Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Poshmark

Poshmark

1.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Poshmark?
grey stargrey stargrey stargrey stargrey star

Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Chica N.
Unfollow Chica N.
Share Review
Report Review

I've only had 2 bad experiences and customer service was very helpful. All of the other transactions went great

Date of experience: August 31, 2017
Washington
1 review
13 helpful votes
Follow Haley b.
Unfollow Haley b.
Share Review
Report Review

Zero seller support
August 31, 2017

For the 20% commission off their sellers they do not support us one bit. Harassment, unjustified ratings they are completely out of the sellers hands (shipping), and open cases and receiving damaged goods... Posh has a long way to go until they are considered a reliable and trusted app to sell on

Date of experience: August 31, 2017
Pennsylvania
1 review
1 helpful vote
Follow Ruthanne K.
Unfollow Ruthanne K.
Share Review
Report Review

Love Poshmark. The easiest way to get rid of good condition clothes from your personal closet, and you'll get way more than a consignment shop or thredup will give you! It's all about community and fun! Sure it has its flaws, it's not perfect, but I have enjoyed it so far.

Date of experience: August 31, 2017
Florida
1 review
2 helpful votes
Follow Beth R.
Unfollow Beth R.
Share Review
Report Review

I love POSHMARK I only shop there now. If I find something in a store I check posh to see if I can buy it there for a fraction of the price usually at least 50% below a store price. Others buying mistakes are my wins because they sell it on posh.

Date of experience: August 31, 2017
Texas
1 review
3 helpful votes
Follow Lorena S.
Unfollow Lorena S.
Share Review
Report Review

I am surprised with all the bad reviews! There is no way you can get scammed here, seller do not get paid until seller says so. Buyers can ask all the questions before buying, buyers can send offers and pay less WAY less than asking price sometimes, they can also Bundle items and pay a flat rate shipping ( priority and insured) of
$6.49 regardless of the box size and weight, which is very convenient for large orders, obviously not for a pair of earrings of 2oz... common sense ladies! Poshmark has a great social aspect, you can make tons of friends, sell the clothing and accessories you do not use anymore and use the money to refresh your wardrobe, it is super cool!

Date of experience: August 31, 2017
Michigan
1 review
6 helpful votes
Follow Sara W.
Unfollow Sara W.
Share Review
Report Review

Beware
August 30, 2017

I had a case against me on a bag with pics showing exactly what would be received. I lost based on the fact that I did not disclose something I was not asked about and fully showed. As a seller I will never use this again. I am also curious as to how often this happens to sellers.

Date of experience: August 30, 2017
California
1 review
8 helpful votes
Follow steve b.
Unfollow steve b.
Share Review
Report Review

Item never shipped
August 30, 2017

First (and last) time buyer. Purchased item in good faith, paid immediately... yet item never shipped. Needed to cancel order after 7 day waiting period established by Poshmark and use the option "delayed order". Sticking to Amazon and Ebay... more reliable.

Date of experience: August 30, 2017
Georgia
1 review
8 helpful votes
Follow James W.
Unfollow James W.
Share Review
Report Review

Bull $#*! web site
August 30, 2017

$#*! poshmark straight bull $#*! website this $#*! should be shut down and the owner needs to be jailed

Date of experience: August 30, 2017
Florida
1 review
0 helpful votes
Follow Ethic J.
Unfollow Ethic J.
Share Review
Report Review

Scammers scam
August 30, 2017

From personal experience the seller with fakes are getting away with stuff. As a seller I have been scamed by customers damaging my items and filing complaints then not sending all the items back. I had one complaint that the item wasn't authentic that means fake fight, I responded how could that be when the item isn't really expensive or a huge name brand then posh excepted the buyers complaint saying that it was stained. So basicallyy they were telling me its ok to lie, play games and waist my time. When I go to block the buyer their all of a sudden their account can't be found. That has scam written all over it. So no they really don't stick up for the buyers it's like they taunt them at least the ones with good not fake stuff.

Date of experience: August 30, 2017
West Virginia
1 review
10 helpful votes
Follow Barbie Q.
Unfollow Barbie Q.
Share Review
Report Review

I bought a camisole & the girl shipped it right away. Well something happened with USPS & they shipped it back to the sender. I contacted the sender & Poshmark. The sender has gone out of her way to help me get my package luckily. Poshmark does not believe that I have not received my package even though the tracking information clearly states returned to sender. At least Ebay will go out of their way to give you a refund. Poshmark is run by morons who basically want to screw you over.

Date of experience: August 29, 2017
California
2 reviews
4 helpful votes
Follow Sugar P.
Unfollow Sugar P.
Share Review
Report Review

Priority shipping on everything ONLY makes the post office rich. $6.49 to mail a 4 ounce top that on an Ebay purchase would only cost about $3 for the seller. AND often they allow sellers a full week to ship. What is Expedited about that? AND they charge 20% WHAT? I thought ebay was bad. Etsy and Ebay are far better. AND now with Thread UP I doubt I will ever buy from Posh again

Date of experience: August 29, 2017
Ohio
9 reviews
54 helpful votes
Follow Tina T.
Unfollow Tina T.
Share Review
Report Review

In spite of the reviews about Posh being on the side of the sellers, they are very harsh with sellers and issue warnings TO SELLERS when the CUSTOMER doesn't like the item or buys the wrong size (not sure how the seller can help that). They tell buyers no refunds or returns but have NO PROBLEM dashing off a return when any buyer of MINE wants one. I had to move mountains to return the WRONG ITEM and get a refund when it was my turn as a buyer.

Also note that you only get so much leeway - more than 3 complaints in 12 months and you are suspended. You have to ship in TWO DAYS (hard to do on a 3 day weekend with no post office. It can be done and you CAN make money but know going in it is no better than Ebay or Etsy and very little forgiveness depending on which end of the transaction you are on and the day of the week.

I'm not crazy about the whole socializing and parties and sharing thing. I'm not there to make friends, I'm there to shop and sell. There is also a large percentage taken from the sale so you may not make as much money as you would on say Ebay or Etsy. Unfortunately, (like Ebay these days) folks are encouraged to have "boutiques" of new item items usually factory wholesale items the sellers buy from China that are badly made of cheap materials. I'm also not a fan of stock photos (forbidden on Ebay) instead of a picture of the actual item I will be getting.

BUT... there are options to TRADE items (which Ebay forbids), you can "bundle" (put together bulk purchases) to save on the flat rate shipping and can make offers if you don't like the price. The small sellers on the site have better offerings (better brands, more selection, faster shipping, higher end) than on Ebay and Posh is formatted for those more comfortable with taking photos with their phone and texting (I'm not - I prefer to type on a PC to get the details).

Date of experience: August 28, 2017
Florida
1 review
4 helpful votes
Follow Tracy p.
Unfollow Tracy p.
Share Review
Report Review

They are selling counterfeit dress. Don't be a victim. I would never buy anything from this website again. They are the scammer.

Date of experience: August 27, 2017
Tennessee
1 review
4 helpful votes
Follow angela O.
Unfollow angela O.
Share Review
Report Review

Poshmark
August 28, 2017

I am a New Seller on Poshmark and I am saddened to she reviews where sellers were dishonest. I pride myself on honesty and excellent customer service. I already sold a few *******@thesweetorios. I would hope that Poshmark would ban those who are deceitful because it makes it bad for sellers who are true and honest with their products.

Date of experience: August 27, 2017
California
1 review
5 helpful votes
Follow Tamara W.
Unfollow Tamara W.
Share Review
Report Review

Facilitate theft
August 25, 2017

I purchased a mk handbag from a scammer, I told her I hope its authentic as. I authenticate Michael kors and other brands. She said she changed her mind 5 min. Later. However, she didn't cancel thru the system! I CONTACTED the idiots at posh support #trolls who give me a form answer?! I told them I have proof that she relisted and after 6 days of keeping my money and posh idiots doing nothing. Its clear itsa scam to screw people out of having access to their $$. I am done! $#*! poshmark

Date of experience: August 25, 2017
Florida
1 review
8 helpful votes
Follow Dina B.
Unfollow Dina B.
Share Review
Report Review

BAD CUSTOMER SERVICE
August 25, 2017

This is one of the few retail sites that takes the seller's side over the buyers'. Will stick to eBay.

Date of experience: August 25, 2017
District of Columbia
1 review
3 helpful votes
Follow Dee D.
Unfollow Dee D.
Share Review
Report Review

Poshmark is a rip off
August 25, 2017

They charge 20% of your sales. They have fraudulently charged my credit card for someone else's purchase. Frequently, their labels send random people items that someone else has purchased. I am having problems getting money returned to me when another seller doesn't ship my orders. I am missing several orders that have been shipped to me. Their "bar codes" don't match with the person that is supposed to receive a purchase. I DON'T recommend that anyone buys, or sells on Poshmark

Date of experience: August 25, 2017
California
2 reviews
5 helpful votes
Follow Lorry L.
Unfollow Lorry L.
Share Review
Report Review

Ripped Off
August 24, 2017

I purchased two things from Poshmark. The first was legit and a great deal. The second *******@leah001 a rip off. The buyer beware is on me for not being able to process right away that it was fake. It wasn't until I carried the purse that I knew for sure it was. I've already accepted payment. So, my advice... Check the seller's closet. Is there variety or do they have multiple of something. Check the photo against any you can find elsewhere. Once you get it, if it doesn't feel right, don't accept payment... return it asap! Not sure I'll go back... it was an expensive mistake and I hate feeling like a sucker.

Date of experience: August 24, 2017
Wisconsin
2 reviews
3 helpful votes
Follow Eleven E.
Unfollow Eleven E.
Share Review
Report Review

Non delivery
August 23, 2017

I question if Posh can create their own fake accounts selling things (for show) they never actually intend to send out as they still get money to hold.
I'm wondering if they can use that money in escrow as credit or borrowed money so to speak.
There seems to be no repremend for sellers who sell yet never ship when I think their account should be suspended or art least limited if they have not shipped a sale in 2/3 days or they will do it again in the future as their way to "cancel" a transaction bypassing the rules.
The only person who is out is the buyer cause their money is held even after the order is canceled as it says it could take two days to a whole billing cycle! What other store do you know takes that long?
This site is just suspicious or certainly some seller accounts anyway.

I was a first time buyer where the seller accepted my offer but would not communicate after the sale when 5 days later I said I was new and inquiring about their shipping time estimate.

Lastly, I expressed my concerns thru email to posh as no customer service seems to exist, just someone who copy and pastes pre written rules from frequently asked questions.

This experience has made me question if I could trust a future transaction and seems more of a hassle then a potential bargain ESP if there is more of a loss at the end not only financially but time wasted seeking then finding a product that you never obtain.
If something seems to good to be true it usually is Ill leave it at that :)

Date of experience: August 23, 2017
Colorado
1 review
8 helpful votes
Follow Michelle g.
Unfollow Michelle g.
Share Review
Report Review

Just as you've read in other reviews, the seller lied about the item, and when you ask for a return, it gets denied! DO NOT buy from Poshmark!

Date of experience: August 22, 2017