days later that he didn't see my order, and the item had already been sold. Then why was it still listed? And why haven't I got a refund? Total bull$#*!. Save yourself a nightmare and avoid this terrible site!
This website is a $#*!ING scam. I never got the damn thing and was never given a refund! I'm calling the police soon if I don't get a refund immediately.
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!
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