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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Louisiana
1 review
2 helpful votes
Follow Mercedes B.
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You don't answer emails or refund for items not received. Please send my money. How can I leave a review when I'm honest with one star and you tell to stay away!

Date of experience: June 6, 2017
Vermont
1 review
1 helpful vote
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Dream_ Anderson
June 6, 2017

Don't buy from this seller as she can't read! I made a bid on an item but she never got back to me plus she charged me without even asking if it was fine by me. Then she had the nerve to send me a e-mail telling me how dishonest I was... REALLY? If anyone was dishonest it was her. Not only that but she lies. DON'T EVER buy from this seller unless you want to be screwed!

Date of experience: June 6, 2017
Michigan
1 review
7 helpful votes
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Nicole pospisil is a Poshmark scammer please make sure you cancel all orders purchased by them. They will steal the item
Nicole pospisil

Date of experience: June 4, 2017
Florida
1 review
6 helpful votes
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No controls for scammers. I could not even find the reviews/feedback for sellers before you purchase. I do know to BE SURE to look for when the seller was last on line. Many shops abandoned and Poshmark does not delete within a reasonable time of inactivity. I almost purchased from a seller who had not been on line since April of 2016. Make sure you send a message and ask every question from the seller regarding an item before purchase. PAY THROUGH PAYPAL FOR PROTECTION WHEN POSHMARK IGNORES YOU. THEY WILL GET ACTION. I am sure there are honest sellers on the site. But have found most are not up front of honest about the listings even if you do get the product. BUYER BEWARE----BUYER BEWARE!

Date of experience: June 3, 2017
California
1 review
4 helpful votes
Follow Chloe Z.
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After placing an order on their website having the payment go through and emailing regarding the shipment time of my order I was not only given no answers but told after 10 days that my order had been canceled due to bundle with other what that means to me is that they sold it elsewhere and then cancel my order which I can't confirm but that's my opinion because to me that is the most rude excuse for canceling an order without even contacting the buyer first I don't recommend anyone buy from the site as you're not guaranteed to get your order

Date of experience: June 3, 2017
Washington
1 review
4 helpful votes
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I recently purchased a handbag from the seller kelkochan on poshmark. She did not ship my item to me. After 8 full days, I hadn't heard any update from her on tracking or anything else, despite poshmark contacting her to remind her to ship, and after I sent her multiple messages to please send my handbag. She ignored every message. A very rude and untrustworthy seller.

Date of experience: June 2, 2017
Tennessee
1 review
4 helpful votes
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I ordered an MK tote description said new with tags I received the tote it was clearly used in the attached wristlet I found camera lenses a clip a drawstring bag and a BIC lighter. I have made effort upon effort to get instructions to return this Handbag for a refund at this point no one from PoshMark will even respond to my emails any longer... I also called the Redwood City California number and left a message did not receive a call back or any kind of response from Poshmark... my advice don't purchase from any company that does not have a helpline where you can actually speak with a customer service representative... I believe this is intentional on the part of PoshMark it's easy to disregard your customer complaints if you don't actually ever have to talk to them... I would never do business with this company again and I will go out of my way to tell anyone and everyone I come in contact with not to do business with this company... their customer service motto should be if you order it you're stuck with it... regardless of how badly the seller misrepresents the product!

Date of experience: June 1, 2017
Virginia
2 reviews
8 helpful votes
Follow Sheila S.
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I love shopping online! I've built an extensive international wardrobe just sitting at home... vintage Doc Martens, gorgeous silk Betsey Johnson dresses, the coolest All Saints t-shirts. Unique designer pieces I could never otherwise afford... and Poshmark has a ton of it at fantastic prices.
But... you can't communicate with your seller except through the site, so, if they only have one thing (like some pearl pink Chanel sunglasses for seventy bucks...) they are unlikely to check on "comments" and "offers" and you're just out of luck. Same with Admin; they are unresponsive, will not help you communicate, and if your seller just decides not to ship, they'll simply cancel your order out of hand without even trying to sort it out.
What kind of horrorshow is this? You love it, you make an offer, offer is accepted, seller doesn't ship... boom. Contract is void.
Hate it. Hate it. Hate it. Waste of time and hugely disappointing.

Date of experience: June 1, 2017
New Jersey
1 review
5 helpful votes
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Appears as if I m going to have to get tough and file mail fraud against them. I submitted a redemption request 5/25 and still do not have my money. And for a near $100 profit... might not be to some, but that's a lot of $$$ to me right now. Email says they've escalated to their 'internal team'. Curious if anyone else is having this issue.
UPDATE: funds finally came through after multiple comms; however, I am NOT happy that I was out my merchandise for around 12 days before rcvng payment. Gee, wonder if you'd get an order from Amazon if you informed them it would be 12 days before payment would arrive... I think not. They didn't even offer me anything to try and make it right, no site credit, nothing. Have, to say though, as response to some here that complain about long CS response time, they got back to me w/in several hours, so perhaps have beefed up staff. I'll stay for now, but am moving to vinted. Com as well... Tradesy is also an option, but their commission is on high side too. Great merchandise here, & some great sellers... I am one, but as with anything you have to do your homework... good luck!

Date of experience: June 1, 2017
New Jersey
1 review
6 helpful votes
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Its truly unfortunate that poshmark does not have a direct line but everything had to be done over email communications. Even that is done very inefficiently. I lost money on a watch which was supposed to be a men's watch ( danielle wellington) but the seller delivered a ladies watch. After multiple follow ups poshmark said, they can not do anything about it. Nowhere near amazon or ebay.

Date of experience: May 31, 2017
California
1 review
10 helpful votes
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I've been a member of postmark for a few weeks now and the first thing I ordered smelled awful, I've washed it twice and still smells. That's not Poshmark's fault though, My gripe is with the shipping and seller fees they charge. They take 20% off your sale and require a flat rate shipping charge of $6.49! Most clothing packages would cost around $2-$3 to ship, which means they are making 20% plus an additional $4-$5 off of every sale.

Date of experience: May 30, 2017
Texas
1 review
9 helpful votes
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I bought some great articles of clothing from a lot of honest sellers but I had two bait and switch sellers that Poshmark could care less that I was stiffed of 50 dllrs the first time and 72 dllrs the second time. The sellers were rude and careless. Also my bad reviews were erased so more than likely they did this to others.

I WOULD RATHER PAY FULL PRICE THAN TRUST THIS COMPANY!

Date of experience: May 26, 2017
California
1 review
10 helpful votes
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Horrible!
May 27, 2017

I immediately contacted them when the defective item I purchased was received. Sent photos with five emails and they refused to take the defective item back.

Date of experience: May 26, 2017
Massachusetts
1 review
4 helpful votes
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Great Service
May 26, 2017

Just had my first experience with Poshmark. Item arrived in about 3 days, and it's exactly as described. Pretty sure you just have to be careful who you buy stuff from. I'll totally shop here again!

Date of experience: May 26, 2017
Alaska
2 reviews
11 helpful votes
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I had a favorite pair of Steve Madden shoes that my dog happened to find as her favorite pair to chew the toe off of. I was thrilled when I saw what I thought were the same pair *******@valeriebaum's closet. When I received my "Steve Madden" shoes in the mail and compared the quality of them to my shoes. They were fake, cheap, plastic shoes. I submitted a request for refund with pictures that were reflecting the very obvious fact they were not authentic, Poshmark denied my return. Buyers BEWARE of Valerie and don't expect Poshmark to help you either. SCAM!

Date of experience: May 26, 2017
Florida
1 review
21 helpful votes
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I purchased a LV keepall bag 2 years ago for $899 from a posh seller. This was right after posh concierge rolled out. The bag was first shipped to their concierge address where the bag was authenticated then shipped to me. Fast forward 2 years to May 2017. I listed the same bag for sale on po sh mark for $450. It sold. The buyer took the bag to a LV store where they deemed it not authentic. She opened a case. Now I'm not only out of the cost to ship/return ship my bag but I paid $899 for an aparent fake LV bag and Posh Concierge assured me it was authentic. I got effed. I'm going to attempt to get my money back from posh but if they dont agree what am I supposed to do?

Date of experience: May 25, 2017
Texas
2 reviews
5 helpful votes
Follow Amy T.
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I had an issue with shipping an item that I sold. I emailed customer service about the issue. While I was waiting to hear back from them (3 days the first time), they were emailing me to urge me to get my item shipped. I didn't want to ship until I had my issue addressed. They didn't address the issue in the first email, so I tried again. After 5 days of waiting for a response, I shipped the item and am out all the shipping fees. If they had just answered my email in a timely manner, I would have made a different decision.

Date of experience: May 25, 2017
Alabama
1 review
14 helpful votes
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Awful company
May 24, 2017

They sold us a Tory Burch purse that was listed as in 'perfect' condition but the purse arrived in terribly worn condition (we have the photos to prove it) and they will not send a return label and give a refund. It's a classic Bait and Switch scheme. $150 plus $6.95 for S/H.

Date of experience: May 24, 2017
Oklahoma
2 reviews
33 helpful votes
Follow Theresa W.
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I have been on poshmark since 2013. I've sold and bought. I've never had a problem until the last week. I had a case against me due to someone "assuming" she got all three dresses even though were listed separately and different sizes and colors. Then, I got a 3 star rating for a pair of jeans I took pictures of the flaw. Then I she said the reason I got the lower review was "because the chain was broke(sic)" I posted pictures and descriptions of the chain. Smh. Common sense and the ability to read. Anyway, poshmark refused to take my side as a seller both times. I've been scammed as a buyer several times, and NEVER won my case, once being sold fake up. I don't get it. The customer service is abysmal, with no way of contacting them. I pulled my closet, and intend to file an actual complaint with the BBB and FTC. PROPER businesses take care of their buyers and sellers.

Date of experience: May 20, 2017
California
1 review
5 helpful votes
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DIRTY SMELLY BAG
May 20, 2017

I ordered a black and white bebes bag and it didn't match the way it looked in the picture. The white part was very dirty and stained and the bag smelled terrible. I had to put it in the closet cuz it smelled so bad.

Date of experience: May 20, 2017