PoprealReviews 481

I had a HORRIBLE experience with Popreal. I ordered matching outfits for Christmas (it was my daughter's first Christmas). I ordered the outfits in plenty of time- way in advance. The outfits arrived THE DAY AFTER CHRISTMAS. I contacted customer service. They were absolutely awful to communicate with and were not willing to do anything for me. I paid for shipping with a PROMISED ARRIVAL DATE- which the clothing was obviously NOT DELIVERED in time. Extremely disappointed- will never order for this company again.

I ordered a dress for an event and the site said it would arrive in 5 - 7 business days. 11 days later, they didn't even have the dress shipped yet. I completed the online form to cancel the order. They replied in an email asking me to be patient. I replied to the email and immediately received a Sender Failure Notice. There is no phone number listed on their customer service site. This is a horrible company to work with and would recommend that everyone spend their money on a reputable site.

I accidentally ordered something and immediately asked to cancel my order. They tried to convince me to keep the order. I proceeded to say I didn't want it and after several emails back and forth they finally agreed to cancel my order. However, 3 months later and I still have not received a refund. I have been fighting with them for months and they continue to tell me I'm at top priority. I didn't even receive an order or return anything. I simply cancelled and still haven't gotten my money back. DONT ORDER!

Great service, great prices, quality clothing and on time delivery. That was my first experience since shopping at popreal. That is more than 3 months now and I always shop here. I can rely on the fact that what I order is what I receive and that reassures me a lot and so I keep on shopping with them. Not many other online stores offer this kind of guarantee, but I have never had a bad experience so I will keep on shopping at popreal.

DO NOT ORDER FROM THIS COMPANY.
POPREAL.
I placed an order that contained 51 items June 2018. Pop real shipped 6 of the 51 items August 2018. In September I began inquiring about remaining missing items. As of January 9 2019 Popreal has not responded. They sent numerous emails to alert me most items were not in stock but still no refund. I have tried contacting them through my financial institution and they provided tracking information for the 6 items and refused to issue a explanation or refund for over $300 worth of never shipped merchandise. I now have to pursue legal dynamics to get my money.
And of course the computer generated emails from customer service is no help. No one responds to *******@popreal.com, numbers are out of the country so that's a dead end as well. DO NOT ORDER FROM THIS COMPANY.
POPREAL.
I placed an order that contained 51 items June 2018. Pop real shipped 6 of the 51 items August 2018. In September I began inquiring about remaining missing items. As of January 9 2019 Popreal has not responded. They sent numerous emails to alert me most items were not in stock but still no refund. I have tried contacting them through my financial institution and they provided tracking information for the 6 items and refused to issue a explanation or refund for over $300 worth of never shipped merchandise. I now have to pursue legal dynamics to get my money.
And of course the computer generated emails from customer service is no help. No one responds to *******@popreal.com, numbers are out of the country so that's a dead end as well.

I ordered items in may 2018 after 1 month i wrote for that thay said was on the way. Never arrived after 3 months thay said that my items were missing i ask for a refound on september 2018 they said they will refound in 20 days. Today january 2019 they said that the refound expired? What kind of company is this?

It took an entire month to receive my order. Once I received it the order was incorrect. The color of the matching father-son shirts was incorrect, and the matching children's set for my oldest and youngest were incorrect. I ordered a onsie for my newborn and a shirt for my toddler, but instead got two onsies that said the same thing. When I requested for the order to be resolved they're response was that I would be responsible for the return shipping to their warehouse in hong kong in order to exchange or return. They're suggestion was the keep the item and give it as a gift to someone that it would fit, but for my $85 order they would then give me a $6 credit towards a future order. Not worth the hassle!

Any one who wants to buy from them have to read my review I've ordered two dresses for my baby first of all they didn't send me any email or tracking number, second it took a month and couple of days to get my order which has passed the estimated delivery date and missed her birthday, But the shocking thing was the fabric in site description it says %100 Cotton but why I got was %100 POLYSTER it was VERY BAD PLEASE everyone be careful before buying anything.

After two months, I've not received a part of my order yet.
I bought them for christmas and now it's too late.
When I asked for cancellation and refund they put three options for me:
1- return and pay the two way shipment fee, if you have not even opened the package.
2- $25 refund and forget about it
3- $30 coupon.
I accepted 25$. When I asked for it, they said NO, we give you only $20, not 25
This order was $93
My total order was $157
Add to this the awful quality of the product!

This is unbelievable! I order online back in April, $50 worth of product, finally came to realize in late October that I had never received the items. Reached out to customer service who stated they would issue a refund 'rush' priority for my money back.

Fast forward to December and I still had no refund, this time reaching back out to customer service they responded stating they cannot issue a refund due to the length of time since my order and can only issue a credit for use to their site. Why would I want to order from your site again? Just to wait around and forget that you never shipped my 'credit' order and then you get my money for nothing. What a scam this company is!