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Popreal

2.0
popreal.com

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Popreal Reviews Summary

Popreal has a rating of 2 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Popreal most frequently mention customer service, tracking number and credit card. Popreal ranks 293rd among Kids Clothes sites.

service
21
value
18
shipping
22
returns
20
quality
19

We monitor reviews for authenticity

Georgia
1 review
1 helpful vote
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Scam
April 11, 2019

Ordered months ago and still have not received my items. Have tried contacting customer service multiple times and cannot get a response. Scam for sure.

Date of experience: April 11, 2019
Maggie Q. Popreal Rep
over a year old

Dear customer,
Thanks for your review on us here.
We're so sorry for the inconvenience caused to you.
In order to help you soon, could you please offer us the order number or register email address to [email protected]?
Thanks so much for your cooperation.
Popreal

California
1 review
3 helpful votes
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I think they basically copy photos from Patpat and make the clothes from the cheapest material they can find and the cheapest labor!

Date of experience: April 10, 2019
Maggie Q. Popreal Rep
over a year old

Dear customer,
Thanks for your review on us here.
We're so sorry for the inconvenience caused to you.
In order to help you soon, could you please offer us the order number or register email address to [email protected]?
Thanks so much for your cooperation.
Popreal

Nigeria
1 review
0 helpful votes
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Easy to find
April 4, 2019

Easily to find items. It so specific and easy to find exactly what you're looking for. There is a good range of clothing and I love that it gets updated a lot too. The dress I brought was good quality and also had a good zipper (which dresses I brought from other sites failed to have).

Date of experience: April 2, 2019
Nigeria
1 review
1 helpful vote
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Thank you popreal.com for this amazing service. It was fast, Affordable and worth it. I will choose this online store over and over again. My fears are gone and needs met. I am delighted and greatly elated.

Date of experience: March 30, 2019
California
1 review
0 helpful votes
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I made a purchase and they took my money right away but then it took 3 days to review and accept my purchase, 5 days to send to the warrhouse, 5 days to process and accept my order at the warehouse, 3 days to pick 3 items and 7 days to pick 5 more items and another 3 more days for the last 3 items. Then it took 5 days to send to shipping area and 3 more days to accept my order to ship. And it took 10 days to package my items. Yet it wasnt even ready to ship! WTF i gave up and tryed 3 diffrent ways to request a refund and notice i had trouble on all three. Finally went online and found that in small fine print you click on the cancel order which i did but by then they charged me an additional $5 restock fee.

Date of experience: March 22, 2019
Maggie Q. Popreal Rep
over a year old

Dear customer,

Thanks for your order on our website. We are really sorry for the inconvenience to you.

I have checked your order, and sent an email to your registered email address. Could you please
Check your inbox later?

If you have other questions, please feel free to let me know at [email protected]

Delaware
1 review
5 helpful votes
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Rip off
March 16, 2019

I ordered a dress for my granddaughter on 02/21/2019 and of course they charged my credit card on that day. As of 03/16/2019 it has not even shipped yet. Every time I email them they say it is bad weather or the busy season. They take your money and you never receive the item. I asked for a refund and they say it will be a few weeks for that. They have not updated my order since 03/09/2019 and it still says processing. What a disappointment. They just steal your money. I have put in a dispute with the credit card company but I am not sure how that will turn out

Date of experience: March 16, 2019
Maggie Q. Popreal Rep
over a year old

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal

California
1 review
1 helpful vote
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Terrible! Stay Away!
March 13, 2019

Despite reading a lot of negative reviews about this company's customer service and long delivery times, I took a chance. They have some cute stuff, and although they stock some of it on Amazon it was much cheaper to order directly with PopReal. I ordered some Mother/Daughter dresses, and didn't need them for 8 weeks so thought I had plenty of time. After a week of my items sitting in "awaiting receipt" state I emailed customer service. I got a polite response in poor grammar asking me to be patient. Another week went by. I forwarded my original email and asked for an update. Again, another poorly written reply asking me to continue to be patient. At week three, same thing. The reply this time was that it was peak season (hard to believe summer dresses could be so popular in the middle of the northern hemisphere winter) and to be patient. Realizing that the items were at risk of ever arriving at all, I cancelled the order at week 4 and emailed asking when to expect my refund. It's now week 5, and I haven't heard anything. Fortunately I paid with PayPal and have filed a PayPal dispute. BTW - I did end up ordering the exact same items on Amazon. They arrived within a week on free shipping, and are actually very nice.

Date of experience: March 13, 2019
Maggie Q. Popreal Rep
over a year old

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal

Italy
2 reviews
1 helpful vote
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Bellissimo sito
March 13, 2019

Pop real è un sito molto carino, anche il servizio clienti è gentile e veloce pronto a rispondere ad ogni dubbio o domanda e a dare consigli. Inoltre i prodotti sono stupendi e originali, costano poco e sono carinissimi.

Date of experience: March 13, 2019
Italy
1 review
1 helpful vote
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This is a fraud!
March 7, 2019

6 items paid, after 2 month they told me 1 item was out of stock, they made me a refund (never arrived) I was waiting for 5 items buy i've received only 3. No words!

Date of experience: March 7, 2019
Maggie Q. Popreal Rep
over a year old

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal

AE
1 review
0 helpful votes
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BAD SUPPLIER!
March 7, 2019

Poor shipping service! I ordered since January 25,2019 and until now (March 7,2019), I have not received the item.
Very disappointing!

Date of experience: March 7, 2019
Maggie Q. Popreal Rep
over a year old

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal

Illinois
1 review
0 helpful votes
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I payed for 2 day delivery! Ha that's a joke! Still waiting... It's been 17 days and NOTHING! This is ridiculous. I've emailed them several times and all they have to say is " Thank you for your patience, it will be delivered as soon as possible" Patience! What! That's why I paid for 2 day delivery! I have NO PATIENCE!

Date of experience: March 6, 2019
Maggie Q. Popreal Rep
over a year old

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal

Virginia
1 review
0 helpful votes
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Scammers
March 6, 2019

I ordered 3 items over a month ago and was charged shipping, I finally today received ONLY ONE item that I ordered, mine youbit was nothing like what was advertised. I will be filing a dispute with PayPal. DO NOT ORDER FROM THEM.

Date of experience: March 6, 2019
Maggie Q. Popreal Rep
over a year old

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal

Canada
1 review
0 helpful votes
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Best experience
February 27, 2019

I bought a dress for my little pumpkin. Me and my spouse like the dress so much the colors n fabric are so good. My lil one was feeling comfortable in the dress. This site remmended. Staff is so co operative and humble. Will order more

Date of experience: February 27, 2019
Maggie Q. Popreal Rep
over a year old

Thanks for sharing your shopping experience here.
We're so happy you're satisfied with our service. We'll always try our best to do better and better to serve each customer.
Thanks again.
Nice day!
Popreal

Idaho
3 reviews
7 helpful votes
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One lie after another! First, the discount suddenly won't work if you want to protect yourself with PayPal. Next, they suddenly double the shipping time and then my refund will take longer than shipping would have taken in the first place! 20 business days? Who are you kidding? What a scam.
Update! After writing this, the company emailed me asking me to remove this.

Date of experience: February 26, 2019
Maggie Q. Popreal Rep
over a year old

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal

Illinois
1 review
0 helpful votes
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Got an email Copied it straight from their email. I ordered a few outfits for my granddaughter and it added up to about $70 with the 30% off it would come to what I wanted to spend... but it would NOT let me add the coupon until I spent $89. Switch and Bait. It took 10 emails before they said I hope you understand... no I don't understand and it kept going on with each response I hope you understand. Your email should say with a minimum of $89 order.

Thanks for Signing Up
Now you can look forward to hearing about:
1.
NEW ARRIVALS
SALES & SPECIAL PROMOTIONS
EXCLUSIVE COUPONS
2.
Enjoy 30% OFF For 1st order
Expires 30 days from the date of this email
Automatically added in your account

Date of experience: February 26, 2019
Maggie Q. Popreal Rep
over a year old

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal

Spain
1 review
0 helpful votes
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A very good store!
February 27, 2019

I was always searching for this kind of store. At the others stores I had to wait even about two months to receive my order. Well, I am glad for that I found this store! Everything was perfect since I order from here, and... just in perfect time. I had to wait for my orders just for few days. The distance was not a problem to receive my orders in short time!

Date of experience: February 26, 2019
Maggie Q. Popreal Rep
over a year old

Thanks for sharing your shopping experience here.
We're so happy you're satisfied with our service. We'll always try our best to do better and better to serve each customer.
Thanks again.
Nice day!
Popreal

Italy
2 reviews
0 helpful votes
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Fantastic
February 26, 2019

I did not believe that you could buy identical identical for mom and daughter, I was very happy to try this site online with my princess, we got two beautiful dresses for a ceremony, naturally dressed the same as the classy ladies. Dresses finished very well, really good prices, for our full flower, we spent less than $ 70, I'm so happy, we will buy much more

Date of experience: February 26, 2019
Maggie Q. Popreal Rep
over a year old

Thanks for sharing your shopping experience here.
We're so happy you're satisfied with our service. We'll always try our best to do better and better to serve each customer.
Thanks again.
Nice day!
Popreal

Kansas
1 review
0 helpful votes
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Horrible Company
February 24, 2019

This company is HORRIBLE! Spend a little extra and go with a different company. I ordered something for Christmas on Nov. 21st. I got one dress in time but I never got the other dress until sometime in January, clearing way past Christmas. The customer service is just horrible. Every time you email them you are dealing with a different person. They tried to convince me to save my money and NOT ship the items back and told me shipping was to expensive to ship back. Well it cost me a whole $15 to ship the two dresses back to their warehouse in LA and that is including I added a signature on delivery so I KNOW they received the item and I wont get scammed that way! My order was just a little over $50. To me that is for sure worth shipping the items back and getting my money back. It still comes out to just a little over $40 in MY pocket not theirs! Oh and PS I'm still waiting on my refund! This company is just down right HORRIBLE!

Date of experience: February 24, 2019
Maggie Q. Popreal Rep
over a year old

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal

New Jersey
1 review
2 helpful votes
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Superb choice I made
February 24, 2019

Absolutely amazing, adorable Velcro Bowknot shoe; the quality of the design is doing the talking actually and I so much wanna do more shopping from here. Let me also emphasis on the easy to reach customer service; great delivery timing and you are really doing wonderful. Thank you for being honest in your services.

Date of experience: February 23, 2019
Maggie Q. Popreal Rep
over a year old

Thanks for sharing your shopping experience here.
We're so happy you're satisfied with our service. We'll always try our best to do better and better to serve each customer.
Thanks again.
Nice day!
Popreal

Hong Kong
1 review
0 helpful votes
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There are suppose two order processing under my account but they only showing one, I don't know where is another order gone, I keep asking them to put the second back into my account, but no reply from them! I think patpat.com is much better with the service, I get prompt reply from them if I have any question.

Date of experience: February 21, 2019
Maggie Q. Popreal Rep
over a year old

Dear customer,
So sorry for the inconvenience caused to you.
Your order has been checked that all of them are under normal processing and once shipped we'll let you know.
You can check your register email address inbox or spam box.
Any problem, please feel free to contact us via [email protected].
Thank you
Popreal

From the business

Popreal exclusively offers cheap baby clothes and fashion matching outfits, here you can find newborn baby clothes, cheap toddler clothes, kids clothing and essential accessories with high quality at the low price, come and shop now!


popreal.com
Xian, SH, China