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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

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California
1 review
2 helpful votes
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Only rave reviews
July 31, 2017

I don't understand how there can be so many negative things to say about Poshmark- I have so much fun making money on this app that it's almost too easy. I sell on eBay, IG, Posh, and to other clients. With Poshmark don't expect to make tons of money as a seller if you're selling an item that's rare (go to eBay for that or even 1stdibs).

The best thing about Poshmark is that yeah there's a lot, a LOT of crap that you have to sift through, but when it's gold it's gold. I've purchased Dior by Galliano, Gaultier, Christian Lacroix, and a ton of other amazing things (authentic and cheap). If you just keep your eyes open, do a quality control, ask the right questions, and get a feel for what the seller has listed then you can get a great idea on how to manage yourself.

I returned an item that I thought was fake, boom got my money back. A buyer tried to contest a purchase from me because he read the listing wrong, boom claim got denied, I got to keep my money. It's really that simple, folks- read the fine script (which is pretty straightforward), follow up on items you don't like, don't want, or aren't satisfied with and you'll end up happy. I assure you.

But hey- if there are so many people deleting the app I guess that will leave more Versace for me! ;)

Date of experience: July 30, 2017
Washington
1 review
6 helpful votes
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Bought a shirt that was way stretched out under the armpits. Asked to return it but poshmark said no, since it was the correct size. Also wrote the seller to do the right thing, but no reply!

Date of experience: July 30, 2017
Utah
1 review
9 helpful votes
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Charged my cc immediately... 6 days later NEVER heard from seller...
I told them to cancel my order as I would not accept nor pay for anything coming from them... kept telling me the progress of my order... finally opened a claim from PayPal which they denied cause my card was already charged... DAAAUG... that was my problem...! So filed with my cc company, problem solved... lost faith with PayPal big time. Should have read reviews BEFORE i bought off this site... never again... I have never made a claim & was astounded the way I was treated in trying to get recourse on this scam of a company... beware...!
Just sayin...

Date of experience: July 29, 2017
MARY Y.
Texas
2 reviews
5 helpful votes
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I am in shock and appalled after winning a bid on ebay. The seller did a trade from this site. And listed the Saint Laurent handbag on ebay. After submitting the bag for Authenticity, the result was ......a fake. I don't even know what to do at this moment except cry.

Date of experience: July 28, 2017
Oklahoma
1 review
14 helpful votes
Follow Dee B.
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I see many complaints on here that people paid for an item, never received it and couldn't get their money back, seller blocked them and re-listed it, etc. A bad buying experience is avoidable. I can see that these people have not read the policies of Posh and its really very simple and bad situations are completely avoidable. I sell and buy a lot on Posh. I've had to dispute some of my purchases and if its done with Posh's 3 day policy, it was handled well. I received a return label and money was quickly refunded to me.
Now, as a buyer and an item has not shipped after 7 days, buyer has the option to cancel the transaction. I have had to do that too and the money was quickly released back to me.
As a seller, I had sold some items in my closet and due to a move last summer, I misplaced the items and could not ship them. I let my buyers know, offered an apology and I cancelled the sale. Money releases back to buyer quickly.

If you know their policy, it is not a headache at all folks. Its a great site to buy and sell.

Hope this helps someone. Oh, and customer service was very prompt in communicating with me and helped me through my experiences too.

Date of experience: July 28, 2017
District of Columbia
1 review
8 helpful votes
Follow CYNTHIA F.
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PURCHASED AN ITEM FROM A SELLER SCREEN NAME "@JUSTAMANDA85"
NEVER RECEIVED THE ITEM!
NEVER RECEIVED REFUND
CONTACTED POSHMARK VIA PHONE AND EMAIL--RECEIVED ONE AUTOMATED RESPONSE (CANNED EMAIL)
SECOND RESPONSE WAS TO MAKE AN EXCUSE FOR THE SELLER
SUBSEQUENT EMAILS AND PHONE CALLS NEVER RESPONDED

**I HAVE FILED A COMPLAINT WITH THE FTC BUREAU OF CONSUMER PROTECTION AGAINST POSHMARK--THEY CANNOT CONTINUE TO OPERATE IN THIS MANNER**

Date of experience: July 28, 2017
North Dakota
1 review
11 helpful votes
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I bought i "PRADA" wallet from this site, and when it arrived it was CLEARLY fake... no prada logo pattern on the inside, VERY poorly made. Credit cards dont fit in the slots... They dont stand by their buyers at all. They would not return my money and i now have an $80 fake prada wallet that credit cards dont even fit in... Dont waste your money... use ebay.

Date of experience: July 27, 2017
Virginia
3 reviews
4 helpful votes
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Not sure why I keep getting all these emails from them when I have unsubscribed and emailed then 5 times to STOP!

Date of experience: July 27, 2017
New Hampshire
1 review
6 helpful votes
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You have a good idea competing with Ebay but you are obviously in need of quality control with your sellers. I just created an account yesterday and my item has already been shipped but from the comments it seems that many people have been burned by some of your sellers. I would recommend that a seller satisfaction scale be created so that people turn away from sellers with less than sterling reputations.

Date of experience: July 26, 2017
Pennsylvania
1 review
11 helpful votes
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About 2 months ago I started shopping and for a pair of sneakers that come out over a 2 years ago. I came across this site that had my exact size and was brand new! I should've known it was too good to be true, but my first reaction was to buy them before someone else did. So I made an account and brought them! 3 days later I started checking for the shipping information, nothing! I tried contacting the seller, again nothing. Then I tried contacting the site, also nothing! I brought sneakers from resellers all the time, this was an eye opener!

DO NOT BUY ANYTHING ON HERE!

Date of experience: July 26, 2017
Colorado
1 review
6 helpful votes
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Love this Site!
July 26, 2017

I've bought several items from Poshmark & am thrilled with the experience!
Quick Shipping & Great Deals!
Will buy from Poshmark over & over again!

Date of experience: July 26, 2017
Texas
1 review
9 helpful votes
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Don't
July 24, 2017

Don't. Do not buy from this site. I have purchased a cross body over 2 weeks ago and it still hasn't shipped. However, my card has been charged! I can't even get the seller to respond to messages. Stay away..

Date of experience: July 23, 2017
New Jersey
1 review
7 helpful votes
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Good and bad
July 23, 2017

I have bought and sold on this site. 90% positive on the buy side. On the sell side... people have A LOT to complain about paying $10 for a sweater thats been worn once. Ridiculous. Beware giving people a platform to complain

Date of experience: July 22, 2017
Florida
1 review
7 helpful votes
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I have purchased 3 things off Poshmark, and only received 2. The 1 I didn't receive was a horrible experience and luckily this wasn't my first purchase or I never would have bought anything else in this app. *******@katapillars was late shipping the item 1 week after the purchase but confirmed in the Poshmark app that it would go out soon. Instead the next day she cancels the order, blocks me, and relists at a higher price. Mind you, I didn't even make an offer on the item -- it was purchased at full price and had already waited over a week for it to ship without any complaints. I do not recommend this seller!

Date of experience: July 22, 2017
Ohio
1 review
8 helpful votes
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This site has absolutely nothing "posh". They should change their name to Slimemark. I worked for a luxury brand for 15+ years and am well aware of their products. When I would see I fake or counterfeit piece, I would do my due diligence and report it to Slimemark. They, being nothing but slimy and greedy, would do nothing. People work hard for their money and are thrilled to buy something they might not otherwise be able to afford. To spend it on fake merchandise is shameful. It's a great place to go if you're selling crap counterfeit stuff. If you have good quality, legit products, I'd sell elsewhere.

Date of experience: July 21, 2017
Texas
2 reviews
16 helpful votes
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I've bought 8 things on poshmark and only got 4. The 4 I bought and never got because the sellers never even responded to me. Very disappointing to purchase something you want that is for sale and then nothing. No response... what is the point of this website. To take 19% of your sale but no one is held accountable for making sure customers get there items and with no reprimand to the seller. F*** these guys I'm done. Ready for the next app

Date of experience: July 21, 2017
Minnesota
2 reviews
18 helpful votes
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There is such a lure to the site with discounted labels and hard to find items. Unfortunately the lure ends there. Have purchased three items on their site now and each one has ended in a nightmare. 1. Sellers are slow to ship 2. The quality of your item is usually not as stated 3. Trying to get a refund or return is a mess. 4. It is very easy for a seller to accept your money then cancel your order and sell it to someone else. Poshmark has serious things to do to reign in their rogue sellers (there are a lot). If I wanted to misrepresent items and cheat people as a seller, I'd sign up for Poshmark and sell here. I've never had a positive transaction as a buyer here. Navigating their customer service is horrific. Also, sellers are terrible at communication and can block you. There is no seller accountability.

Finally, most items for sale are vastly overpriced.

Date of experience: July 21, 2017
Texas
1 review
5 helpful votes
Follow tonya h.
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I have been selling on PM for years and never had an issue until one scammer decided to try and scam me. I shipped out her dress in perfect condition and even had video to prove it. She filed a claim the following day after she received it so she used the dress that friday night got it dirty then filed a claim. I even emailed poshmark my supporting evidence and they still refunded her. She sent me an empty box. So now I'm out of my money & my item. This is bullsht. Apparently you can buy anything oh poshmark file a claim and send back an empty box keep the item & money.

Date of experience: July 20, 2017
Massachusetts
1 review
4 helpful votes
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I recently sold a bundle on Poshmark (3 items). In this case it happened to be jerseys. I listed all the items at $110 total and someone offered $60. I needed the money so I sold 3 authentic replica jerseys for $60. I bought all of them brand new at over $100 a piece. So the lowballer opened a case with Poshmark who almost always sides with the buyer. They are no help. You can't call them cuz they have no number and their emails are automated. I give this app a negative 5 star review. I refuse to sell on there ever again. I'll go make extra money on another app.

Date of experience: July 20, 2017
Florida
1 review
3 helpful votes
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Shady Website
July 20, 2017

Seller we bought from misrepresented the "slightly used" watch. When we tried to get our money (over $300) returned was told we had to follow hidden procedures that expire almost immediately. There is absolutely no help or cooperation for the owners. If you are looking to sell your unwanted junk, this is the site to do it on. No worries, the customer who you just duped won't have time to get their money back.

Date of experience: July 20, 2017